Utah Flooring & Design

n/a

Utah flooring was very good until there was a cracked threshold installed. I called them several times to take care of and they continued to say next week. Still waiting for that to be replaced. The initial work was great the product was good overall I am happy. I know cracked threshold is no big deal but I want it completed with no boo-boos. They Followed up and I'm pleased with their work

I was delighted with the work and the professionalism. I only needed one small bedroom carpeted and I even had the padding and carpet, but Jim performed the job as if it were a whole house and expensive job to do. It looks very nice and I would recommend them to anyone needing flooring done.

I had problems after the install. There were bubbles and it was difficult to get this resolved. On the initial installation the guy was late and forgot his fan when he knew he needed to float the floor. The appointment made to repair the bubbles, he didn't show, and I waited 2 hours. Contacted the owner and after the second call he didn't answer my calls.

on time

They responded very quickly, made the appointment when it was convenient for us and then arrived on time (in fact a little early). They performed the work professionally and cleaned up after they were finished. Very pleased with their service.

Came at time scheduled

Great service. On time and very thorough. Great job!

nothing

very professional

Dealing with Paul was good.. He seemed passionate about his work and showed interest in coming out couple times to display the carpets.

The quick call back and on time

Jim was a great installer. Very punctual and professional. He did a great job!

Great to work with.

Very helpful and great to work with. Came on time and did a great job!

The work was great, but wood floor job was too large for one person. Only full crew on one day. The owner said he would check in on the job, but once the project started he was not around. On the last day the owner called the carpet installer to pick up the final payment instead of calling me, requesting that I give the check to the carpet installer. I,then had to make a call to the owner to see if this is what he requested. The work was great, but the customer service was lacking.