Utah Flooring & Design

Lg. tile project generated plenty of dust and grit throughout the house and garage as well as splatter on walls, cupboards, and ceiling; quality of the tile job was good; cleanup was cursory and inadequate; UFC had no cleanup crew available for cleanup after tile crew left. Homeowner credited $75 for cleanup. Good quality tile job; cleanup?.... not so much.

The workers where very friendly and very respectful.

Friendly but not very organized. The carpet job was just OK. I had stairs carpeted and in one section the carpet looked like it was cut short and wasn't flush against the wall.

They are very responsive and punctual.

Luiz was very professional and did a lovely job.

Thanks

Overall they did a good job. There was poor communication between the office, the contractor, and ourselves. The salesman who sold us the job never mentioned that we would have to be out of our house for at least three days. It would have been nice to have received a receipt of our job and a thank you.

They were very helpful for n getting my job done,friendly service and they warranted their work.

Fit me in before the Holidays with a tight schedule. Updated me on time and the installer was terrific. The vinyl was exactly what I wanted

We hired UFC to remove the carpet on our main floor and stairs, and replace it with laminate wood. We were given a price estimate that we agreed to, and a time estimate of 3-4 days. We decided to go out of town between Christmas and New Years to give the installers unfettered access to the space, with the understanding that when we returned home the floors would be completely installed and clean. My in-laws, who live in our basement, remained home to let in the worker(s). However, the 3-4 day project ended up taking over 8 days because on several days the installer(s) never showed up or gave any notice he would not be working on a particular day. When I contacted Paul regarding my frustrations, his responses led me to believe that a 4-day delay in completion was no big deal and the absence of the installer simply accounted for the extended period. I asked for some kind of recompense for the poor professionalism and disruption to our daily lives. We were given a small refund, which turned out to be around 2% of the total amount we paid up front. Totally not worth having to deal with an installer making sawdust and noise until 9pm one night we were home, and not showing up to finally finish the job until after 6:30pm the last night. Had I to do it again, I would have retained 25% to be paid upon completion and put a penalty for delays in the contract. Do not hire this company if you think you're going to get good customer service, professionalism or an installation done by an agreed upon date. Go somewhere else!

Showed up 2 hours late no phone call I had to call 3 times to keep appointment office never called for appointment time originally as stated

that's all

Cindy was AWESOME she scheduled my appointment. I have to say it was a TOTAL NIGHTMARE after they installed the carpet in my 11x13 room. The off center slice in my carpet was the last thing I was concerned about. My mothers health is failing and I had her nurse and doctor here. After telling the owner 3 times....this was not a good time to discuss the problem and it would be better if we could do this the following day. I just hung up. Even now, I could careless about the way the carpet was installed. POOR CUSTOMER SERVICE is what will keep me from calling to do the rest of my house

He was excellent.