Utah Flooring & Design

The people were friendly but, I wouldn't hire them IF you have other things to do. I was told a timeframe and that was extended out longer after I called to see where they were. I was also quoted a price and after I paid for the job when they came to start I was told that the person misquoted me by over $900. They wanted me to pay $600 of that and I finally told them I would split the difference. After all that there is high spots in my floor.

The subcontractor did a great job and was very conscientious.

There was one delay after another. The job was taking longer than necessary until the project manager got involved. Then it proceeded quickly.

I was given a quote Friday, did the demo myself Sunday so they could work on it Monday from 8am-11am only to be pushed back to Tuesday between 8am-11am only to be pushed further back to 12pm-1pm and have the guy arrive at 2pm. He came by looking un prepared to work and started making measurements and the price started to rise. After all of that I've been pushed back to Wednesday for a higher price. I called to get a refund of my down-payment and they said the project manager would get back to me and he never did. 3 days without a working shower and I'm at a loss of over 500 dollars with no help from them.DO NOT USE UTAH FLOORING AND DESIGN UPDATE: They never called back and even though it says they close at 6, their voice-mail said they were closed at 5:12. So unprofessional. I also went outside and saw they left the hardy board leaning up on my fence. It's windy outside and I'll hold them responsible for any damages to my property UPDATE: They are refusing a full refund saying they keep 25% for work done (they haven't done diddly squat) and they keep additional money for materials already purchased. I told them to return the material to home Depot for their refund or hand it over to me. TERRIBLE TERRIBLE COMPANY

I WOULDN'T RECOMMEND THIS COMPANY TO ANYONE! THE CUSTOMER SERVICE IS TERRIBLE. THE GUYS THAT INSTALLED MY TILE WAS SUPPOSED TO INSTALL A NEW TOILET, BUT THEY TOLD ME THAT WASN'T PART OF THE JOB! THAT THEY DIDN'T KNOW HOW! I WAS QOUTED WITH INSTALLATION OF TOILET!! I WAS ALRIGHT WITH INSTALLATION OF TILE EXCEPT THE GROUT CRACKED WHERE TILE MEETS TUB. WHEN I CALLED THEM THEY SENT SOMEONE OUT TO LOOK AT IT. HE SAID IT WAS SUPPOSED TO HAVE BEEN CAULKED. HE WAS GOING TO HAVE INSTALLERS COME AND FIX IT. THE INSTALLERS CAME AND TOLD ME THEY HAD NO CAULK, SO THEY WENT TO HOME DEPOT TO GET SOME AND THEY TOLD ME THEY WERE OUT! I WENT DOWN THE NEXT DAY AND BOUGHT SOME!! THE COMPANY WOULDN'T EVEN CALL ME!!!! THIS COMPANY ISN'T VERY PROFESSIONAL!!! DON'T HAVE THEM DO ANYTHING!!!!

very thorough and precise. We are truly pleased with the work done by this company and would recommend them to others.

They kept all their appointments, addressed any concerns with me, up front, willing to work weekends to complete my project in a timely fashion

The workers smoked in my house. They took 5 days to do a 2 day job. They took out the toilet without consulting me then tried to charge me to put it back in. They took my broom, my chalk line, a bucket, a sponge and parts to my toilet that I needed to put it back. The tile they installed looks good, they did a good job on that except they didn't do hardly any clean up and they left mortar in my sink. Large chunks of mortar got into my garbage disposal and ruined it.

Utah floor coverings was great to fit me in last minute! The carpet stretcher took his time to get the job done right

Excellence customer service. Fair price. Following up on the appointment and after the job is completed. Very professional and friendly. I highly recommended.

Shane and Patrick did a good job of laying the bathroom tile. The only problem was that their work was over scheduled by the office and it took longer than I thought it would.

Do not hire this company. All of the bad reviews are true. They are nice to you to get your business but once they have your deposit they do not return calls and the contractors are a nightmare. They over ordered carpet and charged us and left it sitting in our living room. The tile guy broke our toilet. The laminate floor installer didn't show up multiple times. When I finally got a hold of the owner he told me he was in my house working and I would get home from work to find no one had been there. They were a nightmare to work with. I would not recommend them for any job.

I was quoted $160 for the job. They came by and did an excellent job in 15 minutes. After finishing the job the technician called his office and told my wife (I was not home) that it would be an additional $125. No explanation was given. I couldn't have been that the job required more extensive work (in just 15 minutes?).

Over bought materials and didnt give credit for them.left them sitting on my floor...not good for job that was done.

I was very impressed with the whole team at Utah Flooring Coverings. They were able to get out and give us a bid and have the Carpet installed in just over a week! The communication on the schedule and with the installers was fantastic! We put new carpet in the basement and upstairs, Paul was very upfront and let us know this was most likely a 2 day job. The installers we great kept me informed on the progress and when they thought they could finish and even stayed until after 7 to complete the job! They new carpet is amazing and we are very happy with and would recommend using Utah Floor Coverings!

The carpet install was scheduled very last minute as the other installers that came to install the carpet we purchased at local store could not do the job. Utah Floor Coverings found competent installers in a day. Saved our Thanksgiving - thank you!

I hired these guys to do a bathroom remodel. It was supposed to take 2 1/2 to 3 weeks, and ended up taking them almost 3 months. There were countless problems during this time. They sent 1 guy to do the whole remodel by himself. He would show up late, take 2-3 hour lunches, work a couple of hours and then leave. There were many days he didn't even show up to work at all. My complaints to the owners were trivialized and ignored. It was the worst experience I have ever had with a remodel. My advice is that you save yourself a lot of stress and anguish, and look elsewhere for someone to do your job.