Utah Flooring & Design

Terrible communication, and broken promises. Won't answer calls, or return voicemails.

This is the worst company ever. They should be rated F- from the BBB. Hardly any communication. I never knew what time They would show up and they didn't have the right materials which were in the bid. It was a nightmare trying to work with them. Horrible!

The inspector/bidder came and gave us a great bid. Every thing looked great and ready for the job. We had to wait in line 2 weeks for our appointment. The installers looked at our floor and said they could not install over our subfloor and still give the manufacturer's guarantee. We called the office, they tried to reach the man who gave the bid. He gave NO indication there was any problem. Never reached him so the office offered to reduce the bid by $50. We took it and went ahead with the job. We are happy with the results.

The salesperson was great, the work was good but the scheduling was very poor. They rescheduled the floor install three times in a two week period.

The job was completed on time and the gentlemen who did the tile were very friendly and professional.

Did a great job, looks lovely.

Followed through to produce a beautiful floor.

Rob was great does excellent job

Excellent job they even came warily fast and great work even cleaned up after themselves

Rob was amazing! Very fast and responsive service as well!!--By the worker and the company..

They took a week to do a1-2 day job. We were contacted saying week be there at this time. Well we waited and waited finally call them, we weren't even on the list. Guy showed up tore some floor up and left. Took 4 more times. To get the sub flour in. There are gaps and uneven spots.

Great! Very happy!

The tile setters are very neat workers

Buyer beware! They will try to wring every penny they can out of you. They'll also want you to sign an agreement stating you have to pay what the invoice says even if it is wrong. Pay attention to the price as they tried to raise the price on me 3 different times without telling me. Every time I communicated with them over email or over the phone, the price would go up and up. No one took accountability for it and blamed it on each other. I refused to sign the agreement and demanded they fix the invoice or I wouldn't pay it. They finally agreed to what I was originally quoted and I paid in full. I found Utah Flooring and Design (ADBA: Utah Floor Coverings) through homeadvisor.com which has actually been an excellent resource. If you do choose to work with Utah Flooring and Design (Utah Floor Coverings) make sure you don't work with Paul Turpin, nor Jason Darger. The contractor they used to do the lacing did a phenomenal job. High quality work and he was very honest. His name was Matt Walton. Ask for him to do your work.

We are only half way through our project. But they have been good to work with so far.

The first installer they sent came sick and couldn't do the work, so they sent another (who as great!) and gave me a discount for the trouble. Very good treatment of a customer and good value for the money.