Utah Flooring & Design

Called us very quick.

I was skeptical about hiring them after Reading some of the reviews. The estimator was prompt and on time. He was very helpful helping us decided on some of the details. The tile was delivered a day early and this eased my mind a bit. The day the demo-tile installer arrived he was on time and very eager to work. I love my new floor tile and would highly recommend this company and Achilles the man who did the work. He was so dedicated to getting the job done, he worked 9-12 hours a day again I would not hesitate to hire them again. Terry Molloy

Easy to work with.

Day one the work was suppose to start at 7:30am he didn't arrive until 2:00pm. They said it would take 3 days for 578 sq ft, they left on the 4th day and 3 1/2 months later the job is still incomplete. When I came home on the 4th day the floor was so dirty you couldn't even tell that it was a dark laminate. I have spoken to the owner twice and 3 supervisors and have been told the installer would be out to complete the job. I also told the billing department not to take the remaining $1,200 out of my account until the installer finished the work. The owner promised me a discount and said I would be happy once the job was done. The monies were taken out, no discount and I have not seen the ins taller since June 8th. I have sent numerous emails, made call after call with no results. There are 6 different places that the floor does not even go under the baseboards. All the corners of my baseboards were just set in not nailed in. My home is only 8 years old but the baseboards look like it is a 20 year old home. I have spent at least 40 hours trying to repair everything. I am a divorced women so, I don't have the power tools to do the job correctly. Two weeks ago I sent them the final email and said I would give them two weeks to finish or I was going to give them a bad review and contact the better business bureau. I have not heard anything. I sent pictures to the owner and he apologized and reassured me I would not be disappointed. I am heartbroken and so angry to be treated with such disrespect.

Did the job as requested

My project was an usual one that posed several difficulties. Utah Flooring made sure to send out James Beauchaine, a master craftsman who is very knowledgeable and experienced in multiple areas, and could tackle such a project. The results were excellent.

The estimator came on time and the carpet layer was also on time and both were very pleasant and they did a good job!

I found some problems, hard to reach customer service

Did a nice job

Installer did a beautiful job

Extremely hard to commicate. Unresolved issues. Language barriers with workers. Job not finished!!

The installer was supposed to be here in the morning, did not show until late afternoon with no notice

Company added fee without proper notification

I would not hire this company again. I would never recommend this company to anyone.

Just had our main floor and entire basement completed in (wood-looking) laminate. (Got great prices at Floor & Decor.) We had them do everything: demo & install, clean up & baseboards. [Never had communication problems like other reviews have stated. In fact they seemed to over-communicate, called a lot to verify, check in, etc.] Pedro was our installer-super nice & did awesome! Our home looks beautiful.

They never show up when they schedule an appointment. You call them and get the response "let me make some calls and I'll get right back to you" they never call back but a couple days later someone shows up. The flooring schedule was to begin on 6/27/17 "no one showed up for that appointment. After some phone calls they said they would get right back to me. They never called back but some one did show up the next day." Project was to be completed on 07/04/17. Because on several occasions no one showed up and trying to get answers was impossible. For the most part they finally said they were finished on 07/15/17. How ever they were supposed to be back to fix some problems. They have set up several dates to be here but no one ever shows up. As of today 08/25/17 they still have not been here to fix the problem.

I sent an email question but they did not reply.Questionable on customer service

We had a terrible experience with Utah floor coverings. It took them twice to get the job right because they used the wrong grout and we just found out the shower pan was incorrectly and has been leaking into the unit below us and they will not repair or replace the shower.

This is one of the most disorganized companies I have every worked with. Communications between subcontractors was very very poor. They were unclear on what we needed to provide versus what should have been there responsibility. Reaching them was difficult. The contract they tried to get me to sign was very unfair and one sided. They often charged my card without requesting approval. The subs I worked with were good once we got the right person scheduled. This was a simple job but the experience was very negative.

We had our carpet re-stretched after having it cleaned. The flooring company responded quickly and I thought the price was fair. Initially I thought it was a pretty good job but upon closer inspection I found some issues. In a couple of areas the carpet is pulled away from the wall leaving a 1/4" gap. One of my baseboard heaters had to be put back together correctly. Overall, I am ok with the job but it could have been done better. I think 3 to 3.5 stars is about right.

My floor is beautiful and it was done in good time. Communication due to several different "bosses" over the job was a little sketchy. All in all, I would recommend them.

Quick response, professional in every way. Great communication and quality service.