Utah Flooring & Design

From start to finish, the experience with Utah Flooring and Design was wonderful. Paul came to give the initial bid, and explained the options to us. I appreciated the honesty that he displayed, where he told me what we could do, advised us on the most cost-effective solutions and also showed me examples of all the work that the company had undertaken. The quote provided was competitive. I decided to use this company because they seemed very organized. I was not disappointed - the paperwork provided detailed information on the whole process, showed what we would go through at every step, outlined what would be done and what we could do to ensure the smoothest experience for our floor sanding and finishing. When the project started, Tara contacted me and was always available to answer questions. Everything that needed to be done was done on time and efficiently. Our installer was Jesse â it is clear why he is so good at what he does. With over 20 years in the business, we knew we were in good hands. He was a perfectionist. He was using the latest machines to get the best results. Our home is from the 1920s, but thanks to Jesse the floor looks brand new. We are so happy because it is a hardwood floor, and helping to preserve the character of the home was a big objective for us. Thank you, Jesse, for making our living room floor so beautiful. I would recommend Utah Flooring and Design without hesitation to anyone looking for a great job at a competitive price, particularly if you are sanding and finishing your hardwood floor.

My floors are wonderful. My home looks beautiful and brand new. They did a great job.

Utah Flooring & Design just completed a sand and finish job for me. I am very pleased. Jack was my estimator and did a good job creating a competitive bid. Jesse and Steve were my installers. They were dependable and professional. Tara followed up with me regarding my project. I've already reached out to them to bid on another job!

UT. Flooring did a really good job on my floors. The two gentlemen that did the refinish really knew their stuff. I would definitely recommend them.

We had some communications when scheduling my appointment. That was really worked out. Their workmanship was very professional. The workers arrived promptly and did a great job on the quick repair that was needed.

Their business model does not work for the customer. The company brings in subcontractors to do work. They have project managers do the scheduling and it never pans out as planned. Lots of delays and reschedules. The subs were noticeably agitated in my presence. The carpet guy was on his phone and arguing in Spanish with someone the whole time he was installing my carpet. The vinyl flooring installer did not put trim pieces on before leaving. There was a lot of unused material at end of the job. Presumably, I paid for all of that and the company made money on the material overage. The vinyl installer tried to convince me he could mix previously mixed concrete dust with water and re-apply it to the floor to fill the low spot. He must have thought I was an idiot. I paid a ton of money for my flooring and I am sure this company made a lot of profit off of me. I will not hire this company again for any flooring project. I suggest you avoid hiring them too.

nothing

Paul was great to work with. He was very pleasant to deal with in person and was attentive.

The job was very well done! Fast and clean. Very friendly too! The floors look awesome. From start to finish a pleasant experience. Would hire again.

They were in such a hurry the job they did was poor. There were holes in the corners in the carpet was not stretched properly. They chose to put a seam on a diagonal. The seam was very visible. I would not call them back. Update 11/03/21 Utah Flooring & Design did come back and fixed the corner covered the holes seam is still visible installation sloppy and holes for air vent is uneven I had to cut carpet for air vent to fit

timely service

They made me sign a document that limits my ability to provide a review.

Thanks to Camren Borg, my floors look amazing! He is professional, kind and works in a clean and organized manner. I highly recommend him.

Utah Flooring and Design provided the most competitive bid for the installation of vinyl plank flooring in our Park City UT condo. Cameron, the estimator, was spot-on with the quantity of materials procured with only a half-dozen planks left-over which we will keep incase a replacement is needed. And Mitch, the installer, was professional and fastâ ¦and our flooring looks absolutely beautiful. Thank you for helping us through a major home renovation project.

Good quality install.

We?re really unhappy with the fact that we hired this company. It was impossible to communicate with them - we never had any idea when they were going to show up, and they often came along several hours or even days after they said they would be there. (Example 1: they were supposed to start on Saturday, Sep. 18, when we could have let them in without having to rearrange our schedules, but they didn?t show up that day. Instead, they came on Monday, Sep. 20, when my husband and I absolutely could not be at the house with them, so my mother-in-law had to let them in. My husband and I didn?t get a chance to meet the crew or look at the wood finish options - end result, we?re not in love with the color of our floors. Example 2: on Tuesday, Sep. 21, the installers were supposed to arrive at 8:30 am. At 11, I called the office to ask for an ETA, and the secretary said she?d get back to me in a few minutes. I never heard from her again, so I left at 1:30 pm, only to have someone else from the office call at 2:40 to insist that I go back to the house and let in the installers. It was a mess.) This company is SO hard to communicate with. You can still make it work with them if at least one person in your household has an extremely flexible schedule, but if all of the adults work, go to school, or take care of children, forget about it. We?re pleased with the workmanship itself (our wooden floors are really smooth now), but like I said, we don?t really love the color of the finish, mostly because we didn?t have a chance to have a conversation with the installers about what we wanted. Honestly, I wouldn?t recommend this company to anyone.

This company was amazing to work with. From bid to completion, they were prompt, professional and very well managed. Paul estimated the job. He showed up on time, and quickly sent a competitive bid. He worked with me on the materials, and personally showed me some samples in their warehouse. Tara was the project manager. She contacted me beforehand to confirm the details, and run through the schedule with me. Alex was the installer. He showed up on time, and gave me an alert when he was on his way. They planned two days for the job, but he finished it in one day. The floor looks amazing. Thanks ??

The the tear off man put a hole in the drywall Not happy about that. The installation process went well he stayed late to finish the installation. Then he came back to calk along the tub. All in all a job well done except for the hole in the wall. That still needs a repair done on it, but they don't do drywall.

This is a small company with talented installers. My floor is beautiful! I recommend you only pay half up front.

I really wanted to leave a good review. Paul Turpin was very helpful even bringing me a sample board so I could match fabric for a custom-made couch. The installer and demo did a great job. The problem comes from business practices. The floor was not finished because of some defective pieces. I had to pay for a whole new box. I just imagined a good business would take care of this at no cost to me as I was in no way responsible for the damage to the tile. The final payment was posted to my bank account before the job was done. It was in the contract that the payment would be taken at installation. I was under the impression that this would be after the installation was finished and approved as in most businesses. I have never had to pay the final payment for any contracted work until it was completed. Silly me thinking all businesses did this.

Utah Flooring and Design began work installing an oak wood floor in our home almost a month ago. From the beginning they did not show up as scheduled. Initially, they did not have enough wood for the delivery. Then they did not deliver enough wood and tried to charge us for more wood (at a much higher price) because they said that they had measured wrong. The originial measurement was correct . When the floor finally was laid down, many pieces of the wood had holes in it, had broken corners or saw marks, or were split. The filler that was used to patch the flooring did not match the wood. The result was disapointing and certainly not worth the $6000 we had contracted to pay for it. Since no one would answer our texts or phone calls, we drove to the Midvale office and convinced an employee there to send someone out to look at the floor. When the installer came back to mark the inferior pieces of wood, he said there was so many bad pieces that the whole floor would need to be replaced. We still have not resolved the issue. We had paid 50% down when we contracted with the company. They charged our credit card for the rest of the project on the day that they began the installation. We have disputed the credit card charge until the issue is resolved. Unfortunately, Amy, our project manager, does not answer our phone calls or texts. In the meantime, we have lived without our main living area since the middle of July.

They have difficulty meeting time commitments.

Hired them again! First the floor upstairs and they did so good we hired them for the flooring in our kitchen. Now we hired them to replace our countertops with Quartzite. It looks amazing! They had to remove our old countertop and they were able to do it without hurting the tile backsplash even though it was on multiple sides of the counter. I can't say what a relief that was. Our home is a totally different place. It was so scary to make so many changes but they put a team together to help. Our Team: Paul (sales) was so fast to find us exactly what we wanted. Tara (Project Manager) coordinating a lot go make it happen! Sam / Salvador (installers) genius as I said and flawless work! Would hire these guys easily on our next project.

excellent experience. The estimator was prompt, professional and well qualified. The installer was great. He did a masterful job. I'll be using these people again on another upcoming job.

Once they finally got here, he did a good job.