Utah Flooring & Design

Great job.

The sales guy told me that they could take my toilet off for me, but when the workers got there they said they don't take off toilets. I paid $100 for them to take it off. My husband could easily take toilets on and off but I paid them to do it, because he has had adominal surgery, and is not supposed to lift anything heavy. Unfortanately he ended up taking it off because the workers just started on the floor as if the toilet was no big deal. That right there was a red flag with the fact that they were over 4 hours late on the first day and now the toilet. They were hours late everyday except for one day they showed up at 7 am on a Saturday which was 3 hours earlier than scheduled. I had 6 kids still asleep in bed. Was I just expected to wake them up and drag them out of the house in a hurry because the worker showed up 3 hours ahead of schedule!?! Ridiculous! We even told them we couldn't do it early in the morning because of our kids. They left wood dust from the sanding all over the floor so when they put the varnish on it was left with hard bumps all over the floor. They were going to leave it like that so I had to complain. Then when they fixed the job they didn't use the right finish. They used matte finish instead of satin. I complained again and they said there is nothing they can do about the finish. They claimed it was satin finish which is not true. It had no sheen at all compared to the original satin coat they messed up on. I believe they lied to me that it was satin because they did not want to be bothered to fix it and matte is easier to hide blemishes. I'm sure floor guys would prefer to do matte finish all day long because it's easier. They could have resanded it and fixed it but they did not want to deal with it at all. At that point I was completely done with them. The project that was supposed to take 3 days took a whole week. They also did not sand between coats like you're supposed to. They even charged me in the end for the toilet even though they said they would take it off the bill. I didn't get what I paid for in the end. Joke of a business!!! Stay away unless you like stress and being screwed over!!

Job well done

From start to finish we received the best customer service. Received a great deal on the product of our choice when ordering and planning to sales. The installer was amazing and did an awesome job we love our new floors. Very satisfied.

They were confusing. Too many chiefs and not enough Indians. When they sent a contracted company out it only took 4 hours to complete the job. Crew was 2 hours late of appointment time due to miscommunication with their manager. They worked well and completed to job efficiently

We put in a laminate wood floor. The cuts they made were amazing! They cleaned up and have been every respectful to my home.

The owner's communication with me was amazing! However after that level it seemed to break down. The installer was over an hour late (with a two hour arrival window). Didn't even leave a message to let us know he would be late. When asked for compensation for their lack of communication, they didn't see a reason to do so. It was as though my time wasn't of value to them - if I had stood them up and made their installer wait over an hour for me to show up to open my house, they would have been all over me, but the reverse apparently didn't apply. The company didn't send the installer with the correct work order, which means he didn't arrive with the necessary supplies to do the job right on day one. After all of the unnecessary frustrations the finished product looks great!

the carpet looks great! it matches what we had before perfectly!

I was really grateful that they were able to restretch my carpet so I didn’t have to replace it all.

They did everything I asked and with great timing! Couldn't have been happier with their work!

Due to the extreme number of problems caused by company. I'm sure we'll be meeting in court!!!

They were quick to respond and did a good job

Utah Flooring and Design communicated well during the process and were timely w/ the install. Follow up service for Quality Control was a +.

I am haunted by requests for evaluation by email. I have explained that aspects of the evaluation concern me and cause me to refrain from responding. I have told the customer service person during phone calls of my concern. During the phone call I have stated my compliments for the repair staff but explained why I am uncomfortable with the email requirements.

They were great and I appreciate the work.

good job, they came when they said and installed the floor like advertised. I think they could have provided a little more information about the process, overall you will get your monies worth from them. I'd give them another opportunity if I needed another floor installed

Reliable and friendly service. Love my new tile.

don't refer them.

The quote was a bit higher than the other companies that had given estimates, but I decided to go with the company than had the most install experience. (or so I thought) I had beautiful blue ridge hickory shipped to my house through a different company. When the installer originally showed up he refused to do the install, telling me to return the hardwood and go when something he recommended. When I refused to do that and go with a separate company, I had three more people and two owners calling and assuring me it was just because the wood had not acclimated correctly... I still believe they were trying to get me to spend more money. The actual flooring was put in well, but I do not recommend working with this company. They had little regard for our belongings, poor communication and customer service skills, and rarely showed up when scheduled.

Dave R

Great installer with job done within time stated.

Ricardo and his team were wonderful to work with. They are professional and gracious. The quality of their product and their customer service are the best we have found. We will use them again without hesitation.