Jason, Paul (Owners of Utah Flooring & Design) have been in the industry for a combined total of 16 years. With their extensive experience in the flooring industry, they have learned to truly care about their work and fulfilling their customers needs. Utah Floor Coverings cares about the way you feel about your own home, and want to provide you with the best materials to fit your desired style and budget. Give us a call today.
The installers showed up as scheduled but not all the material that was on our invoice was delivered. This caused a loss of a half day. No one from the company ever called us, we had to call them. We had another delay when not enough quarter round was ordered, a three day delay. The installers did a good job and were very easy to work with. We would have liked management to check on the job progress because it would have saved a lot more time. I think the overall the job looks great, but follow up by supervisors checking the job would have been nice.
Rating Category
Rating out of 5
quality
4.5
value
3.0
responsiveness
1.0
$7,890
Sandy W.
05/2019
3.5
We used Utah Flooring & Design for our backsplash project. Pros: Fantastic pricing. Customer service and sales representative were quick to respond to questions. Scheduled project without a long wait All employees were super friendly and easy to work with. Cons: Either sales rep did not accurately measure or installer created too much waste, but we had exactly enough tile and even had to use one cracked tile to finish the job, even though we ordered "extra". Also, there are a few places where tile was laid with uneven spacing (grout is noticeably thicker or thinner between tiles on certain spots), though I'm not sure anyone else would even notice. As we didn't pay top dollar, we are still overall pleased with the project.
Rating Category
Rating out of 5
quality
3.5
value
4.5
responsiveness
4.5
Yes, I recommend this pro
Carly V.
05/2019
5.0
They were very professional, they quickly responded to my emails and questions and set up appointments easily. I am very happy with my new floors!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$1,500
Lisa M.
04/2019
4.5
Friendly, efficient, fixed my problem and did it cheaply
Rating Category
Rating out of 5
quality
4.0
value
5.0
responsiveness
4.0
Yes, I recommend this pro
David L.
04/2019
2.5
They could not meet scheduled appointments, difficult to contact the project manager, not worth the headaches.
Rating Category
Rating out of 5
quality
4.0
value
3.0
responsiveness
3.0
Sara D.
04/2019
4.0
Initial consultation was good and quote reasonable... work was scheduled quickly and the work done was very good and tilers very proficient and pleasant.... communication before the job was excessive, but better than none at all... however, after the job, we could not get any reply to our emails or calls from this company.... we had mailed a check and wished to have confirmation of receipt and could not get anyone to talk to us by any method.... the check was cashed, and still no confirmation, nor did we ever recieved a â paid in fullâ invoice which we requested.... sad, because if it hadnâ t been for the billing department, i would have given them a full five star rating.... i can recommend, but based on the quality and caliber of the tilers and the work they did....
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
3.5
Yes, I recommend this pro
$2,100
Steve B.
04/2019
3.5
We love our new counter tops! That said, the communication between Utah Flooring, their installer and us was horrible at best. The sales rep met us on schedule for the 2 appointments we had with him and kept in close communication. We had scheduled the tear out and installation for a particular day understanding that there could be a variance of a couple of hours. We then got a call saying it would be delayed from the morning to the early afternoon. 4:30pm rolled around and no phone call or message regarding the continuing delay. They finally showed up @ 5pm and got the tear out completed and put the counter tops in place. The job was finished the next day. Bottom line, a one day job took 2 due to a lack of communication. We would have given them 5 stars since we love the outcome of the job, but can't due to the time issue involved. We have been informed that they are working with their sub contractors to resolve the issue. We would recommend them for new counter tops, if you can handle the variable scheduling perhaps with out notification.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
3.5
Yes, I recommend this pro
$3,500
Dennis S.
04/2019
3.5
Workers need know the total job needed before they start to work.
Rating Category
Rating out of 5
quality
3.5
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Lloyd C.
04/2019
5.0
Very professional, good communication with me, Installer was fantastic (Adam).
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$3,900
Arjun I.
03/2019
5.0
They are great and getting the job done. I have hired them a few times.
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
5.0
Yes, I recommend this pro
JEAN S.
03/2019
5.0
Our installer, (Kyle) did an excellent job. He paid considerable attention to detail and kept the area very clean.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
4.0
Yes, I recommend this pro
DONALD R.
03/2019
5.0
chris did great job, on time
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$2,000
Leah C.
03/2019
5.0
I needed a few boards of my wood floor repaired. Cole was my installer and he did a great job. I was contacted by the office via text to ensure he was on site and that the job was completed. Very happy with my experience.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Lenise T.
03/2019
1.0
Lack of communication between sales people and installers. Extremely rude and disrespectful installer. One guy just keep on his work the other one would have outbursts of cursing, anger over the fact he HAD to do the job, and complained for the solid 3 days he was at my house It was extremely upsetting. Not enough space here to detail everything.
Rating Category
Rating out of 5
quality
2.0
value
1.0
responsiveness
1.0
Brynn M.
03/2019
5.0
I hired Utah flooring and decor (UFD) to finish a flooring project I started and wasn't able to finish on my own. UFD was prompt, curtious and very affordable. I will definitely use them again if I need any floor work done.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Angela Y.
03/2019
5.0
They were easy to work with, they had great workers and did a wonderful job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$13,000
John B.
02/2019
5.0
They were very responsive and competitive in providing a quote and quick to schedule the work. Give time a call.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$1,200
Merrill H.
02/2019
4.0
Be sure to understand what costs were not included in their quote.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
3.0
Yes, I recommend this pro
Debbie C.
02/2019
3.0
The guy that did the work was very unreliable. He'd say that he was going to be back then wouldn't show. He was in the process of moving from out of state, but it started to take it's toll. took a few weeks to complete. Final product was nice, but there were details that I wasn't crazy about. I was selling the house, so I let it slide, but if it had been my own home I would have pushed him a little harder.
Rating Category
Rating out of 5
quality
3.0
value
3.0
responsiveness
3.0
$2,517
Jennifer I.
02/2019
N/A
Customer service was horrible. I do not recommend.
Rating Category
Rating out of 5
quality
3.0
value
2.0
responsiveness
1.0
Dennis B.
02/2019
5.0
Ask for Kaysa to be your project mamager.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Brian W.
01/2019
5.0
Ben was fantastic to work with in helping me identify what I needed. Nate was excellent to work with on the install and was very thorough and respectful. He even cleaned up the area and left it looking better than when he arrived.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
carpet installer,
countertop installation,
hardwood floor specialist,
flooring contractor,
custom cabinet maker,
ceramic tile installer,
marble contractor
FAQ
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: Closed
Sunday: Closed
Utah Flooring & Design accepts the following forms of payment: CreditCard