Utah Flooring & Design

Paul and Chris are great to work with and great to talk to about any job you may have and they will make sure you and your home get taken care of perfectly. These guys are true professionals and they will personally come over to your home to help you out with any needs you may have. I had some questions during my project and Chris came over to make sure everything was going well. If you need anything done to your home these are the guys to call.

This company lied to me on what they could do. Awful.

Fixing another company s poor work is a terrible spot to be in but Utah flooring and design stepped in made the corrections and gave my home beautiful floors I am very grateful and recommend them highly

Very fast and thorough

Nate our installer was amazing. Our rock installer screwed up and did not leave any room to tuck the carpet edge under. I was very worried about how it would look by the uneven rock. Nate made it look perfect.

i had a very good experience

Utah Floor & Design went above and beyond my expectation to install stackstone tile around my fireplace.

These cats go the extra mile. I wish I had used them for the rooms that I did by myself.

Worker late every day, no-show one day. Work hastily done; sloppy and incomplete. Final day to complete work would have been a no show had we not contacted the company several times inquiring as to worker s whereabouts. A worker was subsequently pulled from another job at the end of the day to do our job. He did not use the sealer that was suggested by the previous worker who had come to finish up a hasty install earlier.

Carlos was fantastic- worked around and through a large, heavy, king bed. I would ask for him.

Installer, Carlos, was outstanding - worked around a large heavy bed and angular hallway.

Absolutely the worst company I have worked with. They cracked my existing beautiful marble tile far away from the area being worked because they left a brand new installer alone to do the job. Refused any compensation, did a shoddy repair job and they are overpriced.

Horrible experience! I was bullied, lied to, and threatened by owners and project managers! The job was done wrong, Utah Flooring and Design used the wrong wood to repair my original wood floors. They used small, patches rather than lace the spots as I was promised. The repairs look horrible! When I complained, I was harassed, blamed for the errors they made, and it took 3 months and 8 manager visits to the site to get them to agree to re-do the job but only if I paid 75% of the price. Three different project managers treated me like I was a stupid woman, told me I didnt know what I was talking about, when questioned about the wood grain that did not match the original floor, he said it was the same. When I pointed out the patches were moving with traffic, he said it was all in my head!!! When they came to correct the errors, they tore up the floor, sanded the stain off all the way around the edges of two rooms, then Jason (the owner) told me they would NOT finish the job unless I signed a new agreement NOT to go online and file a negative report. Jason had his worker destroy my floors in order to force me to sign a new contract! Jason threatened me with legal action if I did not pay the balance, misrepresented the balance due, and insists on being paid in full even thought the job is not done. Kaisha, project manager, attempted to repair my expensive sheet vinyl floor and made it worse! It looks terrible and he said they would remove that charge of $199. This is a $1,000 floor and it is now ruined and needs to be replaced! But now, they have added the $199 back into the balance due and are demanding payment with my living/dining room wood floors tore-up and ruined. While reviewing his new agreement, Jason ordered his worker off the site and told me he NEVER intended to honor the repair agreement and then texted he was done. The floor has boards missing and is now not stained around two full rooms. I now can not rent or sell my house. Truly horrible experience and nasty company. Everyone should go to Yelp or another independent site to see true reviews about how horrible this company is. Any positive or five star reviews must be fake! It is just shocking that they would damage my floors and refuse to honor any agreements, written contracts and their guarantee. They actually harassed me over the phone with multiple calls telling me it was my fault they used the wrong wood or that the little six inch pieces they installed to patch the holes were coming apart and splintering was my fault. No one even lived in the house and there were issues with the patches after only a few months! The phone harassment by Kimball, the office manager included talking over me, ignoring me, threats, and disrespect. Can you imagine trying to explain the problem to someone that after three words would start talking over you and not let you talk? This was a nightmare and now the bedroom floor is ruined and the original wood floor in my dining room and living room is ruined. I am shocked that this company can even have a contractors license or do business the way they treat customers. There is no guarantee! They do not honor the guarantee nor do good work. They just want your credit card number to charge it whether the job is done or not.

Project took ten days instead of promised two days, and a small portion had to be torn out and redone due to incorrect tile spacing.

I have had nothing but trouble with this company. I have three full boxes of flooring left over, for which they will not refund the cost. The owner apparently doesn't take phone calls or deal with customers according to the project manager. Their customer service is non-existent. I am thoroughly disgusted with them

Did a great job and were done quickly.

Jack E. is the most helpful contractor I have ever worked with. He did not make me feel like a woman with no experience. He listened and worked through all my questions and or problems. The installers did a fast, efficient job as well.

Such nice people. Work exceeded my expectations.

The color and type suggested turned out right for the room. If there was a delay, we were notified immediately.

I thought the sales person was great.

A two day job ended up being over 3 weeks due to an error in ordering the correct supplies. They ended up coming 5 different days to do one bedroom and my stairs. Very disappointed.

They worked with us to replace our carpeting and to put down laminate flooring as well as tile in the bathroom. The quotes were reasonable and they were very professional.

My laminate floor was installed efficiently in a timely manner. The installers were friendly and knowledgeable. I love my floors and I would definitely use Utah Flooring and Design again.