Utah Flooring & Design

Amy and her team were amazing. I was under severe time pressure and it all happened in a nice flow.

This place is the worst!! I would never recommend them to anyone I cared about. I had to take a day off work for a 900am appointment, they didn t show up to start the job till 5:30pm! Wasted my entire day giving me the run around all day!! Thankfully the guy completed the job so I could move in the next day but he didn t finish till 5:30am. The carpet looks good and it was affordable but I will never use them for anything ever again.

We were initially favorable to this company given their price quotes and product samples. They came and did tile in the bathroom, carpeting in living room and bedrooms, and flooring elsewhere. The carpet subcontractors were magnificent. The tile guys were good, once they got there: a week late and we were without a toilet upstairs the while time as a result. The flooring was the worst. The subcontractor did not finish the job and left to start another job, and wanted us to sign off on the invoice for payment before they left. Not! Over the weeks and months that followed, we received promises and apologies, and were told that we would be a priority to complete the job. We never were. To make matters worse, the company charged us for the final payment without our signing off on the contract, and we had the bank reverse the payment. After coming another time to try to finish they processed the final payment again, without our signing off. We asked them to consider a discount on the final payment in the interests of customer service, but they never responded. We are filing a complaint with the Better Business Bureau and are pursuing all other options to make this right. Utah Flooring and Design is the worst at customer service.

I am very pleased with the outcome after a few issues they came back out expediently and addressed them. I highly recommend!

There was a miscommunication in our carpet install and the installer came out on a Saturday to make sure it got installed and that customer was happy

Was very prompt into visiting us and bidding on our job. Was very detailed and prompt in returning us a bid. Unfortunately, their schedule was too far out for us, so we were unable to go with Utah Flooring.

Got me in fast, instal was done fast and correct.

the Workman we're not on time and delayed or the first day on the second day. threw my schedule off and I'm afraid that workmen are going to be stepping on each other because I' have carpet layers coming on Friday. I would recommend this company for their quality of work but not for their timeliness and getting it done.

Had to reschedule 3 times

The work was scheduled for only one day, it should have been 1 1/2 to 2. This put the installer in the unenviable positiion of having to;fit me in &; on subsequent days. Which created issues with his ability to be there when he said he would be. Several appointments were missed and had to be rescheduled multiple times. A job that should have taken 2 days took a week to complete. The most disturbing part of the way I was treated was that Utah Flooring and Design charged my credit card for the unpaid balance without confirming if the work was complete, which it wasn't at the time that my card was charged, and that the owner, Jason, seemed not to care that this had happened. This is unethical and a violation of their own T's & C's and the contract that I had with them. And instead of Jason trying to make this right, when I informed him that I had initiated with my credit union the process by which to dispute that charge, he suggested that I might have to pay him again once the work was completed if the disputed monies were unavailable to him.

What was supposed to take 3-5 days took 30 days. Information given was incorrect, they did not show up when expected, and communication was horrible. I was extremely unhappy with the entire experience. To be completely fair I am happy with the final product and they worked with me on the final price but I have another project in the future and will definitely not hire this company.

The person who came to bid the job had me order the wrong trim, the installation crew were late and unprofessional they didn't put my electrical covers back on. They had me go and buy more tile and I had to take it all back. We are living in a time where no one cares about going above and beyond. It's just get the money and move on to the next project.

After considering several flooring companies to tile our bathroom floor and shower, we chose Utah Flooring and Design. The job was completed to satisfaction.

They scheduled a day and time (anywhere between 9 and 11 AM) to do some in-home carpet repair. At 10:45 they are a no-show so I try to reach them by phone -- it takes 3 calls to finally get through to a recorded message, which puts me on hold for about 20 minutes. Finally, I get a live person and she says she will have to check and call me back, which she does after about 45 minutes and says their employee was having truck problems. I ask Did not it occur to you to let your customers know he was not coming? Um, I guess? So we reschedule a 2nd appointment for the next week and guess what? Yes, another no-show. This time they say scheduling issues with the crew -- but of course, I find this out only after *I* reach out to them to ask where their crew is. Oh, we are so sorry and we schedule a 3rd appointment. And guess what? Yep, a no-show for the 3rd time -- no call, no warning, nothing. And again, I have to initiate the call to them to find out what is happening. Service rep says she will have to look into it and calls me back 90 minutes later stating that their employee had truck problems yet again. I ask Did it not occur to you to let me know he was not coming, yet again? So sorry, but we can reschedule. My response: Nope. And I will be sending you a bill for the three half days of work you made me miss. And the best part is they have already billed my credit card for the work, which the service rep said she would support but the credit has not been issued, so now it looks like I am going to have to file a dispute with my credit card company to get the refund. Fun times.

I wish the installer would have cleaned up after himself a little better. instead of calling me and asking for pictures of the problem the project manager should go personally and look at the problem.

I ordered my new flooring on July 22, 2019 and it is now September 2, 2019 and the project is not completed. Four times they failed to show up for scheduled appointments. The fifth time they did show up but the installer brought no product to install.

The job was quoted to refinish existing engineered hardwood, but it was cupped to bad from water damage. That was on Monday, I decided to replace and we had a new beautiful floor on Thursday. They had wood in stock that we loved, and did not have to wait for it to be ordered and shipped.

Sos petrosyan, our installer was great. He came fully prepared with everything needed. He was cheerful and accommodating. A better job could not have been done and would recommend there services above all others

The end product was so beautiful. They tiled my entry, kitchen, hall, laundry and bath. They removed old linoleum and corrected any subfloor issues. They replaced baseboards.They also refinished my wood floors in 3 rooms, They were very willing to make everything right. The quality and customer service were 5 star after I requested and received improved communication and inspection. I think that is pretty standard when working with subcontractors though I am no expert. Anyway, I am very happy with my tile and I would recommend this company. There is no question about their professionalism. We chose them out of a lot of bidders and we are glad we did so. they helped us pick out tile suited to our needs and supported my daughter and I through the entire project.

Removed old carpet replaced with 300sf carpeted area and 400sf tile. New granite counter top and double farm sink. The quality of the workmanship and materials (carpet, granite, and tile) was 11 out of 10. Yes, that good! At a VERY reasonable and lower price than the BigBoxes and competition. From first contact to completion was within 30 days. Unheard of since my friends are still waiting, in late August, for their contractor to start. We HIGHLY recommend Utah Flooring and Design.

need better customer service specially after the purchase we had questions but utah flooring never returned my calls or emails.. the installers did a great job installing the countertops.

Unbeknownst to me, Utah Flooring and Design uses subcontractors to do the actual flooring installation; when I asked the owner, Paul, what I was paying Utah Flooring for, he replied ;to manage the sub; or something to that effect. The reason I had to speak with the owner, rather than my project manager, is that the PM never returned my calls. I needed to talk with the PM to find out why the sub didn't show up to complete the install as scheduled (M-F, installer failed to show on Friday as well as half a day on Wed; our household goods were scheduled for delivery on the next Tues the following week after our military move). I never got an answer other than "that's construction'. So, Utah Flooring failed to manage the sub as required, which put us in a bind (customer is required to spackle, caulk and paint all the baseboards they removed/replaced as well as thoroughly clean all the dust/construction grit that floated throughout the house, from the ceiling fans to the window sills to the floors they didn't work on). We also had to patch holes in the walls from their construction accidents; we needed the weekend to prepare to receive our furniture, but didn't get it since the install finished Monday late afternoon. Additionally, we have rustic hickory hardwood with lots of color variation that should have been installed rather randomly; for some odd reason, the installer weighted the dark wood on one side and light wood on the other side of our living room. It looks odd and we aren't happy. Other rooms look pretty good.