Utah Flooring & Design

They refuse to take my calls anymore, they told me not to call their office any longer.

They were good workers and competent in their knowledge of restoring my wood floor. It looked great when they finishedð

They did a fantastic job. It looks beautiful!

They were extremely quick and efficient! The flooring looks amazing!

Prompt customer service; competitive pricing; pleasant, respectful work crew

They did a great job, quickly, at a reasonable price.

Very positive in every respect

Good

Amy is not good to work with. This company does shady work. Had bath room and laundry room floor done what a joke of a company.

Good

They did a good job but it was expensive.

great job, good price, excellent work. I plan on using them again .

Professional and clean. The runner they put down, looks perfect. Time spent in our home was a great experience!

They were fast honest upfront Did a very good job

We hired this company since they came a few hundred dollars lower. Day of installation, a sub showed up, and had no idea of the project. They just had a work order, I called the sales person who did the quote. Could not get a hold of him and then finally called me back an hour later. Told him the problem and he said he would their office to call the sub. At some point, the issues got resolved. During the entire time the sub and his team worked, they had music blaring and then had to talk at the top of their lungs because of the loud music. At some point, I went downstairs to ask them to turn down the volume so I can hear myself during my videoconference. They said what? I cannot hear you. The company that hired the sub did not bother to check in the work until the end of the day to make sure I sign their documents. Last but not least, the sub claimed they completed work on the quote that they did not. I told the office person I have surveillance videos that would prove they did not do the work, I was refunded after a week, but the office person said wow when I told her I have proof. I should have paid the extra few hundred dollars for the other company. I would not recommend this company to anyone.

I absolutely love my floors! Camren Borg was a hard worker and very meticulous about the way things were done. Utah Floorings did a great job communicating and setting expectations . Would definitely hire again!

These guys were awesome. As for the guy who was upset that they took the other half out of his checking when the installer arrived. This guy obviously doesn't work in the construction industry. The product was on the job and they were beginning the install.

Tile guy was amazing, carpet not so much.

Paid 1/2 money up front just to get on the schedule then just after the installer arrived they took the other 1/2 out of my checking account before he even started which I thought was kind of cheezy but that is what is in their contract

Camren Borg did a great job! Finished the job in half the time and the floor looks great

Very knowledgeable, respectful of household and overall did a great job.

The carpet itself is of great quality, but the installers who put it in, cut my living room cable connection. We had just bought this home and have not even moved in completely. So there is no way for me to get cable now unless I have the cable lines in my home re-wired since the wiring came through the floor of the living room. I reached out to the rep who came out to take measurements about the situation and was just ignored. I had shown him pictures of the situation and did not get any response back. He said that he would discuss it with the management team and still, nothing. Then there is an issue with the transition from the vinyl planking to the carpet. I do not know what the installer did, but I cannot even lay down a transition strip to make it look decent because he had it lifted up about an inch. The product is great, but the installers and the customer service for the price we paid. They obviously do not care about the quality of their work or customer service. Not happy at all with it.

Camren Borg did a good job I paid 50% up front then on the day of install before he even started the company took the other 50% out of my checking account per their contract avoid the company but not the worker

Once they have your money, good luck getting them to return calls. One worker knew what he was doing. The salesman all but called me a liar. After the first coat of urethane it felt like sandpaper. Same with second coat. They buffed the floor after I said it wasn't acceptable. Even after the third coat, there are several places the woodgrain can be felt. They offered to come fix it's however, I don't want them in my home again. Utah flooring and design said the finishers work for them. The lead worker said he was a subcontractor.

Tara, Paul, and their team did a wonderful job on my den parquet, so I hired them again for my oak floor refinish in the kitchen and hallway. They came for estimates quickly and communicated well with me. Paul made an extra trip to solve some problems with the flooring that were revealed after the cabinets were demo-ed. The installers were very efficient and worked quickly. The outcome is absolutely perfect! ( Also, they were very patient with delays due to the cabinet supply chain issues).