Utah Flooring & Design

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The wood floor looks great but unfortunately it has scratches really easy it is like there is no protectant on it.

We had some problems with our master bathroom tile and grout. The repairman came out and was friendly, no concerns there, but the finished product was not what I expected. The grout is discolored and does not match the rest of the grout.

They were fast, efficient and very good.

They were great until the project actually started and then we kept running into small issues that they continuously had to fix. First, the demo team showed up and tore out all the carpet floors. While they were there I pointed out two additional rooms that they did not tear out and they said that the flooring experts would do so. The flooring experts showed up and did the entire job in about 3 days (900 square feet). Which was good. But when they packed up to leave I pointed out that the two rooms were not floored. They were literally just the same floors as before. They responded they did not know they had to do those rooms. A few calls with the project manager and their was a different team that showed up 2 days later to do those rooms (and the same demo crew showed up to rip out the floors). In a single day the new crew put in the new floors but did not reinstall the toilet like it said in the contract. More calls with the project manager and they came back out the next day and installed the toilet. Finally there was ANOTHER issue. Halfway through the project we noticed black mold on the floor in the bathroom after the demo crew tore it up. We upped our contract for them to pull out the floor and replace it with non-moldy wood. When the second team showed up they had not heard about this so only put some mold killer down. This inspired ANOTHER call to the project manager who said she processed the refund for the additional amount since they had not put in new plywood floors. A month later I noticed our credit card bill was higher than expected and noticed that they had not processed the refund at all. ANOTHER call and they said they would but I am getting really tired of calling up this company for them to fix their mistakes. I called up the owners like they asked and all they did was tell me that I owe them more money. They keep charging my Credit card without permission and I finally had to call up my credit card company to completely block them.

They got the job done. i have had a few small issues already. but they were quick to c9me out and fix them.

great so far

They did an excellent job, and I didn t end up with a lot of wasted carpet. Therefore I didn t have to pay for extra carpet that wasn t necessary in the first place.

Very pleased

On time. 4 stars were given simply because was promised a begin date which did not occur until 4 days later.

Always on time kept me informed of next steps very friendly cleaned up very good

Very accomadating, freindly keeps you informed as to time and always on time cleans up very good

They did an awesome job. They laid new carpet and new wood floors. They completed the job when they said they would and asked questions if needed along the way. They made sure that everything was just the way it was suppose to be.

I had a great experience working with Utah Flooring and Design. Before we began the project, Paul was very responsive and answered every question that my wife and I had. Always called me back immediately if I left him a voicemail. He also brought out the installers to our home so we could ask them any additional questions we had. Our project was a very intricate herringbone pattern hardwood install on our main level as well as refinishing all of our existing hardwood. It turned out beautiful. The installers George, Lucy and Ugo were outstanding to work with. They took pride in what they were doing and told me that they considered a wood floor like this "art." That is exactly what it turned out to be. Not only was their work excellent, but they are really good people and very easy to have in our home. Because of the extent of the work preformed, the were in our house for a couple of weeks and to be honest, we were all a little sad when they were completely finished and we knew they weren't coming back. Now we are thinking of some new projects so we can have them back in our home. (Bet you have never heard someone say that before about a sub-contractor) :) Tara the project manager called us every day to make sure we were happy customers. Jason was also great to work with. Highly recommend this company!

They did a great job installing our carpet. They were on time,got it installed fast, and cleaned up after themselves - very professional!

I was very impressed with the professionalism Adrian showed. He was wonderful in his presentation. By bringing the samples/ "showroom" to me I didn't need to go pick out my selection at a warehouse. That saved a lot of time. Martin was a wonderful installer. He was very attentive to details and made sure he wasn't messy. I would love to hire them again for any future projects!

Laminate flooring done. Great job. Excellent service from Utah Flooring and Design. Prompt service and great job by floor installer Zach. Thanks everyone.

We hired Utah Flooring and Design to tile our two bathrooms and overall we were really happy with the experience. Our floors look great and you can tell that our installer, Cody, took his time and did quality work. From the first time we talked to the owner, until our project was done, every employee we talked to was super kind and attentive to our needs and at times went above and beyond what was expected to make sure we got what we needed. As with most things, there were times when it wasn t all perfect and steps were taken to correct the mistakes. Communication was quick and easy and our project was completed quickly. Super pleased with how everything turned out.

Prompt and courteous tile installers. The job was excellent. I had a little trouble with the email document signing, but that was probably me.

WE HAD A DIFFICULT TILE REMOVAL PROJECT. THEY WORKED SO HARD AT REMOVING IT AND TOOK ALL THE DEBRIS WITH THEM LEAVING EVERYTHING CLEAN. LIFESAVERS!

Great service. Was an issue with the toilet put back that the subcontract did not want to complete but was corrected by sending another person to finish and make sure it is ok

A color was suggested for the unique challenges of the room. Was perfect. Project done in time projected. Satisfied with quality so far.

Lucy and George were easy to work with. They did an excellent job. It turned out beautifully.