Utah Flooring & Design

Do NOT hire this company. I went with them because they were cheaper and had availability. However, it was a miserable experience. They contract random workers that did not have much experience in flooring and were very unreliable. The work was shoddily done, the quality control was nonexistent and the customer service ended up with us getting yelled at and the owner made my wife cry. There were a couple of good people involved but the company is too big for the management skill of those in charge. We will hire someone else to finish up the project to make it look ok because we just do notwant to deal with them anymore.

Professional and excellent quality work by James Hansen the installer. I will use them again.

Wonderful experience. Paul was "on it" and was willing to even come over after hours to give us a bid. The work performed by Cody was AMAZING. The kid is FAST and did an outstanding job. I am not used to someone willing to put their head down and work hard. These guys were exceptional. One caveat. Assume nothing...If the work is NOT spelled out in the agreement then do NOT assume that you will get work done that was NOT agreed to. I was expecting to have our shower curtain rehung and the bathroom fixtures reinstalled when the job was completed. That was not specified in the bid and therefore i was on my own to finish the project. My fault for not paying attention to the original bid. I would definitely recommend them and use them again as they were professional, fast, and VERY reasonable for the work that was done. Great experience!!!

The men who did the job were great and it turned out beautiful. The office seems to be a step behind as far as communication goes. I had several emails go unanswered and text messages were slow as well.

Work was done as promised and we are pleased with the results.

Overall, great quality and service. Pricing was reasonable. The project manager Tara was very difficult to work with and seemed annoyed to be answering my questions. Removal of debris was an issue and debris was not picked up until 2 days after the project was completed. The toilet was supposed to be reset, and the office did not confirm this with the tech. Some bumps along the way, but they were able to get my project list (carpet and tile) completed in my timeframe, barely.

After agreeing upon a service date, we made arrangements to be out of the house for 5 days during the flooring work. 2 weeks before the agreed-upon date, Utah Flooring notified me that they were coming on a different date. I explained the situation and they told me that there was nothing they could do. After a week of unresponsiveness from Utah Flooring, I accepted the new date. After they completed the work, they charged my credit card an extra $600. They did this without speaking with me or notifying me. It was $600 more than the agreed-upon amount, and no changes had been made to the original scope of work. They refused to refund this amount, said it was my fault for choosing a difficult finish, and claimed they could charge me without notifying me (even if no changes were made to the original bid). If I had known they would charge this increased amount, I would have gone with a bid from another flooring company.

BEWARE! I hired Utah Flooring and Design/Utah Floor Coverings for a remodel of our new house. I contacted 3 companies for bids and dates. This company beat the others by only a minor amount but the rep was extremely nice on the phone. I told him the flooring HAD to be completed by August 14th and NO LATER due to movers coming on Aug 18th and they had to be in for the furniture. I called the rep the day before the flooring was to be installed. He said it was a go. Three hours later, the owner, Jason called me and said he had bad news. The flooring had not even been shipped and was not sure of the exact date as to when it would be in. I told him the Moving Company would have to hold the main floor furniture and sent an email 4 days prior to the move with a breakdown of the cost to the moving company. They paid the moving company in full for storing my furniture and turned around and charged me $592.00 out of my Visa that they did not feel they wanted to really pay the Moving company. We are currently having to dispute this charge with our Visa that they will give us back. Jason the owner has a very foul mouth and said I had better pay the GD bill. He was horrible. DO NOT USE THIS COMPANY! CHECK OUT THE BBB! They have 27 complaints against them. WHY, would you even suggest using this company? CHECK THEM OUT!

I would not recommend this Company as they have made a mess out of my floors and want to charge me more money to fix the issues.

Great work. Communication could be better. They had to cancel the appointment to start the work after all of our furniture was moved out of our bedrooms and we had moved to a hotel and booked our dogs into a kennel. So we had to stay away for two extra days. Read the fine print in the contract!

Honest, hard-working people! Did not like the fact that I had to pay for the job before completion. The good news is that it turned out great!

Everything was good except for one issue. They did not want to put a closet door back on.

They did a great job for me

They are very personal and the installers did a fantastic job and are very professional. Their price is the best among the other buds. We are very pleased with this company.

This company is the worst regarding communications and job completion. The project was to take 2-3 days to complete. Job started on July 20 and as of today, September 27 the job is not complete. I have been stonewall for over 2 months.

If You Need Work Right Away Do not Expect This Company To Do It. It Took 2 Month To Get Bathroom And Laundry Room Done. I Was Billed But The Work Never Started. Finally Today Sept 24th 2020 They Finally Finished It. I Will Not Recommend This Company. Amy Is a Waste Of Time To Talk To. And Paul The Owner Is A Waste Of Time. They Need Better Customer Service In There Project Managers. This Company Is The Worst. Tile Is What I Had Installed.

Did very nice work

They came promptly for the estimate. The estimator was professional and the price was good. He worked with my schedule and did everything he could to get me scheduled quickly. I don't know the quality of the work yet as it has not been done yet so I'll post another review when the work is finished.

Quality of work done on the stairs looks awful. Up to a quarter inch gap between the stairs and wall and tried filling out in with caulk - which has pulled away in some areas. Had to have a manager come look at how much the installer cut off the steps - would not pass city inspection, so they had to add back onto them. Installer showed up at random times throughout the day and sometimes didn't show up some days without calling to inform us. Not enough material ordered which caused install to be over a month long. For the price, not the quality of install from a "professional".

Set up appt to have my vinyl flooring installed. Arrival time between 9:30-11:30. Paid half down, other half on completion. No one showed up at scheduled day. Couldn't get anyone to return my calls. Had to drive to the office, on the way there, the balance was taken from my checking account, with no services done.. When I finally got to talk to the project manager, she was shocked that no one was there . And assured me someone would be there the next day..Very unprofessional. Inconvenient. Floors finally installed and looked nice.. Would not refer them.

The experience was very professional: from the initial quote until the completion. This is a project we have wanted to do for several years and Utah Flooring made it affordable and enjoyable!

They showed up on time and did a great job installing new carpet on our stairs and home theater seating platforms.

I was very impressed with the salesman, they were professional, good at responding to emails, then when it came time to do the job no on showed up, they stopped responded, I rescheduled twice and they never showed, and were very unprofessional, I would never recommend them.UPDATE 09/10/2020: Full refund was given

I would not recommend this company. I hired them to install my granite countertops in my kitchen and to get done was a nightmare. No return calls have to write to the owner/president to get anyone to answer my calls. I should have just gone with someone else but had finally convinced my husband to get the countertops and did not want to stop, should have gone elsewhere. Now one slab has loss all shine in less than a year. Can not get anyone to return phone calls. BIG MISTAKE TO GO WITH THIS COMPANY! GO ELSEWHERE MANY OTHER COMPANIES THAT CARE! Teresa Garrison.

Although they were not able to repair the old floor, they did provide a full refund.