Utah Flooring & Design

Honest, hard-working people! Did not like the fact that I had to pay for the job before completion. The good news is that it turned out great!

Everything was good except for one issue. They did not want to put a closet door back on.

They did a great job for me

They are very personal and the installers did a fantastic job and are very professional. Their price is the best among the other buds. We are very pleased with this company.

This company is the worst regarding communications and job completion. The project was to take 2-3 days to complete. Job started on July 20 and as of today, September 27 the job is not complete. I have been stonewall for over 2 months.

If You Need Work Right Away Do not Expect This Company To Do It. It Took 2 Month To Get Bathroom And Laundry Room Done. I Was Billed But The Work Never Started. Finally Today Sept 24th 2020 They Finally Finished It. I Will Not Recommend This Company. Amy Is a Waste Of Time To Talk To. And Paul The Owner Is A Waste Of Time. They Need Better Customer Service In There Project Managers. This Company Is The Worst. Tile Is What I Had Installed.

Did very nice work

They came promptly for the estimate. The estimator was professional and the price was good. He worked with my schedule and did everything he could to get me scheduled quickly. I don't know the quality of the work yet as it has not been done yet so I'll post another review when the work is finished.

Quality of work done on the stairs looks awful. Up to a quarter inch gap between the stairs and wall and tried filling out in with caulk - which has pulled away in some areas. Had to have a manager come look at how much the installer cut off the steps - would not pass city inspection, so they had to add back onto them. Installer showed up at random times throughout the day and sometimes didn't show up some days without calling to inform us. Not enough material ordered which caused install to be over a month long. For the price, not the quality of install from a "professional".

Set up appt to have my vinyl flooring installed. Arrival time between 9:30-11:30. Paid half down, other half on completion. No one showed up at scheduled day. Couldn't get anyone to return my calls. Had to drive to the office, on the way there, the balance was taken from my checking account, with no services done.. When I finally got to talk to the project manager, she was shocked that no one was there . And assured me someone would be there the next day..Very unprofessional. Inconvenient. Floors finally installed and looked nice.. Would not refer them.

The experience was very professional: from the initial quote until the completion. This is a project we have wanted to do for several years and Utah Flooring made it affordable and enjoyable!

They showed up on time and did a great job installing new carpet on our stairs and home theater seating platforms.

I was very impressed with the salesman, they were professional, good at responding to emails, then when it came time to do the job no on showed up, they stopped responded, I rescheduled twice and they never showed, and were very unprofessional, I would never recommend them.UPDATE 09/10/2020: Full refund was given

I would not recommend this company. I hired them to install my granite countertops in my kitchen and to get done was a nightmare. No return calls have to write to the owner/president to get anyone to answer my calls. I should have just gone with someone else but had finally convinced my husband to get the countertops and did not want to stop, should have gone elsewhere. Now one slab has loss all shine in less than a year. Can not get anyone to return phone calls. BIG MISTAKE TO GO WITH THIS COMPANY! GO ELSEWHERE MANY OTHER COMPANIES THAT CARE! Teresa Garrison.

Although they were not able to repair the old floor, they did provide a full refund.

This is a great company. They installed my awesome flooring. thanks

Fast and efficient professional.

Would have given 5 stars but it was difficult to get hold of them a few times. That may have been due to the pandemic.

Outstanding work carpet and hardwood looks amazing. Prompt service. One of Utah's best...

The workers were friendly and were fast with their work. They did a very professional job very quickly and I was very happy on how well the carpet was pulled and laid. I would recommend them to anyone who needed carpet installed. Great job!

Ryan Oler was the sales man and was professional and did a great job. Achilles was the tile installer and was professional and amazing for what he did.

I hired the company after being sold and promised a floor and baseboards of better quality than I had. While the product quality met expectations, installation was a problem. First, the salesman disappeared and could not be reached once the company was paid. Warning to prospective customers, once money is paid customer service suffers. The Salesman handed the project over to my project manager Amy. Amy went on an extended vacation leaving the project in pieces. I begrudge no one a vacation, but ensure your customers and their projects are taken care of before you go. There was no replacement project manager. Vinyl install and demo were crazy. The vinyl installer showed up without tools. The Demo team damaged two walls and my bullnose corners were damaged and required repairs. I had to do the repairs because they couldnâ t. The laminate went in ok, but stairs werenâ t caulked in properly. I was told by several Utah Floor and Design technicians that the customer was supposed to caulk in the wood. My contract said I paid for finish installation of baseboards and trim. Friends that had had floors done were shocked that the wood wasnâ t caulked. Utah Floors and Design did not do caulk the floor, stairs, baseboards or trim. With no project manager or salesman to reach out to, Iâ m stuck finishing this project tomorrow. The baseboard carpentry was badly accomplished. I had to contact the company and complain. They sent a manager over who walked the house, shaking his head and asked who the carpenter was. He finished most of the work and fixed mistakes. In the end, however, the job is a â Câ at best. The caulk free baseboards and stairs look unfinished and amateur. The floor is quite nice, but there are areas I will need to correct, even though I believe they were part of the contract. The kitchen counters have a 1/4 inch gap between the floor and the cabinets, no 1/4 round was purchased or installed. The demolition was a â Câ , damage to the walls and corners. The vinyl installation was a â B+â they eventually got it done well. The laminate installation was an â A-â stairs could have been better. The baseboard carpenter was a â Dâ . Had to be fixed by manager. Finish, caulking and 1/4 round, â Fâ . Not done. Lastly, communication with customer, F-. This appears to be a corporate issue. There appears to be plenty of flooring projects right now. If you hire this company, you will be on your own. Good luck

Slow to complete the job, the installation took 10 days then a full month to get them back to fix all the problems with the installation not being properly installed. Once they sent out their product manager to clean it up it looks great., Do your homework on the product you select and make sure they have a qualified installation crew. The original installer was a very nice person and went out of his way to help but apparently he did not now this specific product and it took him coming back twice and then the product manager to clean up the job. I will give them this they did finally get it right, it just was a pain to camp in our house for a full month. We are crossing our fingers it all stays together and we don t have any water damages in the future.

Work was not done as scheduled. A no show on day 1. Installers were pulled off my job to complete other jobs. Project managers were difficult to contact, and dishonest. The actual installation of my hardwood floor by Corey was very good.

Poor quality of work!