Geek Squad - Best Buy

Jan 2021 A Geek Squad Salesman sold me a Frankenstein-ed Non-Existent version of BestBuys Membership program & Apple iPhone Insurance. By lying to us about what it covered. 1st lie) telling us the $214 would cover almost 1/2 the cost of replacing the broken glass on my iPhone (2nd lie-he quoted $173 & said the membership would cover $73 of the replacement cost but later I found out the replacement cost is more like $300 so 3rd lie) he told me I could take BestBuy Geek Squad classes to learn how to use my Windows Pro7 computer we’d bought @Costco which I later learned obviously doesn’t qualify as a BestBuy item covered under their membership allowing me to take computer those classes at BestBuy. I learned that nothing the sales person told me about the membership was even true! I had come in for the Apple appt to fix my iPhone 2 weeks after buying the membership but that same salesperson greeted me telling the other salesmen “She’s my customer.” Basically to protect his lies. He then told us the Apple server was down that day so my phone wouldn’t be fixed till another time. He successfully avoided my telling anyone about the bogus membership he’d sold me because he wanted the nice commission check. I don’t believe it was more than &20 but if he sold enough bogus memberships that’d be a nice boost to his paycheck. At any rate recovering from Cancer & dealing with the constant pain of Fibromyalgia I was unable to get back into BestBuy again till May. Which was when I finally learned the membership I’d purchased had virtually no use to us for anything whatsoever!!!! I immediately called the BestBuy main office for Geek Squad to try to get my money back only to have them basically tell me even though the salesperson was absolutely in the wrong for what he did that it was unclear as to if I would receive a full refund because of my not knowing about the rouse till May. I canceled the membership as soon as I realized what had taken place but the decided to only give me a $120 refund. Which infuriates me because I’m still out $95 & I’ve received absolutely nothing in return. On top of all of this I just received an email from a Geek Squad manager named Victoria Rosas telling me she’s going to charge my bank acct $400 for what she claims as my enjoyment of 12 months of Geek Squad services! This statement is a totally bogus accusation as I’ve only 1st stepped foot in BestBuy with my husband this last Jan to buy an iWatch & obviously the horrible Bogus BestBuy Membership that I could never use for anything. I don’t appreciate being bullied or threatened & I plan on contacting Victoria’s supervisor. I’m fairly certain there’s going to be some changes made in how BestBuy sells those memberships in the future if not mow I plan on making sure something changes soon. People should be able to trust the salespeople working in the stores we shop in. If National Chain Stores can’t keep their sales people in-line then how can we trust that store to be a store we want to ever buy from again?