This is our 2nd time experiencing CITYWIDE. The first time we used them was in october of 2012 for a refi. We didn't close on that refi, which was suppose to be pretty cut and dry, until January 31 2013. That process was WAY to long and our loan officer had every excuse in the book. This time around, we are selling our home. WE went with a different lender and our loan was done in 3 weeks. Our buyers of our old home however went with the same exact loan officer, Bruce Warburton with CITYWIDE, as we used back to refi AND WE STILL HAVEN'T CLOSED ON OUR OLD HOME!!! Our original close date was July 15th ( that date was also set by our buyers ) and we have had to sign 4 extensions now. Please take this as a warning NOT to use Bruce Warburton at CITYWIDE. I have written emails to his manager, with no response and also to the CEO of the company, who responded but didn't tell me much as I was not the borrower this time around.
Description of Work: We were the sellers of the home. The buyers of our home used CITYWIDE.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0
Jamie L.
12/2012
3.0
mortgage broker
 + -1 more
It did take a little longer than expected but I suppose that refinancing always does but this seemed to be a little bit excessive... Would I use them again?? I am not sure yet. This has been the first time we have refinanced and I don't really want to do it again because it has been such a headache.
Description of Work: We were referred to Bruce Warburton by a friend that was using him for a new home purchase. She had nothing but good things to say about him so I called. Our credit wasn't the greatest so I didn't get my hopes to high. Bruce said he could totally take care of us and we would be closed by Christmas. Well, things happened and processors quit or were fired and so closing got pushed back. Being in limbo isn't the best feeling. Bruce has always been good at getting back to me, but as far as getting things closed in a prompt time frame, that is another story. I know that some of the things were out of his control but it was getting to be more of a headache.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
1.0
Sarina K.
06/2012
5.0
mortgage broker
 + -1 more
Excellent. Went the extra mile in every aspect of the mortgage process.
Description of Work: Did a fantastic job with our mortgage with a bank owned home and in a short time frame,
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FAQ
CITYWIDE HOME LOANS is currently rated 3 overall out of 5.
No, CITYWIDE HOME LOANS does not offer free project estimates.
No, CITYWIDE HOME LOANS does not offer eco-friendly accreditations.
No, CITYWIDE HOME LOANS does not offer a senior discount.
No, CITYWIDE HOME LOANS does not offer emergency services.
No, CITYWIDE HOME LOANS does not offer warranties.