Response from Air Duct Cleaners Inc
Upon arrival at the rental the technician called the owner and told him we were there to begin the cleaning. The owner was not able to be there so the tenant let us in. After getting the equipment set up to do the cleaning is was discovered the the dryer vent was not attached. Technician call the owner to inform him of the problem. We offered to see if we could reattach the vent which the owner agreed to. We then went into the basement area where the dryer is located and all of the vent was behind sheetrock so in order to find the problem the owner gave us permission to cut a hole to see if we could find the dryer vent. After further inspection the technician determined that in order to reattach the vent there would have to be a considerable amount of sheetrock cut out in order to have access to reattach the vent. We informed the owner that sheetrock work is not something we do and recommended that he call someone to do that. We are sorry that we were not able to preformt the service and we would be more than willing to come back and clean the dyer vent if it has been reattached.