HOME DEPOT

The installation of the products went well! The windows are lovely and the company that did the installation (Home Depot contracts installation with other local companies) did a great job. They cleaned up the area and made sure that I was pleased with the finished product. The problem came with the billing for the project. I opted to take advantage of their 24-month interest free financing options by opening a Home Depot credit card through Citibank. However, they billed the job incorrectly. Part of the project was billed under a 6-month interest free financing option and the other (a smaller $$ amount, I might add) was billed under a 12-month interest free option. I attempted to correct this several times with the sales person I originally worked with and by speaking with the project manager for my window installation project. The sales person assured me, several times that he would correct the billing issue, but he did not. 6 months passed and I wasn't going to leave the balance with that card (at 22% interest) when I have other credit accounts (at 6% interest and lower) that I could transfer the balance to. The only reason I open the Home Depot card was because of the 24-month interest free offer. I didn't get what we agreed to though so I ended up transferring the balance. I was charged $500+ for interest, before I transferred the balance. The project manager said I could take my statement and the email thread I had with the sales person *who stopped responding to me after the interst charges started, by the way) down to the Home Depot store and try to speak with the manager about it, but I don't really have time to try to hunt down the store manager to explain why they owe me money when I have a full-time job. I will never use Home Depot for a project like this again.

There were some hiccups along the way with the product. There was some confusion with the ordering process, which resulted in a longer project time. The project manager was very apologetic and accommodating in ensuring that the job would be completed properly.

I like their pricing and they can send someone out in a short notice.

Our carpet was on backorder, but the company kept us posted. Once it was in, they installed it quickly. There are no visible seams and the installers were friendly. I would use them again and recommend them to my friends and family.

The actual manufacturer of the door went bankrupt, so the door quality isn't as good as it should be. They also installed way too much caulking at the bottom of the door. It does not look very good.

I thought that home depot did a wonderful job on my kitchen floor and my countertops. The installer did a fine job on everything. He was a very polite young man. He was on time. He also made me very happy with the price. It was perfect.

I would recommend the Home Depot to family and friends. I was very satisfied with the work that they did for us on the hot water heater. We had no problems with them at all. They did a great job.

It was an A rating. They did a great job.

I felt that the servicemen that came to my house were very adequate. Home Depot came the day after I called them. They were very fast at getting everything cleaned up and doing the work neatly. My dishwasher is working just fine.