Response from Beeline Pest Control
We looked up the history on this house because it was such a strange review. Normally people are very surprised at how well our wasp treatment works. It turns out that this service was provided in April. We actually went out to the house to treat for spiders. [member name removed] had a coupon for a free wasp treatment with any other pest control treatment. She decided to use that coupon on that visit. In April, wasps in Utah haven't really gotten started for the year. Our real wasp season doesn't get started until early June and then gets worse on into August, then the wasps are really active until about Halloween. After Halloween the wasps start to die down and are mostly gone when the snow starts sticking on the ground. I can understand why she wasn't very impressed with our wasp treatment, since the wasp season hadn't started yet she would have not likely seen any reduction in wasps. That early in the year there are a few stray wasps flying around, but there are rarely any nests built on the houses yet. We normally guarantee any nests that we treat, so if for any reason a nest doesn't completely die off after the service, we will come back for free and take care of it. Since it has now been nearly 4 months since we treated her house and since it is now in the height of the local wasp season, she undoubtedly would have significantly more wasps than she had when we were there originally... before the wasp season. Knowing that, she should now have a better understanding of the wasps, of our guarantee, and of why the free wasp treatment that she originally received didn't seem to produce amazing results. However, we still want to make sure that she has the opportunity to see how well a wasp treatment should work during the normal wasp season. I have authorized our office to schedule a free wasp treatment any time between now and September 20th. Normally, our customers are very impressed with our work and they end up being customers for life. We also enjoy receiving a ton of referrals for friends and family members of our customers which has helped us remain Utah's favorite pest control company for many years. I am confident that [member name removed] will be very happy with a wasp treatment during the wasp season. Also, we always have a ladder available, (although we rarely need them because our power sprayers will reach about 25 feet in the air) so we would be happy to bring a ladder to this house if she would like us to. In April, we don't use ladders at all. Thank you for the opportunity to get this straightened out. Have [member name removed] call us if she would like to take us up on this offer.