Gunthers Comfort Air

I called Gunthers because they are one of the few HVAC companies that are approved to work on the proprietary equipment made by Carrier, plus the house is in American Fork, same town where Gunther's is based. They sent a tech out who in just 25 minutes analyzed my "no heat" problem and the necessary fix, good so far. He left to go pick up a part, the Gas Valve. He returned in just under 2 1/2 hours, as he had to drive to SLC for the valve. He went right to work and installed the gas valve in about 35 minutes . Great the furnace is now working. However, when I received the bill I was shocked! $985.96!! I have been a general contractor since 1973 and a property manager since 1985. I have had thousands of new HVAC systems installed, I have had repair work done on hundreds of furnaces over the past 36 years. I know alittle about this type of equipment and this type of work. I was absolutely stunned by Gunther's bill. I figured 3 1/2 hours of labor and a gas valve might run $550 to $600, but $1,000, no way!! When I called and talked to the service manager, Nathan Silvey, he said there was nothing he could do, no adjustment. So Beware, Silvey said they don't do service work by the hour, rather, they look in a book and charge a flat rate for certain types of work based on the book rate. They charged $43.75 to clean the flame sensor, no parts involved, just 15 to 20 minutes of labor. They charged $99 to just show up on site, no credit given toward the service work, then $843.21, the " book rate", to replace the gas valve. Actual time on site for their tech was exactly one hour. Travel to and from Salt Lake to pick up the part was about 2 hours and 25 minutes. I would have driven and picked up the part if they gave me that option. I was told the billing rate for their tech is $125 per hour. Wow, that is an expensive pick up and delivery service. Beware folks, ask a lot of questions before you have these folks come out and work on your equipment. I only called them because my regular HVAC repair guy couldn't get to me for several days and he said Gunthers was the only other local company he knew of that could get parts for Carrier equipment. Believe me, I will be more careful in the future... and no more Carrier equipment will go into any of my rentals. Their proprietary parts give little competition, as only Carrier approved companies can get their parts, so they can just charge whatever they want! Competition keeps the prices reasonable. Don't use Carrier equipment! Let me reiterate, workmanship was fine, the tech, Sergii, was a nice guy and went right to work, no beating around the bush with him. However, the price for what was done was way out of line. In addition, the failure of the service manager to attempt any reconciliation, cost reduction, or to compromise with me in any way, well, thus the low rating. Good luck folks! Know what you are getting into if you intend to have Gunther's work on your equipment.

I enjoyed working with the team at Gunthers. My first contact was with Jamie. He did an excellent job of explaining how things worked, and advised on a great plan for improving the heating and cooling in our home. The installers were professional and friendly. They did the air conditioning install on one day (including electrical work), and the additional duct work on a subsequent day. The hardest part of the whole job was deciding to finally let go of the swamp cooler. The changes have been excellent, and both the system efficiency and comfort of our home had notable improvements.

They detected a leak in my coils and ended up putting new freon in my unit due. They arrived on time and were very helpful. I would recommend them to others.

They did the job and got it completed in less than an hour, the worker was fine.

Yes, they were punctual. It took about forty five minutes to complete the work. There was only one person who came out to do the work.

They did such a good job. They were fast. I only use them cause they are so good. They are experts. They are a long standing company. They retain their people. They have quality people that work with them. They provide honest service for honest work.

Very dependable. Excellent service. They know what they are doing. The same people work for them for years. They are on top of things. Something I liked is that they gave me choices.

They came on time and were very professional. They took the time to explain the noise and that it was fine. And what to look for if there was a problem. We were just concerned after a different company did a tune up on our AC. Wont use the other company again. Nice and polite, but not knowledgeable. We are very comfortable with Gunthers.

Rapid response, reasonable rates, courteous. Was able to diagnose and restore heating to our home in a timely manner. . His services were very much appreciated.

They are true to their word. They stand behind everything that they say.

Very friendly, punctual, cost effective

They did a great job. I'd recommend them to everybody. They came out when they said they would, they diagnosed it accurately, they gave me a good price and they had all the parts on their truck. So even though there were a number of parts involved, so many of these people have to come back a day or two later to order in the parts, Gunthers had everything right there. So a couple of hours after diagnosing the problem, they had it fixed. He was so sophisticated, they could have told me it was a lot worse, if they were dishonest but I trusted them and when I went to Angie's List, it had such good recommendations. They were also very local. The only thing I did not like is that essentially, they could not come out on the weekend without charging a certainly high surcharge. I had to wait from Saturday to Monday. The price wasn't cheap but they are of good value. They said they'd come out on Monday and they came.

These are 16x25x4 filters which are almost impossible to find elsewhere and Gunther's charges about half the price as anywhere else. 4 inch thick filters do a better job of filtering the air, improving the performance of the furnace. Thanks to Gunther's for setting it up for 4-inch filters and also for not gouging on the price.

The technician (I think his name was John?) was very friendly and easy to talk to. He gave me detailed followup info about each furnace. What I liked best was the education he gave me. I idon't know much about furnaces, but now because of everything he taught me, I feel like I am now conversant in "HVAC" language. The furnaces are in a dirt crawlspace under an old house, and he was not scared of it like I am! It's dark and has spiders. haha. Gunthers also has a program in which you can prepay for a tune up for next fall too (or summer a/c), and get a lower cost for both now and later. They'll call me in next fall, so I won't have to call them. All in all, they were professional and will use again.

We received a proposal for an AC install. Very professional. I felt like I was receiving an education in what an air conditioning unit is and what we needed to look for. I really appreciated that I didn't feel like I was being "sold to," just that I was given good counsel on how to get the AC unit installed correctly. Prices quoted were higher than others we received. We probably won't go with them because we just can't pay that much up front, but if I did have the money, I would feel better having my AC installed by Gunthers of American Fork.

Unfortunately, I am writing this several weeks late, but my memory is... Labor was quite expensive after I subtracted the part costs; much higher than I expected. He wanted to clean the grill but that would have been another $100+. I do not believe he took advantage or did anything wrong, it was just surprising to see labor costs so high. I can't remember exactly, but I think labor came out to about $100 / hr. I have had many AC contractors show up over the years and this was the most expensive, but I believe they did a good job.

He was fabulous and it was fantastic. He fixed it in record time. He knew exactly what he was doing. He communicated with my husband about what the other contractor did wrong. We will definitely use him from now on.

Long story short, I wanted to optimize my HVAC system. Not really sure how to do this, I talked to 4 or 5 different companies - most of which suggested that I install a new HVAC compressor. When Gunthers came out, they (Dwight) looked over my system, measured airflow and showed me why I wasn't getting the efficiency out of my existing system - key word being system. I learned a lot about airflow and heating/cooling in my house and Dwight pointed out that my blower unit was capable of handling more air than it was getting thorough the air intake lines (30% more). So by providing additional air to my blower, I could cool more air and more quickly circulate air in my home. Also, by increasing the efficiency of airflow in my main lines (plenum) I didn't lose as much pressure as the air was blown to the vents farthest from my blower unit. I feel like I was able to solve a critical problem and not just applying a band-aid solution. My house is able to circulate air quicker now and my energy bills have gone down. I'll definitely be calling Gunthers again when it's time to upgrade my compressor unit! Thanks for the time to teach me Dwight and for helping us!

All in all it went very well, they were professional on each of the visits and did good work.

Furnace was short-cycling. Repairman did a cleaning, repaired/replaced damage parts, and tested furnace for correct operation.

Jamie very clearly explained all of my options and answered all of my questions (I had a lot). He was also very thorough when he measured my hour. I never felt pressured to make a fast decision, and that is a large part of why I chose them. The installers worked with me to figure out the best reconfiguration of the furnaces and were very creative. It took two days to finish the job, but they worked long hours to keep it from going to a third day. They took care of the building permit and came back promptly when one of the pipe joints came loose. Although this was a fairly stressful experience, Gunther's is the best group of tradesmen I've worked with so far.

Guther's tech came out at 7 a.m. on October 17 and checked out our furnace. He did a complete inspection, including CO2, cracks in coils, etc. He found no sign that the furnace needed repair or that we needed a new furnace. Guntehr's service was great and saved us $4,000-6000. It is interesting to note that the Any Hour Tech gave my husband the bad news and conveniently said that he had, what I supporse to be, his sales manager "in the area". The sales manager came in and agreed with the tech that we needed a new furnace and started writing options and a credit application for my husband to sign. Let this be a lesson to get a second opinion and Gunther's is it. Thanks Gunther's!

I have done business with Gunther's many times over the past 20+ years and it is a pleasure every time. They are honest and always explain your options and only do the repair that is needed and don't try to up the price with unnecessary repairs. I have had them install a new home furnace and have them inspect and service heating and air conditioning every couple of years. They are the best! Nate was the last tech to service my air conditioning and he was very professional in explaining all options and doing the repair. Highly recommend.

Gunthers gave us four options after our old A/C died. They took great interest in find out why the old unit failed. They reviewed our ducting system and made a couple of recommendations free of charge and NO PUSH to sell any product. They did find the problem. They were extremely professional when replacing the old unit. They were eager to insure our new unit performs to our expectations. The post installation has been nothing but a joy to know we finally found a good A/C Heating company. Due to the job performed and their way of doing business I will have them next replace our furnace. I am so glad we found this company.

I called and scheduled a appointment for today Wednesday between 2-4 p.m. Gunthers called and told me they had a truck break down and asked to re-schedule for the next day. I told them I could not I took off work to be here today and I can't take off tomorrow. So at 3:22pm they called and told me a tech would be here in 20-30 min After a hour I called back at 4:22pm and they told me that the tech had to clean up his job site and should be at my place any min. Now its 5:23pm the office is closed and still no tech! I'll write another review if he shows up today about how the repair was but so far the is the worst service I have ever had from a repair company. (At 5:32pm I called the emergency tech and told him to cancel it because it was still a no show with no call to me letting me know anything)