YEAR ROUND POOL & SPA INC

This company is more hassle than help. Our pool is now green. They were authorized to clean the filter, but the pool is still green. They did not contact us about the filter, we had to call and ask what's going on with the pool. They were asked to call before coming, so we could make sure the dogs were put up, but they frequently failed to do so. They said they would leave a ticket to show they had been there, but we've never gotten a ticket, so I guess they've not been there. They are nice on the phone, but that doesn't make up for the low quality of service.

I originally found this company here on Angies List. While there prices are great and they are very friendly people, they don’t run their business well at all. I hired them to clean my mother in laws’ pool and do pool repairs for the past two years. I don’t even know where to begin the problems I’ve had so I’ll try to be brief. The pool has turned green three times. Once so green it was dark green and took weeks to get it back to normal. They continually lost keys to the back gate (5 of them). Of the 50 or so times I called them they have returned my calls maybe 3 times. I’m not exaggerating. I would be charged for weeks of service that didn’t happen. Worse of all, they let the pool freeze up last winter that caused over $3000 worth of damage. Of course, they claimed it wasn’t their fault due to equipment failure which may be true but if they had been reliable and cleaned the pool every week like they were supposed to they may have identified the problem before it froze up hard. Additionally, it took them over 6 months to correct all the damage with repeated unreturned phone calls. It’s been a nightmare. I finally fired them yesterday. I know, I know, why did I wait so long? I should note in fairness that after I pointed out the weeks (that I had to keep track of) that they didn’t show up they did credit my account for those weeks. Additionally, as I mentioned, their prices are great and they probably saved me $500 on the freeze damage (which they quite possibly could have prevented in the first place).

Pool was replastered as part of contract to purchase the house. Plaster itself looked good for the first week. After that it became obviously discolored in areas near the drain. They even indicated that didn't look right. After many calls, and two months with no return phone calls, they showed up one day, unscheduled, drained the pool and acid washed. Good thing I came in from out of town that day or my water hose would have been running as they had no intention of returning to shut it off after refilling it. The Acid wash did not help. Ended up having another company come ($425) and treat the spots. Now they look better, but still there. They also plastered over the grooves of one of the return jets so now it doesn't fit. They just left the jet sitting there on the deck. I'm going to end up having this work re done in a year or two because it just doesnt look like it should but some one else will do it.

They saved us a lot of money and I can?t say enough good things about them. We spent $180 monthly and I think that their price is fantastic. We had a leak problem in our pool and the previous company charged us $450 to detect the leak and they had to outsource it to somebody else. This is a family run business and they don?t outsource to anybody. They are all really like people that run the business and it was a family member that came out. They first checked things out and it might be less and it turned out to be only $80. They took care of the problem right away and did not have to hire a sub-contractor and pay their fee to come out and look at it and I just love that. I love the fact that they are about a third less in their monthly fee than the previous company.

I ended up firing them. Overall, it was a very bad service. The communication was bad. They were non responsive. Everything seemed to go wrong. They were not professional at all.

I used them for weekly pool cleaning service for over 12 months. They had a couple of small repairs they completed on my equipment within that time frame and the bill would come out a little more than the estimate, nothing major, it usually consisted of additional parts. But with that experience I told their techs and called the office to let them know that from now on I would want to know exactly what work and the cost of such work so I could approve the work or get other estimates from other companies. The last time I used them for a pool repair they gave me an estimate that was approximately $225.00. This consisted of repairing a leak and cleaning my filter. They billed me approx. $665.00. Their explanation was that after looking closer at my equipment that I needed a new motor at approx $250.00 a new Jandy valve and other parts and time, etc. Understandably, I was upset. I asked them to reverse the charges and they refused. They said they would put the old parts back on but I would still have to pay for the labor. I didn't know how they would replace the old parts because they were torn up and left on the muddy ground covered in the filter junk they cleaned out of my filter and threw in my back yard. That's right, they didn't even carry the old filter gunk away or bag it up for that matter. They just threw it on the ground. They said they wanted me to see the amount of debris they got out of my filter. I paid the bill even though I had to hire a new company to repair what they messed up. The motor they replaced without my permission had a leak and the valve they put on showed high pressure. Go figure!

I have used Year Round Pool and Spa before with good results. So I did my initial research on Angie's list to see reports on Year Round. Rating looked good so I called them again. They came out and performed the services as expected based on past experience.

They never seemed to know what was happening. They would not know if the work had got done or not. It is a family run business, so they do not want to inform their family members that they messed up.

I thought that the guy that came out was extremely friendly. I have used him before and he is always able to answer my questions. The only thing I do not like and it isn't even a big deal is that he rarely shows up exactly on time. They still show up though. I just think that they have a bad scheduling problem. I still use them and like their service.

WORK SEEMS TO BE SATISFACTORY SO FAR...POOL PUMP IS WORKING AGAIN. SHOWED UP A DAY LATER THAN ANTICIPATED, BUT THIS WAS NOT MUCH OF AN ISSUE SINCE I DID NOT NEED TO BE HOME FOR THEM TO PERFORM WORK. HARD TO SAY IF THEIR PRICING WAS GOOD, AS THIS WORK WAS COVERED BY OUR HOME WARRANTY SERVICE AND WE ONLY PAID THE $65 DEDUCTIBLE.

I HAVE USED YEAR ROUND TO KEEP MY SWIMMING POOL CLEAN FOR FOUR YEARS. THEY HAVE A SCHEDULED DATE FOR THEIR SERVICE AND DO A VERY GOOD JOB. THEIR SERVICE PERSON IS VERY CONSCIENCE.

BRIAN WAS REALLY NICE AND VERY FRIENDLY. HE DID AN EXCELLENT REPAIR ON ALL EQUIPMENT PLUS TRAINED THE FOUR OF US ON HOW TO RUN THE POOL EQUIPMENT.