VIP Services

Would only recommend this company to people that I'd want to ruin their month or in this case a year. Just kidding, even I wouldn't do that to somebody. Way over estimated time frame due to their errors Quality/workmanship/craftsmanship - that of a beginner Over priced for what is provided Owner is unprofessional and does not take responsibility or ownership of his crew's mistakes Communication is terrible

Update: After reading Blakes reply to my email I wanted to inform customers that as of today 04/27/2023, I am waiting on cabinets missed by Blakes receiving and inspecting. Another of the biggest holds has been quality issues, cabinet colors, cancelled contracts, and questioning quality vs. price paid. Waiting on designers and answers to cost questions has stopped my renovation. However, because of the contracts signed all of the matters are our fault! BUYER BEWARE. I paid for the cabinets on 06/2022 and 10/31/2022. Cabinets were ordered 10/31/2023. I have been unable to finish my kitchen because the missing cabinets that were not shipped with my cabinet order on 01/15/2023, which has stopped our kitchen renovation for months. As of today, my floating shelves came in the wrong size because allowances were not given for the thickness of the side panels when cabinet sizes were decided. By contract this is my fault, and I must pay for replacements after spending $36,500.00 on cheap cabinets. I did not design cabinets, but I have to pay extra to correct mistakes. For example, the trash compartment came in broken, and the door is not strong enough to open heavy trash compartments that were empty and broke door on first opening, (a design flaw). I have not received the replacement cabinets yet. One top cabinet was not shipped but charged for. Floating shelves came yesterday but are too large and hang into my window. The configuration of cabinets was wrong and did not fit my kitchen and my refrigerator had to be moved and cabinets reconfigured. Secondly, I am so far away from the drawings I gave Blake of what I wanted my kitchen to look like. I wanted an open concept with a wall removed. The changes came from his designers and cabinet designers NOT ME. I waited three months to see his designers that were to be free but upon arrival I was told by the designers of their extra fees. We did try to add a 24x42 island and Blake wanted $3,850.00 plus countertops. By asking why the island was so expensive since the island was a simple, small, cheap 4 door cabinet has taken 4 months of delays, and still no answers about pricing! I received two different prices from people in VIP's office and the cabinet designer, we had questions about pricing. Third: Blake has been to my house ONE time since June of 2022 when he came to bid my job. Blake took my 30% down payment. Blake never returned to my house again. Blake did not take remeasurements of my kitchen before cabinets were ordered. Which is why we hired a contractor!!! Window and entry sizes were incorrect causing my cabinets to not fit correctly, which is also my fault because I signed the cabinet contract. Blake then canceled our contract (which was not signed by him) after the cheap but expensive cabinet purchase and delivery. Blake sent us a check for $795.08 (????) but left us with a nightmare mess to fix. We have been without our kitchen for months. We had to hire a new contractor to complete the work. We were very unhappy with the quality of the cabinets for the price we paid for our medium sized kitchen. As of today, 04/27/2023 Blake still refuses to help me get the missing cabinet pieces that I paid for 10/31/2022, and I need to finish my kitchen, which has now forced us to deal with the cabinet wholesaler and manufacturer directly. I will be on the internet most of the day sending photos and measurements to the wholesaler and manufacturer begging for help to finish my kitchen. Yesterday Blake sent me an email saying that he would show me the original cabinet invoice if I would not sue him and if I would remove all negative reviews and never post anymore. There have been questions about a sale that we have not received credit for and questionable up-charges not covered in contract. BUYER BEWARE his contract does not inform you of the contractor up-charges on materials you purchase through him or his suppliers. VIP Services profited and we are living the nightmare, paying more and still do not have our kitchen complete almost a year later. Our delays are not "changes" that have stopped our kitchen remodel but the lack of cabinets we paid for and had inventoried by VIP Services that we still have not received. We are still waiting on answers from the manufacturer or wholesaler or Blake regarding for the side panels and cabinet doors, those products have not been ordered yet, so who knows how long this process will last. Some of Blakes credentials in my opinion are questionable. VIP Services may state an A+ rating with the BBB, however, VIP Services is NOT accredited through the BBB Dallas. We have had less than a pleasant experience with VIP Services.

Everything went good. Milton who works for VIP Services was very prompt, courteous, finishing the job in the agreed time. Project included replacing one side of the garage doors 2' X 6" X 7' outside board that had rotted at bottom with a treated board. Milton then caulked around all outside garage doors and repainted. Result looks great! Kim also did a good job in scheduling the time and sending me the invoice for online payment.

It went well. I was very satisfied.

The service was excellent. I've been using this service provider for several years for various projects.

I have used them several times.

I have worked with them for 12 years, The owner is very prompt with everything from bids to scheduling, and the employees are wonderful.

Very well. Fabulous

I haven't use them yet. Just estimate

Blake was recommended by my partners' boss and provided a VERY reasonable quote (30% less than the lowest "big" renovation company bid). His work comes with a guarantee and a list of homeowner tips. From day one Blake and his team (Juan was our foreman and here every day and fantastic) were prompt, professional and above all neat and clean! They worked with us on the budget, materials and discussed options and costs. Blake was here at least 1-2 times a week to check on the job, and stayed in touch easily via phone and text. I can be a bit particular, and Blake and his team dealt with me with patience and understanding and never was a potential issue not addressed immediately. The original time estimate was 4-5 weeks but due to us adding some extras to the job, they were a bit behind schedule (out fault, not theirs). Nonetheless Blake knew I had family coming to town and went above and beyond to ensure our home was ready for guests and functional for the weekend! I have done many renovations in my lifetime, and this was by far the BEST experience I have ever had with a contractor! I would highly recommend V.I.P Services (and already have to several friends) to anyone looking for a professional who truly understand quality work and customer service!

Overall the project went OK, However, there were a number of mistakes and a lack of communication that led to much frustration. Blake was very punctual and informative on his first visit. We took several weeks to choose a contractor and asked Blake numerous questions. The estimated time for the project was 3-4 weeks (it took 8-9 weeks). We settled on a start date after we chose our tile and granite then asked for a follow-up visit to go over everything prior to starting. Blake said that he would order our tile to get us a discount (50% payment up front on the tile). Blake seemed very knowledgeable leading up to the start of the project. His quote was detailed and we went over it on the day the project started. The crew he had on day one was very good. Chris and Eddie were definitely very experienced and Chris was in charge of the crew. These are some of the things that led to our frustration: Lack of communication and organization - We were managing the project not Blake Forgot to order tile - delayed installation of back splash While Kitchen and hall bath were incomplete, wanted to start master bath - we did not allow as we wanted something complete. Blake interpreted this as we wanted the kitchen and hall bath complete before starting the master bath. Blake notified us at 9 pm the night he finished the hall bath that we would not have anyone here for 1.5 weeks while he went to work on another project. (Kitchen still not complete at that time) No Plumber used in Kitchen or hall bath - this led to kitchen drain leaking and having to be fixed 3 times. The faucet nearly being installed incorrectly in the kitchen. The Hot/Cold water is reversed in the hall bath. The wrong finish drain used in hall bath. (Installation price of hall bath faucet reduced from bill and drain replaced with correct finish) The stain on several cabinets was not uniform - this led to a heated discussion on the walk through. It took threatening to reduce payment for the kitchen if he did not want to fix the cabinets for him to have someone correct them. Paint on kitchen ceiling where light box was is not close to matching - was told that paint might not match, but would get as close as possible and would paint the room if it was not close so it didn't look like a painted patch. At the end of the project this was not discussed because Blake was very argumentative over the finish of the kitchen cabinets. Screen in door torn when taking out debris - fixed Failed to use PRISM Grout as quoted in hall bath and on the kitchen back splash - Initial argument was that the grout did not come in the colors chosen. I provided a link from the manufacturer that proved they did come in the colors chosen. Blake offered to seal which raised a question on how his quote had stated that the PRISM Grout never needed sealing. After a discussion with the Grout Manufacturer, I found this statement to be false and got a recommendation for grout sealer from the manufacturer. I sent an email to Blake stating that he could resolve this issue by sealing the grout on the kitchen back splash, hall bath, and master bath at no charge. Blake agreed to this then when he arrived to do the walk through, he did not remember agreeing to seal the master bath, but did agree to do it. Blake also quotes the use of siliconized grout caulk in the corners of the showers, or back splash. This was done in the kitchen and hall bath. However, the master bath this was not done. To correct, he put the siiconized grout caulk over the existing grout. There are numerous things that you can find as to whether it should be done this way or not, but I found more that said it should be one or the other, not both. There was a constant shuffling of personnel. This led to inconsistency in the quality of work being done (i.e. 3-4 different people staining the kitchen cabinets led to a drastic difference in the finish). A crew would show up to work on something, but had minimal direction. With the constant shuffling of people and minimal direction, I felt as though I was managing this project on a daily basis - something I thought I was paying Blake to do. Although the job was quoted as 3-4 weeks, we planned for 4-5. This project turned into 8 weeks when you include the 1.5 weeks that we had no one here working. This led to a lot of lost work time for my spouse and frustrating times with my job, even though I was able to work from home (a freedom not normally given for this length of time). Blake has a good group of guys, but I got the feeling that their hands were tied when it came to issues to be fixed. It appeared that they did not have the power to resolve issues although they seemed willing to. I came to this conclusion by noticing that things we would bring up would not be addressed until Blake came by the house to check on the project. 6/30/15 Blake and I talked at length today and came to a reasonable solution. The bill has been paid. As we talked, it became apparent that the majority of the concerns boiled down to miscommunication, or lack of understanding on both parties. If I were to choose VIP Services again, I think there would be better communication on both sides.

Blake and his crew were very professional, proficient, courteous, and clean! We used them for a 4-5-week major remodeling project in which we had several changes along the way. They allowed us to be involved in the decisions, and participate to whatever extent we wanted, but made good choices when left to their own decisions. We are highly satisfied with the quality of the all-new flooring, interior painting, cabinet work, lighting systems, and, of course, the kitchen reconfigurations - including new appliances, backsplash, and the wonderful granite countertops. We would highly recommend VIP Services for your project, large or small.

I would not use them in the future.

Very professional and excellent work. I had got estimates from multiple contractors, and Blake was nice enough to sit with me and explain in detail his proposal and costing. Scheduling was easy - he had estimated two weeks after signing the contract, and it actually turned out to be a couple days earlier. The work took three days, and I had no complains with the quality of work, or the way it was done. The contractors who did the actual work were very courteous, and adjusted to my schedule. Overall, excellent work. I would definitely use him again

We were very pleased with VIP Services. They did a tub to shower conversion and tiled the bathroom floor. For the shower, they put in a solid shower pan and then tiled the walls from floor to ceiling. The tile work is beautiful. They also painted two bathrooms in our home. They came and went in a timely manner, worked quietly, cleaned up after themselves, and did high quality work. They communicated with me regularly to keep me updated on how the project was moving along. I would definitely recommend VIP Services and I wouldn't hesitate to call them again.

It went great. They did a good job.

They put up some fans for us and did some interior painting. They painted 2 bedrooms and 2 accent walls in our living room. They also installed 5 fans for us too. They were great and did a good job. They showed up on time. It took them 1 day for the fans and 1 day for the painting. Their price was reasonable for what we were asking for and their quality of their work was excellent.

I am not too happy with them. It is not partly their fault, but they could have prevented it. They re-stained my cabinets. The color was my choice, but the color that came out different on our cabinets than we thought. They did a good job, but they painted all the cabinets before showing us. I wished they would have painted one and then asked us what we liked about it, before doing all of them. It was very hard to undue the color after they put the stain on all of the cabinets. They gave some advice, but said they would not re-due the work for us and we had to find someone else to do it. They finished the job on time; but they would not respond to our emails or phone calls after the job was finished. They did have a reasonable price, but we did not get any other quotes from other companies. I think what they need to improve on is satisfying the customer.

We had them out for estimates last year. We were going to have them do kitchen remodeling and also some painting. Blake was great and he provided us with some great feedback.

We have used them many times in the past and they do wonderful work for us. Blake and his crew did a lot of updating things in my house. They did the complete outside exterior painting and restored some rotten wood that was leaking around my patio. He also put new gutters and downspouts. Inside he did some updating and removed some decorative wood post. They also did some repair work in the bathroom and even one of his workers replaced some tile in the bathroom as well. They did some granite counter tops, tile and the backsplash in the kitchen. We will have them out again to replace some old carpet and put in some laminates. They do really good general remodeling work. They assure you to make sure that you're happy and they will come out and fix the work if need. They also have a nice contract that you sign before starting the work to make sure that you are happy. I got several estimates on the work I needed to have done, I felt like he had the best pricing and best quality. I have never had troubles with Blake and his crew and any time there was something that needed attended too, he would send someone out right away. I always feel comfortable with Blake and his crew when they are in my home.

Blake was very professional as well as his crew. I was satisfied with the whole work and experience. They didn't have to come back to do any touch ups. I also got a few estimates, but they were on the lower end of the pricing.

I got them from Home Depot who contracted VIP Services to take out carpet and put in lament. Blake and his crew did have to repair the concrete under the carpet, which was an additional $800, so that they could replace the lament in my hallway and the den. They did a great job. I have no complaints. I will be calling them back to replace a piece a molding. They even helped me with a new threshold of lament in the kitchen that they were able to fixed for me. They made it look 10 times better than the company who had laid the lament in the kitchen before. They also did this for me for free. The whole experience was wonderful. They also had a better price than what I got estimated before I used them.

Blake did a good job of surveying the outside of the house for damage and wear and helped me decide the best approach for clean up and repairs. The job was well done, and in the desired time frame. I would give him an excellent rating except for some things left behind on the grounds that my son told me about, and a lost plaque containing the house address.

We found him to be excellent! His scheduling was good and his employees were very good, too. The experience overall was great.

He has very good crews. The people who do the finishing work and exterior painting are very good. I thought they were very professional.