We contracted and paid for a 6' pool and they only dug a 5'. We dealt with the sales manager and agreed upon a compromise to rectify the situation only to find out 2 months later the deal would not be honored. Now we have to take further, more drastic steps to get this resolved. Too many pool builders out there to risk it
Description of Work: Pool build
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
2.0
$50,000
Response from Texas Outdoor Oasis
Hi [Member Name Removed], I am just now logging into Angies List and I am surprised to still see a negative review from you. As soon as I was made aware of the issue, we immediately came up with a resolution and last time I spoke with you, you were satisfied. Please let me know if something more needs to be addressed. Thanks! Casey Laughlin-Owner
Our backyard is now finished, and we couldn’t be happier with the job Texas Outdoor Oasis did for us! They installed our pool, extended our patio, installed a gorgeous patio cover and an outdoor kitchen. Our backyard is now a beautiful oasis retreat that we are looking forward to enjoying in the years to come! The entire process and experience with Texas Outdoor Oasis from start to finish was incredible! These are great people who go above and beyond for their customers. Before we started, we had over 15 different companies give us estimates. Trust me, let Texas Outdoor do it all! Our experience right from the beginning with Todd Ashmore was outstanding. His outstanding customer service, professionalism and attention to detail is initially what sold us on Texas Outdoor Oasis. Todd was concerned with only 1 thing, what we wanted and how we wanted it. He made sure every step of the way we were happy with the results, and he also made sure that they were delivering everything they promised us. They did for sure. Even though we know we weren’t, Todd made us feel like his only customer. Brian, our project manager was a pleasure to work with and followed up with us at all times throughout the construction process. Days, nights, weekends it didn’t matter. If we had a question or concern, Brian and or Todd responded immediately. We are very impressed with the quality of the work they do, as well as their attention to detail. In comparison to what other companies do, they went above and beyond with attention to detail, additional steps and quality to ensure their finished product was of the highest quality possible. Impeccable service, great people, unbelievable quality, gorgeous results!!! Let me save you a whole bunch of time……Call no one else but Texas Outdoor Oasis!! Trust me, you will not be disappointed!
Description of Work: Pool, Patio, Patio Cover, Outdoor Kitchen
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100,000
Collette C.
02/2017
1.0
masonry, pavers, gravel
+ 0 more
Emailed them twice with no response.
Description of Work: Masonry, flower beds and more.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Texas Outdoor Oasis
We apologize for the non response. Customer satisfaction is what we strive for. All feedback is appreciated in helping our company grow. Again we apologize for the poor customer care. Please consider us for any future outdoor projects you may have by contacting our office at 972-771-1977
Allen P.
01/2017
5.0
concrete repair, masonry, pavers, gravel, patios
+ 2 more
The designer. Tommy, took our vision and made a great plan which was well presented. Casey was our Project Manager. Once the project was started, the timeline went well. Some small changes in the plans were made after discussions with the Project Manager. It was great to have the ability to have a professional who listened to our ideas, and give us some ideas as well. All of the construction workers on the project were professional and provided quality work. The budget and deadlines were met. This project far exceeded our expectations. See photos on their facebook.
Description of Work: Patio extension, patio cover, and stone kitchen and bencg
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25,000
Dennis A.
02/2016
3.0
masonry
+ -1 more
Did a nice job on at my son's house, but never contacted us when we wanted a similar job done for us.
Description of Work: Never responded to two requests to give us a quote.
Rating Category
Rating out of 5
responsiveness
1.0
Yes, I recommend this pro
Response from Texas Outdoor Oasis
Mr. [Member Name Removed], We apologize for the non response. Customer satisfaction is what we strive for. All feedback is appreciated in helping our company grow. Again we apologize for the poor customer care. Please consider us for any future outdoor projects you may have by contacting our office at 972-771-1977 or at our website [hyperlink removed].
Colleen K.
10/2014
5.0
masonry
+ -1 more
We got 6 bids. All had different plans, material and price. $15,000 was the lowest bid and $40,000 was the highest. Casey from Texas Outdoor Oasis was by far the most professional even in the bid and planning stages. He was prompt and friendly and his price wasn't the highest or lowest. We had to use a structural engineer for our wall so it was a bit more complicated and added to our price, but Casey handled it all. The wall runs the length of the alley which caused the alley to be blocked on and off while trucks or equipment were loading or unloading. His workers were contentious of our immediate neighbors trying to enter or exit their driveways. Casey estimated the job would take 3 weeks and it did, they completed it on time! His workers worked 6 days a week, worked hard, and built us a beautiful wall. Multiple neighbors have commented on how well built and attractive the retaining wall is. We are beyond pleased with the work by Texas Outdoor Oasis!
Description of Work: We had to replace a 100ft long retaining wall that supports the foundation of our home. Original wall was made of railroad ties and we replaced it with a stone wall.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$18,000
Response from Texas Outdoor Oasis
Thank you for the review [removed member name]! You guys were a pleasure to work for.
Miguel F.
01/2013
3.0
awnings
+ -1 more
The construction manager they had then wasn’t good and they since got rid of him. I am not sure what happened but I needed some follow-up work done and they said he was no longer there. The quality of the work done was lower than, below average. They had a better price and that is what made me choose them. When I was trying to get a quote and following up an outstanding item from them, they could have handled it a lot better, so I probably will not use them again.
Description of Work: I used Texas Outdoor Oasis to put in an outdoor patio cover.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0
$7,500
Response from Texas Outdoor Oasis
Miguel, Unfortunately it is now October 2014 and I just realized this review is on here. I do not recall the situation but I am very sorry that you feel that you received that type of treatment. We strive to build the best quality products and we stand behind our work. Our warranty information is clearly stated on the back of our contracts. If you feel that you have a warranty item please contact our office or send an email and I will get it taken care of promptly. My email is texasoutdooroasis@yahoo.com and my personal cell number is 972-567-4662. Respectfully, Casey Laughlin
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Masonry,
Stone and Gravel,
Pool Sales Construction and Installation,
Patios,
Concrete Pouring and Repair,
Awnings,
Outdoor Kitchens,
Decorative Concrete,
Pavers and Hardscaping,
Wrought Iron,
Finished Carpentry and Woodworking,
Fireplaces
FAQ
Texas Outdoor Oasis is currently rated 3.9 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Saturday: Closed
Texas Outdoor Oasis accepts the following forms of payment: Check,Discover,MasterCard,Visa