Floor USA

Description of Work: HORRIBLE CUSTOMER SERVICE. I had Floor USA Wylie replace all the tile in my house and redo master shower and upstairs shower. The floor work was done in short order and looks great. The only complaint I have is that they did not seal the grout after the job was finished. Nor did they clean the floors when they finished the job. There are spots of thin set on many of the tiles on the kitchen floor and it's even worse in the master bathroom. I requested they clean the floors and they stated they would on three different occasions. This request was made in late November of 2016 and as of now Jan 8th, 2017, the thin set is still on the floors. The salesman, Jacob, has verbally told me three times that he would send someone out, but each time they did not show up. Now, they won't even take my calls. I need warranty work done on some of the shower grout and I can't get them to respond to emails, phone calls, or text messages. As for the showers, they do look pretty good. The process for this took about 6 weeks. Again, the main complaint is that the finishing touches have not been completed. They actually did come out and seal the showers, but when they did, they did not clean the sealant as they went along. Thus the shower walls are all streaked with lines of the dried sealant. I called Jacob and described this to him and his lead man, Jesus, came out and said it was not done correctly and it needed to be stripped and resealed. Again, multiple times they said they would come out and complete this work and it still has not been completed. Of more concern is the grout in the upstairs shower has cracked in the corners after some initial settling (which is normal) and I can’t get them to answer any form of communication so that the problem can be fixed. I have called, texted, and emailed over 15 times with no action. Many times Jacob says he wants to rectify the situation, but he is just appeasing me so I will stop calling. I have resigned myself to understand that their two-year warranty is useless. I WOULD NOT RECOMMEND THIS COMPANY T

Description of Work: Replaced the carpet in living room and hallway and linoleum in kitchen with laminate flooring

Description of Work: I had a slab leak and was trying to match up flooring so it matched other parts of the house. The old flooring was pulled up (I asked them to save it and they put it in my garage). I had laminate wood flooring laid in my family room and hallway approx. 600 sq. ft.

Description of Work: Had laminate flooring installed in my living room, dining area and kitchen.