Dr. Drywall Co.

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Mr Mason was a no-show. After waiting for 2 hours, my wife gave up and went to work. She had called Mr Mason several times and had no answer. She also sent email. When I spoke to her at 11:30am, she had still had no response. I asked her to give me his number so I could call in case he was screening her calls. He answered immediately. I explained who I was and he said he couldn't do the job and had sent my wife an email on Saturday. He was not at all apologetic and I got the distinct impression he would not have taken the call had he known what the subject was. He also said he would forward the email to "prove" he had cancelled the job. When I pressed him for further details and asked when he might be able to perform the work, he grew agitated and started saying incoherent statements about problems with "the company" and "the state of Texas" and then abruptly hung up. I called him back, he answered immediately, and I asked him why he had hung up. His response was abusive - he said "don't f**k with me, you motherf***er. I will f**k you up." And hung up a second time. I did not bother to call him a further time, and was tempted to call the police concerning what amounted to a terroristic threat. Needless to say, I am glad my wife was not in our house alone with this gentleman. Do not, under any circumstances, do business with him. He is not reliable and appears to have some serious issues with anger management,. This zooms into first place as absolutely the worst customer service experience I have ever had. Words cannot really do it justice. Update: Mr Mason claimed he had sent an email canceling the job on Saturday to my wife's email address. He did not. What he did do was send an email to a misspelt address (he had spelled yahoo.com as yayoo.com). This did not--obviously--come through (and almost certainly would have resulted in a bounceback message to Mr Mason's account). Mr Mason forwarded the email with header and timestamp as "evidence" that he had canceled. The email read as follows: "This is a JAM report, All present schedule is concealed! The apparent situation at hand is in need for more then one attention, dully appropriated, Sorry for this "Reality" change, OVER! Dewey Mason..." While this borders on gibberish, it certainly seems to suggest in a roundabout way that the work would not be done. This is bad enough, a cancellation 36 hours before he was due to start agreed upon work with no suggestion of a time to reschedule or apology for inconvenience. Even if Mr. Mason managed to contact us, we would have been annoyed. The lack of concern for making sure we knew he no longer wanted our business, coupled with his extreme reaction to our calling to find out where he was and the threatening tone and words he employed on the phone make it all the more clear that he should not be trusted.