TREZ SEPTIC SYSTEMS

Annette came to our house and was very professional. She talked through the process and hired an engineer to come out to draw up the plan. We talked through exactly where everything would go, points to consider for the future, etc. She sent us the estimate for $13,213.00. We were hesitant because the pricing seemed high, but we’d had a tough time finding someone to do the work since we have a rural property in Dallas County. She required payment of $6606.50 to start the work. She was persuasive and even sold my brother (who’s a general contractor that NEVER pays up front) on paying her since we’d had such a hard time finding someone. I delayed a few weeks then she called me and told me that she was nervous we were going to get fined from the city for the septic problem. That the city sends out inspectors at random and that the fines were very high. She texted me multiple times wondering why we hadn’t paid, that she had already paid the engineer, etc. So, we paid her the money. She then gave us delays and excuses for the delays for six weeks. She said she was getting the run around from the authorities and they weren’t responding to her requests to retain a permit. I found the contact of the person in charge of granting the permits, and he hadn’t heard from her. I conferenced her into a phone call with him on the line. She seemed grateful “that she’d finally gotten through to someone” and said she was out of town with her new grand baby who was in the NICU. Since she had been delaying so much, I looked her up on social media and she did in fact have a grand baby in the NICU. We were very understanding and gave her some time to sort things out. Two weeks later, we got an affidavit from her and filed the permit. She said she was going to order the supplies and have them delivered the next week. We asked to see the site design before she ordered the supplies since she hadn’t provided it. We got the site design a week later and it was completely backwards from everything we had discussed. Nothing was in the proper place. When we talked these things through with her she told us what we needed was going to be more expensive. At this point we were four months since the first contact. She said she would contact the engineer to do a redesign. We didn’t hear from her for three months. Then I received an email saying that she was not going to be able to complete the work. She said that she would be returning our downpayment less the fees and expenses already incurred. That was December 2021, and now it’s almost May and we’ve not heard from her. She doesn’t take our calls. I completely understand medical problems, but we deserve to get our money back.

I WAS OK WITH THEIR WORK HOWEVER THE OWNER NEVER ANSWERED MY CALLS OR QUESTIONS. THE SPRINKLERS WERE SET TO HIT BOTH MY HOUSE AND A LITTLE HOUSE IN BACK YARD. I ASK HER TO MOVE AND SHE STATED THAT SHE COULD ONLY SET ONE WAY. THEN SHE WAS COMING BACK TO GIVE ME INSTRUCTIONS ON HOW TO KEEP CHLORINE IN SYSTEM AND GIVE ME THE WARRANTY INFORMATION, NEVER HAPPENED. WITH WATER COMING IN MY HOUSE I SLIP AND FELL HURT MY TAIL BONE. THIS PERSON NEVER ANSWERED MY TEXT CALLS OR EMAILS. HOWEVER SHE DID RESPOND TO THE MEN THAT WERE AROUND WHEN SHE INSTALLED SYSTEM.