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Servicemaster Of Wichita Falls

4.2(
6
)

Carpet Cleaning, Floor Cleaning and Waxing, Air Duct Cleaning,

... +5 more

About us

We are a fire and water restoration company who prides itself on the being the best in the area. We are available for you 365 days a year, 24 hours a day and 7 days a week. You can call 800-727-7928. Additional website: www.smoftexhoma.com.

Business highlights

46 years of trusted experience
Emergency Services Offered

Services we offer

We are a fire and water restoration company who prides itself on the being the best in the area. We also offer air duct cleaning, carpet cleaning, house and window cleaning as well as many other services.

Amenities

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.26 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
17%
3
0%
2
0%
1
17%
Rating CategoryRating out of 5
quality
4.2
value
4.2
professionalism
4.2
responsiveness
4.3
punctuality
4.3
Write a review
Showing 1-6 of 6 reviews
Deborah C.
07/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Servicemaster cleaned four large area rugs. They picked them up on time; finished before I was ready for delivery but held them at their facilities until I could accept delivery. All representatives of the company were professional and willing to accommodate my requests.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Darleen H.
07/2014
4.0
carpet cleaners
  + -1 more
Very well. Professional and effecient
Description of Work: Housecleaning
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Ronnie E.
02/2014
5.0
The ServiceMaster crew did an excellent job of cleaning up the water in my home from a washer hose that burst during a cold snap. The crew was timely and professional and I would use them again.
Description of Work: Cleaned up a water damage in my house
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Marion S.
03/2012
5.0
carpet cleaners
  + -1 more
I think they charged $ 100 for 3 rooms or something like that. They were on time and real quick.
Description of Work: I have used ServiceMaster of Wichita Falls for cleaning my carpets.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Beth G.
07/2011
5.0
When I arrived home I had discovered that my home had been flooded by city sewer water. I immediately called my Insurance Agent who referred ServiceMaster of Wichita Falls to me. I called ServiceMaster even though it was after hours and they were more than willing to come out and get this taken care of. I had just one concern, I had a $1,000.00 deductible, the gentleman that called me said ServiceMaster would be more than happy to allow me to pay my deductible out in monthly payments and the best part was, they would not even charge me interest as long as I made my payments in the amount that we agreed on and they were made by the due date. When they did arrive at my home, they were very courteous and friendly even though it was on a Friday night. They explained to me what their procedure was and then within 2 hours they were done. I could never thank my Agent enough for recommending ServiceMaster to me. I would highly recommend ServiceMaster to anyone who has a need for water restoration.
Description of Work: They came and dried out my house and got everything as back to normal as possible, most importantly they kept me informed.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Doris D.
06/2011
1.0
carpet cleaners, house cleaning, window cleaning, air duct cleaning, floor cleaning
  + 3 more
SEE ABOVE
Description of Work: Services to be provided were for FIRE & SMOKE Damage due to wildfires. They were supposed to clean carpet, walls, ceilings, cabinets, windows, blinds, furniture, air vents, furnace, ceiling fans, etc. They did an inadequate job on almost everything. They submitted several invoices claiming services they did not render. Some they came back and did. But the final invoice still claimed for services not performed. The people who came into my home were courteous and nice. BUT, they did not know how to do the job (Exception, General Manager who came to clean up after the others did not, and the air vent cleaner.) However, the vent cleaner indicated he performed a service (cleaning AC unit) which he did not do. Carpet cleaners tried to tell me the protective sealant was in the "cleaning water." First on site representative told me I could pay my deductible monthly at an amount I chose. The company then tried to tack on an interest payment if I was ever late. All in all, this company is overcharging and under-providing. In my opinion they cheated the insurance company and I should not have had to pay my deductible. They were overpaid by the insurance company. The aggravation and anguish they caused me is immeasurable. I am 70 years old and I expected everything to be done as promised -- the FIRST TIME.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$3,659.98
Response from Servicemaster Of Wichita Falls
The member was provided an itemized estimate of all the tasks performed at her home and the prices of each task. Not all of the rooms in her home were affected by soot from the wildfires. Only the rooms that were affected were initially cleaned. The member contacted the estimator and indicated she was not satisfied with all the cleaning that had been done. I contacted her and took a copy of the itemized estimate to her home. She and I went through the itemized estimate and I explained the computer pricing program. We also discussed each item that was cleaned and she indicated to me those items she felt were not cleaned to her satisfaction. I told her that I would personally return the following day with a crew to re-clean those items/areas she was not satisifed with. It is ServiceMaster's guarantee that we will re-clean any item/area to the total satisfaction of the customer. I also told her that I would inspect all areas of the home to make sure they met the standards of cleanliness. I returned the next day and along with the crew cleaned all items/areas she was not satisfied with, inspected the entire house and cleaned an additional room without charge. After everything was completed I did a walk-through witht he customer and she signed a satisfaction form indicating she was satisfied with the job. The vent cleaner did complete their task. Cleaning the Ac unit consisted of vacuuming dust/debris in and around the unit. We are not HVAC certified and do not attempt to clean internal mechanisms of the unit. The people she questioned about the carpet cleaning were not knowledgeable of carpet cleaning. I had the carpet cleaner return and re-apply carpet protector and re-clean the carpet. She was satisfied with this process. The first on-site representative was correct in telling her that she could pay her deductible in monthly installments. The form is a standard document spelling out the monthly payment program and it does include an interest penalty if the payments are late. This is a standard business practice and in no way meant to charge more than the agreement states. ServiceMaster of Wichita Falls did not submit several invoices claiming services we did not render. An initial estimate was sent to the insurance adjuster. She and I went through the estimate and I made all the changes that she requested and included all the items that we did or did not perform. I then submitted that bill to the adjuster for final payment.

    Contact information

    410 Virginia Ave, Wichita Falls, TX 76301

    www.smofwichitafalls.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 5:30 PM
    Tuesday:
    8:30 AM - 5:30 PM
    Wednesday:
    8:30 AM - 5:30 PM
    Thursday:
    8:30 AM - 5:30 PM
    Friday:
    8:30 AM - 5:30 PM
    Saturday:
    Closed

    Licensing

    Bonded
    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Carpet Cleaning,
    Floor Cleaning and Waxing,
    Air Duct Cleaning,
    Window Cleaning,
    House Cleaning,
    Water & Smoke Damage,
    Upholstery Cleaning,
    Blind Cleaning

    FAQ

    Servicemaster Of Wichita Falls is currently rated 4.2 overall out of 5.

    Sunday: Closed

    Monday: 8:30 AM - 5:30 PM

    Tuesday: 8:30 AM - 5:30 PM

    Wednesday: 8:30 AM - 5:30 PM

    Thursday: 8:30 AM - 5:30 PM

    Friday: 8:30 AM - 5:30 PM

    Saturday: Closed

    Servicemaster Of Wichita Falls accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Servicemaster Of Wichita Falls does not offer free project estimates.
    Yes, Servicemaster Of Wichita Falls offers eco-friendly accreditations.
    No, Servicemaster Of Wichita Falls does not offer a senior discount.
    Yes, Servicemaster Of Wichita Falls offers emergency services.
    No, Servicemaster Of Wichita Falls does not offer warranties.
    Servicemaster Of Wichita Falls offers the following services: We are a fire and water restoration company who prides itself on the being the best in the area. We also offer air duct cleaning, carpet cleaning, house and window cleaning as well as many other services.

    Contact information

    410 Virginia Ave, Wichita Falls, TX 76301

    www.smofwichitafalls.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 5:30 PM
    Tuesday:
    8:30 AM - 5:30 PM
    Wednesday:
    8:30 AM - 5:30 PM
    Thursday:
    8:30 AM - 5:30 PM
    Friday:
    8:30 AM - 5:30 PM
    Saturday:
    Closed