Pool Time Services

I contracted with Pool Time to order and install a new liner. Prior to replacing the liner, I decided to also tear out and replace the concrete decking. Gary said he knew a GREAT concrete contractor that had done lots of work with and would bring them by to give me an estimate. I asked to know when so I could be available and was never told when they were coming to look and prepare the estimate. I never met or talked to the contractor or Gary to explain what I wanted nor did I ever get a written estimate for the concrete work. Next thing I know, I arrive home from work one afternoon and about 1/4 of the deck is busted out. I had not been given an estimate nor did I authorize any work to begin. To say the least, I was NOT a happy camper. I asked for several days for the written estimate, from Pool Time and the concrete contractor. To date..... I still have never seen an estimate or a bill. The workers for the contractor, as well as the owner were rude. They slacked off more than they worked. They stole refreshment items (beer) from my refrigerator and the work they did took forever. My yard was a disaster, concrete chips and rocks everywhere, beer bottles and trash from their lunch scattered. They would tell me when to expect them and they never showed up on time if they showed up at all. The day they set the forms and tied in the re-bar... I had to give a $500.00 advance for the re-bar (NOT EXPECTED). They did not use a transit or level to set the forms. When asked, they stated they had been doing this for 30+ years and knew what they were doing. Had to argue with them when they set the sockets for the ladder and hand rails. And they still set the ladder sockets in the wrong place. This required a new ladder. The hand rail sockets were set crocked and leans to the North. Will have to bust out the concrete to fix this. When they finished pouring the concrete, was told I would have to pay the concrete driver as he had no credit and was on a cash only basis with them. They finished pouring and were doing the finish broom work on the deck. The owner said they were done and asked for the rest of his money and said they would come back Saturday to remove the rest of their forms and wanted his money. We discussed the total price and agreed that was the verbal amount and I paid him. He did not come back Saturday and two weeks later part of the forms were still in place as were the trash. He did finally come back and remove his forms. He did not finish clean up, nor did he fill the space with dirt where the forms were. I had to retain the services of a handy man to clean up and back fill around the concrete at my own expense.

Horrible service. He would not answer his phone, would not call us back, would just show up at the door un-announced. He recommended a concrete service to replace the deck on the pool and that was even worse. Horrible experience with all portions of the repair. He finally installed the liner, it is not level with the water lines. Tried to over charge us for some parts. He installed the liner lock and it did not fit all the way around and has since fallen out and is just hanging in some places.

The man without a doubt can keep a pool clean and balanced. The problem I have with PoolTime is the way they do their business. I had a liner replaced and the project was never complete as I think they take on more work than they can handle. I was then billed for service that was never done due to me not being able to run pool due to the liner replacement not being finalized. I paid a bill in good faith that everything would be straightened out and to my expense it wasn't. The pool service is great, the only problem is there is never a set time or date that he pops in. Bad if you got company over or are planning a family event at the pool. If you use them and ever have repairs done I would definitely get a typed contract, or itemized statement and hold them to it. Trying out a different pool service company now as I don't feel the money PoolTime owes me would ever be worth the hassle of dealing with the un-proffessionalism.

He discussed our options, recommended a solution, waited for us to call and give him the go, then was done in no time.