OUTBACK POOLS & SPAS

The person who handled my request strung me along for more than two weeks scheduling appointments for the pool maintenance person. That person never honored the appointments

Donna and Paul were very helpful during the selection process of our new spa.  We had size restrictions as the spa was going to be placed in a room on our deck and had to fit thru a French door to be installed.  They helped us choose a spa that would give us the maximum hydrotherapy benefit and would meet our size requirements. 

The installation was up some deck stairs and through a double French door.  They sent a crew out to look at what they were dealing with, came up with a plan, and the installation went without a hitch.  They provided everything necessary to hook up the spa to the electrical, but they do not do that part.  A couple of days later after hooking it up, the GFCI breaker would not stay on when hooked to the spa.  They came out the next day and quickly found a defective blower motor and quickly replaced it, as they had a spare on the service truck.  While Robert was there, he took the time to explain everything to us and show us how it all works.  He also told us to bring water samples by the store anytime for a free analysis to keep our spa water "tuned up" perfectly.  That was yesterday and last night we were soaking in our wonderful new spa!

I would recommend them highly to anyone.  Everyone there is extremely nice and very helpful.  Making a large purchase like this one usually leaves me with at least a little apprehension.  Not this one.  I feel like they will be there if I ever need anything and I will get every dollar's worth of enjoyment and relaxation out of my new spa.

Thank you!

unknown

 We bought our house last year and had another company come out to clean it and fix everything that was wrong, we were not impressed with that company so we wanted to try someone that we could use, so I called and found a company that was very sweet and said that they would come out and fix our pool, but almost 2weeks went by and none called or showed up. So I told my husband to call  Outback to see if they could come out and fix our pool, he talked to a sweet lady as he was getting a time set up for them to come and fix our pool she said that her boss wanted to talk to my husband. My husband explain our history about our pool and the problems we've had (kind of just venting to him) The man on the phone told my husband that he did not care about what the other companies did and it sounded like we were just calling around to find out who would show up first my husband stated to him that, that was not the case we just needed our pool fixed and the other company would not call us back so we need someone to fix asap and we were willing to wait 2weeks for Outback to come. My husband stated to the man if he did not want out business then just let him know, so the man said ok and hung up on my husband.....So i called the man back and explain to him that I was the one that wanted Outback to come and fix our pool and acted like nothing was wrong and told me that he had us down for them to come fix our pool. I stated to him that Outback would never be welcome at my home and how dare you accuse my husband of calling around to see if we could get a company to compete with time. Thats just craziness to me the man told me that he has two many customers to deal with they have been with him over 30yrs and he did not need any new customers. so i called back to the people that i was wanting for for 2 weeks  i would much rather wait a lifetime then deal with someone that does not want my business

A man came out to open our pool , which went well . He recommended that we bring in water samples and we politely declined, as we are able to do weekly maintenence on our own. He didn't seem to have a problem with this at the time. When we phoned in the fall to close the pool for the season, an irate , belligerent response was what we received. He proceeded to YELL at us for daring to use his services only when we felt like we needed it. Needless to say , his competititor closed our pool out. I can't imagine how this company has any customers left.

Overall I rate my experience as a "D."