OUTBACK POOLS & SPAS

Donna and Paul were very helpful during the selection process of our new spa.  We had size restrictions as the spa was going to be placed in a room on our deck and had to fit thru a French door to be installed.  They helped us choose a spa that would give us the maximum hydrotherapy benefit and would meet our size requirements. 

The installation was up some deck stairs and through a double French door.  They sent a crew out to look at what they were dealing with, came up with a plan, and the installation went without a hitch.  They provided everything necessary to hook up the spa to the electrical, but they do not do that part.  A couple of days later after hooking it up, the GFCI breaker would not stay on when hooked to the spa.  They came out the next day and quickly found a defective blower motor and quickly replaced it, as they had a spare on the service truck.  While Robert was there, he took the time to explain everything to us and show us how it all works.  He also told us to bring water samples by the store anytime for a free analysis to keep our spa water "tuned up" perfectly.  That was yesterday and last night we were soaking in our wonderful new spa!

I would recommend them highly to anyone.  Everyone there is extremely nice and very helpful.  Making a large purchase like this one usually leaves me with at least a little apprehension.  Not this one.  I feel like they will be there if I ever need anything and I will get every dollar's worth of enjoyment and relaxation out of my new spa.

Thank you!

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A man came out to open our pool , which went well . He recommended that we bring in water samples and we politely declined, as we are able to do weekly maintenence on our own. He didn't seem to have a problem with this at the time. When we phoned in the fall to close the pool for the season, an irate , belligerent response was what we received. He proceeded to YELL at us for daring to use his services only when we felt like we needed it. Needless to say , his competititor closed our pool out. I can't imagine how this company has any customers left.

Overall I rate my experience as a "D."