Austin Custome Home

unknown

They came out and recommended that we install elk decking. They said that they would get it at a discount. We looked into it and it is really nice decking. They took us to another home that they claimed to have installed the elk decking on. It was a very nice deck, so we agreed to hire them to do the work. We paid almost thirty thousand dollars for the decking. When they installed the decking they did not do it according to the manufacturers. Since they did not install the decking correctly all three of our decks leak from top to bottom when it rains. They also did not counter sink the screws so all of the decking is bowing up and cracking. They offer a warranty for their work, so we have had the state inspector out two times. We have been awarded by the state inspectors on two different issues with the decking and they will not honor the warranty. I have to hire an attorney to enforce the warranty. Elk Decking actually came out to my home, but they will not guarantee the product because it was not installed according to their manufacturers. I am currently fighting them with an attorney and I had to do a discovery on them. Throughout the discovery I found out that they have been sued before, they move their assets around, and there are no assets to sue them for. They go by two names Both Austin Custom Home and Hillco Construction. I found out that they moved out of Whitney, Texas and they have since moved to Waxahachie, Texas. I have been dealing with them for about a year. When they originally came out they tried to argue with us that they did all of the installation correctly, so I had to call Elk Decking to come out and do an inspection. They wrote up a report for us and we hunted Austin Custom Home down and they denied it up and down. I called the state inspector to come out twice because the decking is ruining my home. They wrote a whole bunch of paperwork up for us. After I showed Austin Custom Home all of the paperwork that I had against their work I have not heard from them. Alan Dulworth is the man who owns Austin Custom Home/Hillco Construction. I have been putting up with him for the past year. When I first started working with Alan and his wife, Dana, I thought that they were very nice people. They even invited us to their home for dinner. We went to their home and their children played with my grandchildren. I would never ever use this company again.