Robert's Carpet & Fine Floors

unknown

They kept saying it would be 3-4 days and it went on and on and they never got back with me. I always had to call them and they always had an excuse. They were blaming the factory for not getting them the carpet. I asked a couple times to cancel and they said the carpet had been cut and couldn't cancel. Then when I went to cancel, I wanted to get my money back and had to get the credit card company involved to get my money back.

unknown

Very well. Would use this company over and over.

This job was perfect from beginning to end.

Overall excellent job. No problem with order or installation and job done as promised.

I remember it being really reasonably priced and they did a really good job. I was very pleased with them. The workmanship was fine and they worked very quickly. The only compliant was it was a bit of dust that got everywhere. But that was expected.

Excellent service. I would shop there again.

I'd been shopping for hardwood flooring for about a week when I went to the Roberts location in Webster. By this time I had rough estimates from three other stores for the amount and kind of flooring I wanted. When I walked into Roberts there were two saleswomen. The first I passed was with a customer. As I walked on to the back of the store another saleswoman who was at a desk got up and came over. I explained what kind of wood I was interested in seeing and pricing. She walked me toward a display but before she could explain anything the phone rang and she walked away to answer. While I cooled my heels for about 15 minutes she talked on the phone. When she got off the phone and came back over her attitude made it clear she either, is not interested in customers or didn't think I was going to buy anything, because she was clearly disinterested in me and left me with the impression she had better things to do. She did give me an offhand estimate for the flooring I needed, but made no calculations as all other stores had done, and said something that implied the flooring cost more than I would be willing to pay. Well, she was right about that, because she quoted a number that was 75% greater than the higher of the other three stores. And, this was for exactly the same flooring (brand, line and style-name) quoted me by one of the other stores -- I recognized the sample and the name on it. For the amount of flooring I needed it was about $7,000 more than the other stores. Of course, I left, never to return.

Roberts Carpet personel were great. The two contractors were very professional and did a great job. We are very pleased with our experience with Roberts Carpet. We will certainly be in contact with them again for future projects.

The experience went quite well. They moved all the large furniture and even helped me move some of the smaller stuff, which they weren't required to do. I thought the price was fair. They moved all the heavy furniture right back where it was. Some of them didn't speak English very well, but they were very professional. When it rained, they made sure the carpet was put in the garage so it wouldn't get wet.

They were helpful in making the selection of the carpet. They moved all of the furniture themselves and moved it back. They were prompt with the installation. Overall, I had a very good experience.

I would HIGHLY recommend this company. I started with Gary at the Gulf Freeway location who was very helpful and then Sherry at the Webster location finalized the order and contract. The installation went very smoothly and the installers were efficient, professional, on time and polite. From the time of purchase to the end of installation was 16 days, which is incredibly fast. I will use this company again.

Roberts Carpet & Fine Floors did a nice job installing the carpet throughout my house. I did not have any problems, and it is pretty good carpet. We moved most of the stuff so they didn't really have to do that. I am satisfied with the job they did. The workers did not leave a mess at all.

The flooring job Roberts did was horrible. The floor is not level in several different spots throughout the living room. They said they would come back to level it. This was done on three separate occasions. Each time they said they repaired the problem, but where they leveled one spot, another spot became un-level. On the third trip, the technician was very rude & refused to fix the problem.

PRICES WERE HIGHER THAN THEIR COMPETITORS AND THEY WERE NOT OFFERING ME ANY DISCOUNTS TO KEEP ME AS A CUSTOMER.

GOOD EXPERIENCE EXCEPT THAT I NEVER RECEIVED THE CARPET PAD. VERBALLY TOLD THAT CARPET PAD CAME WITH AREA RUG, BUT WASN'T WRITTEN ON INVOICE SO THEY DIDN'T GIVE ME ONE.