Trusted Foundation Repair

Updated after owner threatened legal action from previous poor review. This one is more specific. Purchased a home that had recently had repair work done by Trusted Foundation a few months prior. Soon after I started getting large cracks around several doors and windows where the area where repairs were done, as well as another part of the house. First, I had a lot of trouble reaching anyone about the warranty. I left messages that were not answered. After a few weeks I did reach someone I was told an employee would come out and take measurements. Day of the appointment, no call no show. I try calling Pete, and after several attempts and messages I finally get an answer he says someone would come that afternoon. No show, no call, can't reach Pete. Eventually I reach who Pete comes and takes measurements. Verbal quote is $200 for warranty transfer, $50 per pier for adjustments, and 16 new piers. But I did not receive a written estimate even after follow-up. I finally gave up.

Several weeks ago I noticed, to my horror, that my garage was separating from my home. I called Trusted Foundation to evaluate what was going on and what my options were. Mr. Vallejo arrived that afternoon and thoroughly inspected the foundation around the home and inside as well, checking to confirm the home was level. He explained my foundation was sinking, assured me we had caught it early, and presented our options. We decided on piers, which were installed two weeks later. He and his crew arrived at 7:20 am. , began work immediately, and finished around 3:00. He answered all of my questions , was very professional and knowledgable. I am very pleased with the job. This coming spring I am going to have them pier the other side of my home. I am not having problems with it yet, but will feel better if it is done. I will certainly recommend them to my neighbors.

Purchased home in May 2014. Home included a transferable warranty on six-concrete piers installed in September 2013. Warranty transferred late according to policy, but transfer was accepted with a $175 fee for transferring. After a great number of attempts to contact owner Pete Vallejo Jr.; he advised he would perform warranty work on Sept. 23 at 8:30-AM. At 10:00AM and approximately five phone contact attempts, I decided he wasn't coming and went on to work. I continued to call throughout the day; to the point of almost begging him to let me know what was going on and when or if he was going to perform the warranty work. At about 5;30pm, I received a call from one of his employees. He apologized for Pete's failure to return my call and attempted to make excuses for him. He stated he would be at my house at 8:30am the next morning (Sept. 24). The gentleman appeared at my home as he promised. He dug "one" hole to uncover a single pier, which had sunk to the point below the bottom of the foundation. He stated he had been instructed which pier to uncover and that he was only to pump the jack up 20-times. This effort was the limit of his warranty. With six piers installed to secure the foundation originally, I fail to understand how limited the warranty effort to a single pier and limiting the action to 20-pumps on the jack, can be considered sufficient. The employee submitted that he actually exceeded his instructions by pumping over 20-times; however his effort failed to make any change in the 1/8th-inch crack in my living room wall. I am now forced to retain another company for a sum of $4600 to rectify the foundation problem. I fear for the owner of Trusted Foundation. It appears from his telephone conversations and the feeble attempt of his employee to justify his failure to accommodate my warranty, the person is suffering from some form of affliction. I wish him recovery, but will never recommend anyone to use his company and services.