Horribly. I was a former customer of theirs up until some time in 2016. Just as this weather emergency in Texas was starting, I called them on Sunday February 14 to ask for propane because I had run out. The woman I spoke with responded with, "Oh, I see you used to be a customer but you haven't bought from us since 2016. Yes, we have propane but we won't be providing you any." As a result, I had to weather rolling power blackouts with no heat, and no water (due to frozen pipes) in my house in single digit temperatures for two days until a kind neighbor took me in to ride out the weather. I am a single female who lives alone in a rural area.
Description of Work: Refill of my propane at the beginning of this weather emergency (February 2021)
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
GLENNA A.
09/2005
5.0
gas leak repair
+ -1 more
I THINK THEY WERE WONDERFUL. I COULDN'T ASK FOR BETTER CUSTOMER SATISFACTION. THEIR GUYS THAT CAME OUT WERE VERY INFORMATIVE AND HELPFUL. THEY SURE KNOW THEIR STUFF.
Description of Work: I HAD THEM COME OUT AND FIX MY GAS HEATER BECAUSE IT WAS LEAKING GAS. IT WAS VERY DANGEROUS.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
05/2004
5.0
gas leak repair
+ -1 more
MR RAZHU WAS POLITE AND PROFESSIONAL. HE PRESENTED AN OPTION TO KEEP MY PROPANE TAKE FULL WHEN HE WAS IN THE NEIGHBORHOOD. VERY NICE AND COURTEOUS MAN.
Description of Work: REPAIRED GAS LEAK ON HEATER.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$37.89
Contact information
103 W CHURCH ST P O BOX 141, Weatherford, TX 76086
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Service Categories
Natural Gas Lines,
Propane Sales Services
FAQ
TEXAS BUTANE CO INC is currently rated 3.7 overall out of 5.
No, TEXAS BUTANE CO INC does not offer free project estimates.
No, TEXAS BUTANE CO INC does not offer eco-friendly accreditations.
No, TEXAS BUTANE CO INC does not offer a senior discount.
No, TEXAS BUTANE CO INC does not offer emergency services.
No, TEXAS BUTANE CO INC does not offer warranties.
Contact information
103 W CHURCH ST P O BOX 141, Weatherford, TX 76086