Marble and Granite, Countertops and Backsplashes, Kitchen and Bath Remodeling
About us
Have been in business in Parker County, Texas since 1978. We do carry Worker's Comp and General Liability Insurance. We accept Credit Cards.
Business highlights
47 years of trusted experience
Services we offer
Natural Granite, Engineered Quartz, Solid Surface counter tops for kitchen and baths. Cultured Marble and Cultured Granite bath tubs, showers and counter tops. Stainless Steel and Composite kitchen sinks, Ceramic bath sinks. We also do removal and haul off of existing products for remodel jobs. We coordinate with a licensed plumber for plumbing needs.
I was working with a decorator for the remodel of my kitchen, and she highly recommended this company. I wanted a waterfall island done in a marble look granite, and found a slab that I was told was just that. It was called crystal fantasy. My kitchen was completed seven years ago, and not a day goes by that I don’t enter the space and feel a sinking dissatisfaction with the flaws in my island. It was installed lopsided, with the opposing corners out of alignment. I brought this to the representative’s attention on a site visit, and he shrugged, gestured, and said, “would you look at this? It’s beautiful.” Instead of making a fuss, I acquiesced, which I deeply regret. I honestly am bothered by this noticeable flaw each time I go into my kitchen. Additionally, despite taking excellent care of the stone, it had become pitted and chipped within a year of installation. I brought in another company to take a look at it to see what could be done, and they told me that it was marble, not granite. Before I brought in another company for a consultation, I went by Nichols office to ask what could be done, and the same representative told me he had similar complaints about the stone, and that I needed to take better care of it. He sent me home with some sealer. I regret I did not submit this review years earlier. I am deeply unhappy with my kitchen countertops, and I would not recommend this company who demonstrated to me that “good enough” is their standard.
Description of Work: Waterfall island and surrounding countertops.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0
$12,000
Sue Y.
08/2013
3.0
marble & granite, countertops
+ 0 more
We had trouble getting the work completed in a timely fashion. We paid the deposit for the work early in June. Theie work was finally completed the first week in August. There was one occasion where equipment was broken and did cause a 2 week delay. This company works with lots of home builders and they appear to come first when it comes to getting work done. The work we paid for included $1200 for a licensed plumber. The work on our home was not completed by a licensed plumber and due to this we had to purchase new bathroom facets at a cost of over $500. We were also left overnight with out water which is not a pleasant experience. The final day the work was done, they stayed until 8:15 that evening to complete the work as they had a big job to do the next day. We therefore had no water that day as well. I had to call to get updates and when to expect the work to be scheduled. The work completed was good but not worth all the other troubles that came with it.
Description of Work: Replaced all countertops in the house with granite. Replaced all sinks and most faucets.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$7,400
Response from Dale Nichols Marble
Scheduling was an issue due to the fact that it was a remodel and required more effort on our part to get done in a timely manner. The plumbing issue was due to the plumber being called to an emergency and unable to make it to this job. In an attempt to avoid the customer being without water, we did re-install her existing faucets. At this point, (Member name removed) determined that they should replace the faucets due to age and natural wear. This was not caused by the faucets being installed by someone other than a licensed plumber. I apologized for any inconvenience and was told this was ok that they could manage until the morning. They had new faucets the next morning and we made another trip back to install them. The following day she contacted the office and said she had some water under the sink and was concerned she had another leak. I arrived within 30 minutes and determined it was a drain line and promptly fixed this. We sat down to discuss the final balance at which time she informed me that I should pay her for the new faucets. I did not feel responsible to do this since she chose to re-use her existing old faucets instead of replacing them with new during this remodel. I did offer her a $400 discount in attempt to have a pleased customer. She agreed to this and paid me the balance due less the $400. We shook hands and I left. I realize remodel jobs are more difficult on the home owner no matter the project, but to be left with the impression that all partys are happy and then to receive a negative review caused concern on my part. In the future more complete evaluation of existing faucets and recommending replacement will be priority as well as scheduling to fit everyones busy schedule.
Karen W.
01/2013
5.0
countertops, marble & granite
+ 0 more
From the first phone call to the last visit to the store, my husband and I felt very comfortable and confident in the workmanship of the Dale Nichols Marble employees! We made several visits and we always felt welcomed! My family just loves our granite countertop, it is the focual point of our new home. This is a very professional, family orientated business that we will recommend over and over again! Thank you Dale Nichols Marble!
Description of Work: Love my kitchen countertops!!! Very professional and friendly! Dale Nichols Marble employees were the best!
Rating Category
Rating out of 5
Yes, I recommend this pro
$2,100
Terri H.
01/2013
5.0
countertops, marble & granite
+ 0 more
From the beginning to the end it was a smooth process. They did a wonderful job. The guys doing the job were great. They were on time did the work in a timely manner. Would recomend them to everyone who asked. Glad I chose them.
Description of Work: Thay came out to measure for our vanitlies in master and guest bathrooms. We used them this time because we had our counter tops in the kitchen replaced and they were the subcontrackors doing the job. They did a wonderful job then and this time. We originally were going to go just with the vanities and under mount porcelain sinks, but at the last minute we added a jetta tub. Mr. Nichols said no problem, help us pick one out. We added backsplash and window ceal in the same viatera quartz. It looks so nice ,wish I would of got a pitchure before and after. It turned out great.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,369
wanda H.
12/2012
5.0
countertops, marble & granite
+ 0 more
We contacted Dale Nichols Marble after being recommended to us by someone that had done some remodeling for us in the past. Dale Nichols Marble is located on Greenlee Park Trail in Weatherford, Texas, but was previously located on Bankhead Hwy. We went into the shop with a diagram of our countertops with dimensions ( I had googled granite and what to expect to do) I felt that this put me a little ahead because when I went in they figured square footage and I knew there would be a difference but at least it would be close. Debra showed us the different price ranges of granite, also explained that they were the same quality. It's the scarcity of some that makes it more expensive. She also took us outside to the yard so we could see the large slabs. She also showed us the different edges available at no extra cost. She made an appt. to come out on Wednesday after our visiting the shop on Monday. Jim was due at 10 on Wednesday and he was there by 9:50. He came in, measured everything and explained to us what would take place. He told me the bid would be emailed to me by the next afternoon. I received the bid on the same afternoon followed up by a phone call from Mike. He asked me to come in to discuss the bid, which we did the next day. We had planned on furnishing sink, faucets ourselves, so this was removed from bid. He was extremely approachable and explained everything to us. We decided to go with a lighter shade of granite, sent us with a sample and we made a deposit of 50%. We made an appt. for Jim to come out and make a template of our countertops. He showed up promptly and it took approximately 2 hours for him to lay everything out to make the template. During this time he answered any questions that we had and we had a lot, especially when it came to the corbels for the bar. We were responsible for purchasing the corbels. We purchased them online from a company in Colorado, good quality, solid oak. We set the date for installation for the 27or 28th of December, he said if it was raining they wouldn't install, due to the mess it would make. When the slab arrived at the their shop, Mike called and ask us to come look at it before they started cutting. We were even more impressed after seeing the large slab of granite. Jim showed us how they would lay out the template on the slab of granite. We also met the young man that would be doing the install, Olle. They came to install on December 28th at approximately 8:30 and finished at about 4:30, with time for lunch. While here Olle with my husband decided to make a small granite backslash on the bar instead of leaving the tile that we were using as the backsplash on the rest of the countertops. Olle and the other two gentlemen were extremely neat with everything that they did. It was a cold day and my husband kept the coffee pot going for them. They cleaned up everything before they left, absolutely no mess left behind. Olle came back today to install granite backsplash on bar, once again being extrememly neat, even taking his shoes off when he came into the house, since it was raining. Mike came by after they finished to check out the job. This complany knows what they are doing and does it with the customer's needs and wants in mind. We plan to have them back to replace countertops in both bathrooms.
Description of Work: Tore out approximate 65 square foot laminate and replaced with St. Cecilia granite from Brazil. This includes a dropped bar with corbels and a pass through window seal that is approximately 48 inches. They rounded both sides of window seal, gives it a finished look. This was done with a cut out for an undermount sink and a slide in stove. There are only two seams. You can go online to see what the cost of granite in your area by zipcode.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,900
SUZON C.
08/2009
3.0
marble & granite
+ -1 more
First of all I am not sure that they did the work. I think that they used a sub contractor. The installer seemed to be really trying to do a great job and was really nice. However, I think that some of the cracks in the granite that he filled look really ugly and they seem to be looking worse as time goes by. When we picked out our granite, I know that the granite store said that extra granite is always bought to make up for problems if granite is broken. I just assumed that any crack would be replaced by a real piece of granite not patched. Our general contractor did no quality control so this was not discussed at the time. Our laundry room counter top was a remnant from the Juparana Andes and I had requested that they use the Prado Gold. After it was installed, I never complained to them. We were so delayed in the building process I just tried to over look the mistake. I had requested it over the phone so that may be part of the problem. As I look at their website, I see that they have a display of the Prado Gold and assume that is my granite because he told us that he had to buy too much to get enough for the 2 bathrooms that he used it for in our house. I know it is probably too late to complain about these problems but I did want to share my experience with this company.
Description of Work: Granite counter tops for new home.
Rating Category
Rating out of 5
quality
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$17,533
Response from Dale Nichols Marble
As stated in her first sentenance, this job was not done by Dale Nichols Marble. We do not use sub-contractors, we have employees on site that fabricate the Granite and our Installers are Dale Nichols Marble employees.
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*Contact business to see additional licenses.
Service Categories
Marble and Granite,
Countertops and Backsplashes,
Kitchen and Bath Remodeling
FAQ
Dale Nichols Marble is currently rated 3.8 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Dale Nichols Marble accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Dale Nichols Marble does not offer eco-friendly accreditations.
No, Dale Nichols Marble does not offer a senior discount.
No, Dale Nichols Marble does not offer emergency services.
No, Dale Nichols Marble does not offer warranties.
Dale Nichols Marble offers the following services: Natural Granite, Engineered Quartz, Solid Surface counter tops for kitchen and baths. Cultured Marble and Cultured Granite bath tubs, showers and counter tops. Stainless Steel and Composite kitchen sinks, Ceramic bath sinks. We also do removal and haul off of existing products for remodel jobs. We coordinate with a licensed plumber for plumbing needs.