CROW CARPETS

Description of Work: I hired them about a year ago to put in some carpeting and vinyl. I paid for everything up front, and they sent two installers who didn't speak any English, they didn't even know how to say hello. I don't have anything against Spanish people, I just think that they need to be able to communicate with you a little bit so they can get the job done. When they were installing the vinyl in the upstairs part of my house they left the windows wide open, I guess for circulation. But the air conditioner was on high because it was like 95 degrees that day, so it ended up using all of the Freon in my air conditioner. They also used my vacuum cleaner without asking, and there were so many big pieces of carpet from them installing it that it broke my vacuum. The man who owns the company never gave me any information on how to take care of the vinyl or my carpet or anything. Its all different type of carpet so there isn't really any way to know how to take care of it unless you have a manual or something. I called and called and called him about it, and he finally laughed at me over the phone and told me to, "Look it up on the internet lady, I really don't care." I never to this day have gotten a receipt, a booklet, a care manual, a warranty, nothing. I don't even know what I have on my floors.

Description of Work: THIS COMPANY INSTALLED THE CARPET IN OUR NEW HOME. WE BOUGHT BERBER CARPET WHICH THEY GUARANTEED WOULD NOT SNAG. THEY INSTALLED THE PADDING AND CARPET IN OUR NEW HOME.