Over 300 dedicated employees.
Financing available.
Additional address- PO Box 154187, Waco, Texas 76715.
Additional DBA- Lochridge Priest Inc.
Business highlights
62 years of trusted experience
Emergency Services Offered
Services we offer
Air conditioning & heating systems, complete design build, plumbing and process piping, hydronic piping systems, systems controls, air balancing (not certified), refrigeration systems, pipe and sheet metal fabrication & installation & full maintenance, electrical residential and commercial services
HORRIBLE EXPERIENCE. Our AC went out in July and we called Lochridge Priest to come out and take a look. The technician they sent out was extremely young and was texting his supervisor after each step he took. After nearly 2 hours, the unit was up and running again. We paid a $99 service fee plus the labor bringing our total to around $250. Less than an hour after the technician left we heard a loud noise and the unit went out again. We called the company back where they informed that they could send another technician back to take a look but we would be charged ANOTHER service fee and it would be more since it was after hours. We stayed at a family members house and called back the next morning and spoke with a manager who after some back and forth agreed to send someone out to take a look at the unit which was now running again when we returned home and we were told we would not be billed. The technician took a look at everything said it was running fine and left without any mention of a bill. 3 months later we get a call that we have an outstanding balance of $99 for the second technician to come out and look at the unit. The customer service is TERRIBLE. They can't guarantee their work for even 24 hours. And our AC is now out AGAIN! We will never use them again and strongly advise anyone who needs HVAC services to look elsewhere!!!!!!
Description of Work: Diagnostic of HVAC unit
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$250
R H.
12/2020
1.0
plumbing
+ -1 more
Master plumber did not even watch as new apprentice dod all the work scratched metal fitting and did not lubricate the cartridge as manufacturer requires, now the control is almost impossible to turn, they said they do not stand behind work after 90 days, it took a while for this to develop into a problem. The master should have watched the apprentice better. The apprentice sued a regular pliers to wrench the shower head neck making a lot of marks on it,.. I was charges a lot for a apperceive that was not supervised properly. I would have done the job better myself if i was not sick and unable to work myself. but to pay top dollar and get craigs list quality and they show no interest in making the situation better, I am very unhappy
Description of Work: replace shower control cartridge
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
3.0
responsiveness
1.0
punctuality
4.0
$700
Linda D.
03/2017
5.0
heating & air conditioning/hvac
+ -1 more
We've had good experiences with them. We're happy with them. They showed up on time, were efficient and reasonable prices.
Description of Work: Serviced the air conditioning and heating units.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Edward W.
08/2015
3.0
heating & air conditioning/hvac
+ -1 more
When selling our home, we were told by the inspector that our air handler needed to be cleaned prior to the sale being completed. I used Angie's List to identify a good vendor, but also called Lochridge Priest as they had worked on the unit before. When I called, I was told that the cost of cleaning the system would be $89 an hour for 2-3 hours, on the order of $300 or less. This sounded low to me, but the receptionist in service reaffirmed it when I asked. I figured that perhaps they had a new technique that was faster since I had used them last. Their technician, Cody, arrived and told me that the cost would definitely be higher than that. He suggested that it might be as high as $1000 if the fan needed cleaning. I called and left a message with Doug (who I was told was a manager) to call and discuss with me. I had Cody go ahead; I had little choice as the house sale is imminent. Cody worked his tail off and did a top-notch job, and got it done quickly, so it wound up being $491. I really appreciate his effort - he was great. I have not received a call from LP about the discrepancy. Their receptionist in service deprived me of an opportunity to shop around (another vendor on Angie's List was offering a 15% discount on this service, but I passed it up when I was told it would only be $300 (and LP had done a good job for me in the past)). In short - be wary. Their office management has some deficiencies that can come up to bite you a bit.
Description of Work: Cleaning of air handler/coils
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
5.0
$500
Anetha P.
03/2015
2.0
heating & air conditioning/hvac
+ -1 more
We asked for a bid on a complete new unit. They sent someone out to measure and said they would send it to the engineers to figure what size unit to put in. I called several times and got the run around. They never came back to us with a bid or anything. Just kept dodging the job. If they didn't want it, why can't they just say so.
Description of Work: tried to repair old unit. Ultimately we asked for a bid on a new unit.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
1.0
$176
Anthony C.
08/2014
1.0
heating & air conditioning/hvac
+ -1 more
When thy installed my brand new unit they did not connect the back flow sensor which keeps your system from flooding your house. Well, left a message for skip and he NEVER called me back after several detailed voicemails explaining what was going on. Finally spoke to a manager and the first thing he told me to do is call my home warranty service and not them even though it was clearly their fault. He had a tech come to my home and could not figure it out. After 30 min. He called the home office and had someone tell him how to fix the issue. He connected all 4 wires that had never been touched and then connected them. He said that it was likely their fault but when I spoke to the head guy he said that he would have someone come out and look at the unit to see if it was the cause of the flood! He never called me back and reiterated to him that every day you ignore my call the more chance the more MOLD there will be! That was in June! It is now August 2014 and still no call. Just another company who thinks hat they are too big to be punished! don't use this company! now I am left with thousands of dollars in repair bills.
Description of Work: Forgot to hook up overflow sensor
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$5,000
Laurence C.
07/2014
5.0
heating & air conditioning/hvac
+ -1 more
We have used them before, they are our normal service provider. They have been the one that comes out to do things. It's a combination of space fitting and we have used them before. We decided to go with them again. The guy that came out was very awesome and looked at everything and he gave us feedback on some things. I felt like he did a very good job explaining things to us and taking into consideration the situation we had.
Description of Work: They have not installed yet.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,000
Randy E.
02/2014
2.0
heating & air conditioning/hvac
+ -1 more
I called L/P and explained the above, and requested that the local office manager call/stop by my home so I could meet and familiarize him/her with my unit's history and get acquainted. I provided my address and phone number and was told that my request would be passed to the local office manager that day. It's been two months and no reply. I am 68 y/o, own my own small business, am retired military and just lost my wife after a six-year battle with breast cancer, and my Labrador two days before, and my brother-in-law 29 days later. I have had 'many balls in the air' in the last four months and may have become a little short on patience, but I believe that when a request is made such as mine, the least the company can do is call back and acknowledge my request and that they would be contacting me for an appointment at the earliest possible date. This is fundamental respect and reflects the professionalism of the vendor. I am going to find another service provider who will at least demonstrate an modicum of respect to customer requests, old or new.
Description of Work: This is an atypical evaluation because it is not based upon current technical service or equipment. I was a customer of L/P beginning in 2004, at which time they installed a complete, new system. In 2005 the outer compressor 'shorted to ground' and was replaced, something I had predicted to the manager a year earlier. By 2007 the new system had begun to fail and I paid $12,000.00 to have L/P install an entirely new system and relocate the outer unit to the attic, the labor for which took up the bulk of the cost. I purchased their top-of-the-line unit with the optional air treatment unit to help my wife's asthma/allergies. L/P did a great job with the modification and carpentry in my attic and the unit has been operating satisfactorily. In 2008 or 2009 the employee who oversaw my install and maintenance went to another competitor and I chose to move my HVAC service with him. Recently, I chose to move back to L/P because the competitor went out of business.
Rating Category
Rating out of 5
responsiveness
1.0
punctuality
1.0
Dennis W.
01/2014
5.0
heating & air conditioning/hvac
+ -1 more
On Sunday evening, Jan. 5, 2013, our geothermal Water Furnace, an attic installation over our master bedroom, quit working. I tried what I knew to get it working, but no luck. Sunday night was a two cat/one dog pet-night in our cold bedroom (outdoor 20 degrees). By morning, the inside master bedroom temperature was 55 degrees. I searched Angie's List under the category and quot;geothermal systemsand quot; and got two results. The and quot;Aand quot; rated company was in the Waco area, whereas the and quot;Band quot; rated Lochridge-Priest company was in Belton -- so Monday morning, Jan. 6, I called Lochridge-Priest in Belton. I explained my situation to the courteous woman (Dawn, I think!), and she said that she could have someone at my house the same afternoon. I happily accepted. She assured me that the service person would call before coming. Jacob, the repairman -- called at about 2:40 p.m. to verify my address and tell me that he was coming. Young and neatly dressed in his Lochridge-Priest uniform, he arrived at about 3 p.m. I showed him the unit in my attic and he went to work. He was here about an hour. He put 2 lbs. of Freon into the unit, tested it for 10-15 minutes to be sure it was working correctly, then cleaned and straightened the area upon finishing. He came inside to present me the bill. With the 2 lbs. of Freon ($100), plus $65 trip charge, plus tax, my bill came to $183 and change. The bill was fully itemized, including extensive comments, and easy to understand. I gave him my credit card, he called it in, and we were done. Then, however, Jacob took the time to answer several of my questions. In our conversation he assured me that he takes on-going Water Furnace classes to stay current. My three Water Furnace units are 20+ years old, so when I expressed my concerns about their potentially short future lifespans, he gave me several suggestions for eventual replacement options, either with new Water Furnace units or with new conventional heat pump systems. He also gave me a couple of tips about things I could do with the Water Furnace units which might avoid my having to call a repairman. When he left through my garage, he commented that I might consider replacing the old unwieldy wooden folding ladder that provides attic access from the garage (a ladder he had neatly folded and re-positioned in its place in the garage ceiling). He suggested a new and quot;slidingand quot; ladder which worked much more efficiently and would be easier to open and close; he had just recently installed one in a relative's (or friend's?) garage. Lastly, I told him I found him on Angie's List, and he wanted to know how that worked! So now he knows about Angie's List! All in all, a thoroughly pleasant service experience. Even the $183.XX cost could have been a lot more, so I was happy. And now, I have a relatively local service company which I can rely on for future service calls! Yea!!!
Description of Work: Repaired Geothermal Water Furnace unit, replaced freon.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$183
Eric U.
01/2014
3.0
heating & air conditioning/hvac
+ -1 more
Lochridge-Priest never provided a bid and did not follow-up their initial visit. At the time, I only had two other bids, so LP would likely have been one of the finalists. Based on other positive recommendations that I had received, I would have given serious consideration to their bid. As it was, I had to solicit additional vendors and eventually awarded the job to another contractor who successfully installed a gas heating/air conditioning system in the basement, an electric heat pump in the attic, and a mini-split ductless system in a room addition, with total expenditure of about $20,000 in all. FYI- I had difficulty getting bids from several contractors, because this was a retrofit in a historic home. I understand that not all contractors have the desire or experience to handle a job of this type, but I would have expected one of two responses from LP, either: 1) We are not interested in the job or 2) We are interested, but only at a very high price. As it was, I received no response at all.
Description of Work: Garland Hollis/Lochridge-Priest visited my home with the intent of preparing a bid for a heating/AC installation.The job required two conventional HVAC systems and an additional ductless mini-split system. This was a historic home that already had central heat, but did not have central A/C. L-P took extensive measurements to calculate the heating/cooling requirements for my home and promised to get be a bid within a few days. I was very impressed with their thoroughness in scoping out the job.
Rating Category
Rating out of 5
professionalism
3.0
responsiveness
1.0
punctuality
5.0
$20,000
Jeff J.
08/2013
4.0
heating & air conditioning/hvac
+ -1 more
I have never had any issues with them but it seems like there has been a couple of issues with maybe a bill or something like that and my husband has handled that. My husband mainly deals with them and sets up the appointments with them and he will just schedule it on a morning that I am here or whatever. So, I only take care of a little piece of it. They are friendly and they take care of things. We are still willing to use them despite some issues.
Description of Work: The last time that we used Lochridge-Priest Incorporated was probably in February for the checkup of our air conditioner to make sure that everything was good and ready for the summer.
Rating Category
Rating out of 5
quality
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Carol J.
06/2013
5.0
heating & air conditioning/hvac
+ -1 more
They were courteous, professional and explained everything they did.
Description of Work: Replaced a part in the AC unit
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Ursula S.
06/2013
5.0
heating & air conditioning/hvac
+ -1 more
Showed up on time. They were very professional and clean workers. Did not waste any time. I am very satisfied with the work done.
Description of Work: Replaced old A/C unit with new.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,600
James H.
01/2013
5.0
heating & air conditioning/hvac
+ -1 more
They were excellent! They did a real nice job and we were happy with the work. They did exactly what they said they were going to do for the price that they quoted. They were also very polite and on time. I have no problem with them at all.
Description of Work: They installed a new air handle upstairs for us and a air conditioning unit outside. They also come out twice a year for routine maintenance. They have always been very through.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Madeline W.
12/2012
5.0
heating & air conditioning/hvac
+ -1 more
Overall a good experience as we definitely didn't want to make a major purchase from a company that might disappear in the next year. Our unit was registered online so there is a record of install. Crew came in, did their work, and completed in the 5-6 hours as quoted. The New AC and furnace was a better quality than when our house was new because the efficiency was higher than the original AC.
Description of Work: New air conditioner and furnace in 15 year old home. Previously used a different provider who made the old AC unit unserviceable due to a lack of knowledge. Good points were the options for ranges of quality - low to high and applicable prices. Big investment, but well worth the decrease in our electric bill and the quietness of the unit. Good - reputable company, stand by their work, provided interim room AC for the couple of days until our unit came in. Prompt install without a heavy sales pitch, Texas in the summer withoutAC is unbearable. Office staff and lead were responsive and gave us a price break for paying up front versus financing. Less than a week from contact to install, but be aware that summer months meant we were in line for equipment and service.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,700
Ursula S.
10/2012
5.0
heating & air conditioning/hvac
+ -1 more
Very professional, no wasted time, two installers worked very well together. Every one knew what they were suppose to do. When the job was completed I was explained the workings of the unit. I was pleased with the job.
Description of Work: Replaced complete A/C unit inside and out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Bob D.
09/2012
5.0
heating & air conditioning/hvac
+ -1 more
We called another company first but he was no help. It was the weekend and we called this company. They were were honest and professional in handling the call and did not over charge us.
Description of Work: He replaced the blower in the air conditioner. The company kept us informed during hot weather and high volume time.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$118.5
John S.
07/2012
3.0
heating & air conditioning/hvac
+ -1 more
Technicians arrived promptly after we called, but once in my house they both smelled of heavy smoke. A few profanities slipped out while they were talking to each other. Not very professional.
Description of Work: Cleared a clogged AC drain pipe. Technician did not put air filter back in after he took it out. I did not notice this for a few days. I put it back in (hopefully) before any damage was done.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$100
Donna E.
07/2012
5.0
heating & air conditioning/hvac
+ -1 more
One of the things remarkable about them was that they didn't criticize us for having a very old system. They were willing to work with what we had instead of saying we need to replace it.
Description of Work: We use Lochridge-Priest Inc for our air conditioning services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Vern C.
06/2012
4.0
heating & air conditioning/hvac
+ -1 more
When they installed my unit, they left some things undone. I had to call them back to finish the project. Another time, they didn't fully check the whole unit. I like the quality of the unit.
Description of Work: Lochridge-Priest comes to check my air conditioning unit.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Joan K.
04/2012
4.0
heating & air conditioning/hvac
+ -1 more
.Overall they did an ok job. and we would probably use them again.
Description of Work: .I used Lochridge-Priest Inc for our heating & ac care.
Rating Category
Rating out of 5
quality
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Susan Z.
04/2012
4.0
heating & air conditioning/hvac
+ -1 more
They are very good. They gave us really good service. It was something minor so we didn't have to have a new unit. They do good, quality work.
Description of Work: Lochridge-Priest came out to work on my air conditioner in March. They checked my air conditioner and replaced a small part.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$130
Nicole B.
02/2012
4.0
heating & air conditioning/hvac
+ -1 more
The compressor went out in our air conditioner, so we were calling around to get estimates for repair or replacement. We called them because we had a Lennox system and wanted to have someone out who was familiar with old Lennox systems and just might be able to repair instead of replacing. They were able to come out quickly and were punctual with getting back to us both on the phone and coming out to the house. We told them what we wanted and of course they said they had to come out and see they system to give us an estimate. To be fair we did not ask up front, but I was surprised with a $118 bill for them to come out and say, "Yes, you're right. The compressor is bad and you need a new system." We told them the compressor was bad over the phone, as they were not the first a/c repair people we had over. The tech didn't have any details on cost for a new system and told us that the estimates he was giving us for a new system (after calling the office and relaying all our questions to someone there) didn't mean a whole lot unless we had someone come by and do an in depth consultation of the air flow in our house. After the bill for telling us what we already knew and for being here no more than 45 minutes, no thank you!
Description of Work: Estimate of damage
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$118
Linda D.
10/2011
4.0
heating & air conditioning/hvac
+ -1 more
They've not done duct cleaning for us. We were using them when we first got here. Our experience went very well. I assume that it's usually a different person who comes out every time. The guy did what we said needed to be done at that time. They offered the annual service, but since we paid him he said that there was no reason for us to go with the annual service which was consistent with my calculation. He said that it would be cheaper for us to just call for the service in the winter. The annual service has also got gas and we don't have gas. I really can't compare them with other companies as they are the only ones that we've used for our air conditioning. It isn't hard to get them to come out. They come out and do what they say they are going to do. We did have them install a high efficiency unit and it took a part of the day to get that in, but they did a good job. We got the tax reduction as well and they ensured that they got the paper work done. They are good, but we haven't tried anybody else and I'm not really qualified to say that they do an excellent job. They just seem like they are good at what they do.
Description of Work: Lochridge-Priest Inc put in our air conditioner. They serviced the heating system about a year ago.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$90
Terry H.
09/2011
4.0
heating & air conditioning/hvac
+ -1 more
I had a good experience with them. They tried their best to keep me from heat for too long. They first tried to repair my old device, but that did not work. They then gave me a deal for the new one. They do good work. They have different technicians. If you don't like the one they sent you, you can call and they send another person. The first guy who came did not have a personality and he was obnoxious. They then sent a different guy and the work was done well.
Description of Work: I bought a new air conditioner from Lochridge-Priest Inc two weeks ago.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Air Duct Cleaning,
Plumbing,
Solar Panels,
Drain Cleaning,
Metal Fabrication & Restoration,
Electrical
FAQ
Lochridge-Priest Inc is currently rated 4 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Lochridge-Priest Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Lochridge-Priest Inc does not offer free project estimates.
No, Lochridge-Priest Inc does not offer eco-friendly accreditations.
No, Lochridge-Priest Inc does not offer a senior discount.
No, Lochridge-Priest Inc does not offer warranties.
Lochridge-Priest Inc offers the following services: Air conditioning & heating systems, complete design build, plumbing and process piping, hydronic piping systems, systems controls, air balancing (not certified), refrigeration systems, pipe and sheet metal fabrication & installation & full maintenance, electrical residential and commercial services