Not happy with flooring choices and lack of professional services. In updating and moving, I mistakenly thought that John Proctor's experience would make his recommendation for flooring better than MY 'shopping' and pricing. The small sample looked pretty good, and I signed a fairly blank contract. My fault for NOT shopping & comparing other companies, and for NOT checking John's choice BEFORE installation. Color match WAS NOT GOOD. His installers were adequate for the job, but unprofessional in setting times and performance. John Proctor did nothing to arrange installation, DID NOT check finished job, and ONLY appeared at site when I called to complain about the color selected. He said that I would be OK with finished flooring and left. I'm Not okay with his choice, and so wish I had not trusted and paid && for what I thought would be a contracted, professional, job. It should have been a DIY job, only I didn't realize that. Showing-up for service would have been helpful!
Description of Work: Vinyl Plank flooring installed for 2 medium-sized bedrooms.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0
$3,000
Response from Home Place Interiors
[Member Name Removed] was trying to match a floor that had been discontinued, she maid the final choice not Home Place. Her biggest complaint was that we showed up 20 minutes early to start her job. At no time was she promised that the new flooring would match her existing floor that has been down 15 plus years.
Dottie E.
03/2018
5.0
flooring contractor
+ -1 more
Looks great, men who laid it were friendly and very skilled. Would certainly hire them again.
Description of Work: New flooring laid for entire house except kitchen.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Andrew C.
06/2017
5.0
flooring contractor
+ -1 more
.
Description of Work: ..
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,800
Clayton C.
12/2016
5.0
interior designers
+ -1 more
They were professional and very helpful.
Description of Work: This company came and did a consultation for interior renovations.
Rating Category
Rating out of 5
quality
4.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
kathy S.
02/2016
5.0
flooring contractor, remodeling
+ 0 more
They laid plank flooring in my house. They also laid some in the rest of my house about 7 years ago. Awesome job, very timely
Description of Work: John helped me decide on a product and then his crew removed every bit of flooring in my house (a combination of tile, carpeting and hardwood) and installed all new flooring. It is wonderful! I love the floor. I love the professionalism. I love the compliments I receive all of the time. We tried to find an area rug. I selected one, paid for it, and when it was delivered, it didn't have the same colors (I knew every rug was unique). John was awesome helping me to try to find another rug, and when I couldn't find another one, he quickly refunded my money. I couldn't have asked for a better experience.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,000
Dean M.
05/2014
1.0
remodeling
+ -1 more
This review is better late than never since we joined Angie's List recently. However, our experience was so bad we felt compelled to write.. We ordered flooring from the samples John showed us. We were not home when he began installation. When we arrived home the flooring was so different from the sample we couldn't even recognize it. It looked awful. John acknowledged that it did not look close. But when we told him it was not acceptable, he became so irate it made our young son cry. John refused to pull up the flooring, took the rest of the flooring and left us with half of a large room full of ugly flooring that we had to pull up and dispose of ourselves. VERY RUDE and UNPROFESSIONAL.
Description of Work: Installed flooring in a large great room in our home.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$2,000
Response from Home Place Interiors
I think the [Member Name Removed] have Home Place confused with someone else.there complaint was from Jan 2004. We opened in Aug 2005. I have never worked for them. If I had there problem would only require having the manufacture determine if they had a legitimate complaint.
Daniel M.
04/2013
4.0
flooring contractor
+ -1 more
It was fine. I'm not sure if I'm going to work with them or somebody else.
Description of Work: I got an estimate from Homeplace Interiors for new flooring for the kitchen, bathroom and utility room.
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Donald T.
07/2012
1.0
carpet installation, remodeling
+ 0 more
The quality of the work was excellent. I have no problems with the quality of work. The problem is they had to have money upfront to be able to do any work. They used a sub contractor that was going to put up 40 pieces of paneling. He stopped in the middle of the job. He did all the paneling but he never did any of the trim. He charged me $8100 which was too much and and dropped it down to $6200 which is still too much. He is telling me that I owe him more than $800 to come back and finish the trim work. I got another estimate from another contractor and they told me that it is really a $400 job left. I feel I have been treated like a red headed step child. There is no way I could possible recommend this company to do work in anyone elses home. Find a larger company. The door bell is now not working after all of this work.
Description of Work: He was supposed to carpet the hallway, four bedroom, and two dinning rooms. He also was in charge of sub contracting out panel work and trim work. He was also supposed to be in charge of clean up, putting everything back in the rooms, and put in new plywood where the water heater goes.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$13,000
Response from Home Place Interiors
We gave the member an estimate and turned it into his insurance company of the cost of the work to be done. After he realized he had to pay the detectible he suggested that I write an inflated bid to the insurance company to cover his deductible. After that, knowing he had no money to pay the coverage, we decided not to continue work until we collected from his insurance agency. The reason the contractor reduced his price was because the member eliminated some of the work to be dine, which then gave him the money to add two rooms of carpet. We went out of our way for him; we filed all of his paperwork for him. He still owes us which we will never collect. If this is not resolved, we will sue him AND Angie's List for slander.
Michael L.
09/2011
4.0
flooring contractor, home remodeling
+ 0 more
Job was per budget, but not within time estimate due to length and perfectionism of the tile installer. Job is excellent and enjoyed everyday.
Description of Work: Removed all of bathroom fixtures and cabinetry, designed specialized shower expanded from removed, and designed custom tile with various trim pieces to tie in with custom cabinetry and granite countertops.
They beat everybody else’s price. They do quality work. I would use them in the future.
Description of Work: I used Homeplace Interiors to put some carpets a year and half ago. They put carpet in one room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
John F.
02/2011
5.0
home remodeling
+ -1 more
Very positive experience. They were very professional, timely, and on budget. They were able to get on to the job really quickly and finished really quickly I would recommended them to anyone.
Description of Work: They removed our heating and air conditioning unit and installed a new heat pump heating and air conditioning unit.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Flooring Sales and Installation,
General Remodeling,
Carpet Sales and Installation,
Kitchen and Bath Remodeling,
Interior Design and Decorating,
Window Treatments,
Hardwood Flooring Sales and Installation,
Ceramic Tile
FAQ
Home Place Interiors is currently rated 3.9 overall out of 5.
Monday: 8:00 AM - 5:30 PM
Tuesday: 8:00 AM - 5:30 PM
Wednesday: 8:00 AM - 5:30 PM
Thursday: 8:00 AM - 5:30 PM
Friday: 8:00 AM - 5:30 PM
Saturday: 10:00 AM - 2:00 PM
Home Place Interiors accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Home Place Interiors offers free project estimates.
No, Home Place Interiors does not offer eco-friendly accreditations.
No, Home Place Interiors does not offer a senior discount.
Yes, Home Place Interiors offers emergency services.
Yes, Home Place Interiors offers warranties.
Home Place Interiors offers the following services: Carpets, hardwood, tile, vinyl, area rugs, window treatments & bedding.