GGA Pest Management Services

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Pros: The Pest Control Technician, Small Business Appeal, Pricing. Cons: Responsiveness to schedule changes, customer service at front office, feedback. GGA provided sound pest control service for our home over a two year period from 2012-2014. We stopped our service in mid 2014 to save money and see if insects/pests would return. We attempted to restart our service last month (Aug 15) but due to unavailability issues and a customer service rep at the home office that wasn't overly helpful we've decided to use Orkin for our pest control needs. GGA scheduled our first initial service seven days after first contact even though we requested an earlier appointment. For comparison we called Orkin on a Friday afternoon and they came out the next morning. It is true we had to reschedule the initial visit once due to mis-communication between my wife and I and another time because our son fractured his hand. We understand that is an annoyance but good customer service would mask/hide their feelings and try to accommodate accordingly. Each time the customer service rep could only schedule appointments weeks later and made both my wife and I feel like she was doing us a favor and was bothered by the situation. What was initially a seven day wait for the initial visit became an approximately 10-12 day wait. There could be many limiting factors on why GGA isn't overly responsive and has a week or two lag time between an appointment request and the actual service. Maybe its the busy season or there aren't enough technicians to provide prompt service. We're a pretty easy family and understand that stuff happens. The actual service they provide at the house is good. We're just disappointed in our customer service experience and how we were treated over the phone.

Very very nice and they were considerate.

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They always do a great job. Highly recommend.

It went really well even though we ended up not using them because our Christmas plans had changed but we are keeping them on our list for Christmas Decorations for the coming Christmas.

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What I liked about them is their promptness.

I could not agree to their terms. I will contract with another company.

We got them off Angie's List. We pay $80 a contract. They did a good job because we've signed a contracted with them. They were very punctual and they did a good job of getting rid of our problem.

I would not recommend them. They were to take care of termites, insects, and squirrels, which they did not do. They said we had rats as well but we had not seen any. They came out and treated for termites and for insects, like water bugs and caterpillar things. They said that they were going to treat for the squirrels, and they said it was rats so they set out traps for both. We had set up for quarterly treatment but they were having to come out once a month. Their treatment was not lasting and was not very effective. This one supervisor that worked for the company was down right rude and verbally hostile to my mother. Everybody else at the company was nice. This one-person came out to my mom's and was acting like it was his place, that he was in charge and that he was going to control the show. He forgot that my mother was the customer and he treated my mother with no respect what so ever. I threw him out of my mother's house. Not physically but verbally. If it had not been for him I would say, the company was good but as long as that man works for the company, I will tell people not to use them. His name was Robbie. If they get rid of that man, I would use them again.

GGA was recommended by a friend, and they have been very easy to deal with. We had a new house and big problems with ants, scorpions, and millipedes. We were able to get an appointment pretty quickly, and after they sprayed, we didn't see any bugs until we churned everything up in the yard doing our landscaping. I called GGA and they came back out and resprayed. No more bugs! Since we have small kids, they also used a safer spray that is non-toxic on the floors once it's dry.

I was happy with the quality of their service. They seemed knowledgeable and courteous. They went out of their way to work us into a booked schedule as we were trying to spray prior to unloading our moving truck. We signed a contract as we were so pleased with their service.

very well, no smell and stopped bug problem

GGA has exceeded our expectations to date. The pest control technician is extremely knowledgable and passionate about his craft..

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Jim, the inspector was on time and spoke in words that I could understand. Corby was on time to treat the house. They both assured me they would come as many times needed to get rid of the pest problem.

I called them to come out about three weeks ago and we set up an appointment and they did not show up and did not call. They were okay before when I used them and I decided to find somebody else.

Very good. The estimator was quite knowledgeable, and the exterminator was quite professional, too. Bottom line: the service was done six weeks ago, and we no long have an ant problem. The price was reasonable for what they did, and they didn't try to sell us a long-term contract or other pest control services that we didn't need.

It's a great company. They really stand behind their product. Nacho is our representative and he really takes great care of us. They are a great company.