Metro Waste Systems

I used to be a Tiger customer, but I decided to switch because of their frequent price increases. I gave Metro Waste a change and I'm glad I did. I mean, I just want my trash picked up, easy day. Metro has delivered with no issues whatsoever. Even when we might forget to take out the trash one day, their customer representatives have been nice enough to accommodate us. They collect my trash on Tuesdays and Fridays, and recycle on Wednesdays. Very dependable. When I had the need to dump a mattress, they gave me a fair quote and were quick to pick up the mattress the day they indicated. So far, so good. I recommend Metro!

I really wanted to love them due to price & when I called to sign up the lady was helpful & explained their services to me. We had tiger before & their prices had steadily gone up so I made the switch. Well turns out the $70 ish dollars I pay per quarter sounds like a good deal but they will nickel & dime you for everything & their employees can pick & choose what they pick up. When I first signed up I requested bulky pick up of some couches. I paid upfront & we put them out the day before pickup. Well some passerbye picked them up so metro was off the hook. I didnt bother to call them for a refund. It was $20 , not a big deal. I figure some days I will have more trash then others so I didn't mind giving them the extra $20. So now comes today , we put out extra trash, because we order from amazon a lot & have tons of boxes. Well their drivers refused to take them & when i called customer service I was told we have to call & report each & every item that we put out & its considered bulky trash $5 a box/bag. Had I been told this when I signed up, I would have never signed up for service. Super inconvenient to have to call in & report your trash & on top of that prepay every extra box that you put out. I was then told I could bring it in for free....as if I wasnt paying them to pick up my trash already. I thought that was the understanding...I pay you for your service & you in return provide the service. We put out a christmas tree & a pallet as well &was told that needed to be paid for. I dont mind paying for the pallet/christmas tree but paying $15-$20 extra dollars for a few boxes is absurd. As absurd as it would be if I requested a refund for the week I skipped taking out my trash or when there's only 2 bags in my trash can. As a customer , I wouldn't have the audacity to ask for a refund for those days my trash is half empty or not put out at all & I expect that the company would in return understand that some days we will have more trash then others. I am attaching pictures so you can see the "bulky" items for yourselves. If anything I'm glad I discovered this now & not after the Christmas holiday when we (like a bunch of other families) have an abundance of trash. I would like to add that Tiger sanitation was charging $90 per quarter but we never had issues with them in the 5 years of service they provided our family. I will be switching back. You get what you pay for and in this case, if you have a family of more then 4-5 , then i would not recommend metro waste . I added a picture so you can see the so called over sized bulky items i put out there. Basically boxes in boxes, empty egg cartons from easter and half a pinata.