All American Air Conditioning and Heating

A/C was installed but vents were never finished and we have been ghosted for weeks trying to get them to come I spect our until, we are still covered by their warranty and have been unable to get service

I was connected to this provider via my warranty company & upon asking some clarifying questions to manage my expectations I was met with unprofessional behaviors, was hung up on. When I then questioned basic customer service policies as I had left two VM that we're unreturned, I was told that I would no longer be "dealt with" and they were canceling my service contact & I can begin the process over with my warranty company. The unprofessional tones/yelling did not match my simple questions. Very disappointing

I bought a new system from All American barely coming up on a year. Started having issues with it going on a few days now so I'm out of ac in my house with my 4 children. My husband has reached out multiple times and at first he said he would have someone come by. No one never came and he has stopped responding to all calls or texts. I commented on one of his facebook posts since i saw he was active on Facebook and he deleted and blocked me from commenting again. I DO NOT recommend this company at all!! I have contacted another company to come out and help get it fixed so I'm about to be out $1000-$2000 depending if i even have the warranty that he claims are on all his units. And this unit is not even a year old!! Way to leave your customers hanging with no ac or help to fix it.