Benjamin Franklin Plumbing

Overall they were good. Price was higher than I wanted.

The experience was really good. I purchased an Angie's List Big Deal for this service. They did a really good job and went kind of above and beyond to explain things. I will really keep them in mind for future service, but they are one of the most expensive plumbing services. That would be the only reason we would hesitate to use them again because of the expense.

The experience was poor. Don't use them. The workers were very amateur. They showed up on time.

It was very nice. He was very nice. He gave me some tips after that to keep the drain clean. He was a very nice kid. It was lower than what I was going to use the coupon for. He was here on time. I'd use him again, absolutely.

They're great and they're awesome. They have a lot of coupon deals too. When they come out for your first service, they'll give you coupons. They're just really very fair. They came out when they said they would come out. They said that they'd be here at a certain time and they called to say that they're on their way. They're here on that certain time.

It was okay. They were extremely expensive, ridiculous. The quality was fine. He was professional.

I have used them for, probably, 10 years and they are really good.

It turned out very well. It always goes very well with them. They didn't charge anything.

We have always had good luck with Benjamin Plumbing. Their work is great. We can call and the same day they come out.

It worked out fine. I purchased an Angie's List Big Deal for this service. I had no problems with them. It was a very simple thing that they did.

It was an emergency situation. They came out, took care of it and did a correct job. They gave me options in terms of what they could do in various price points. The technician who was here was very good and had very good customer service skills. He let me know what was going on and explained things to me. It was a good all around experience. I would have been happier if it was cheaper, but with water heaters being in the attic and some of the code requirements I understand the price. Even the plumbing inspector came and was responsive.

It was just fine. We have used them many times. They are a little higher than most plumbers, but they also do same day service so if I have an emergency they get right out so that is worth paying for. I think their price is really good for what they do.

Very prompt service, very professional, due to the nature of the emergency of the leak we could not waste time getting estimates from more than one company, I do feel that it was expensive and that had I had more time ( it was during the ice storm here) I would have been able to receive the same service for less. But when it is all said and done they did a good job, on time etc... just was a bit overpriced- even with the Angie's coupon which really helped!!!

That was a funny one. He couldn't do, he said, that was for like a camera drain cleaning thing and he said that that would not particularly apply. He was very nice and he was able to give me some assistance. I ended up paying a separate amount for a service that wasn't done. They way I read that whole experience was, perhaps what I thought it was going to be was not what it really was. He was very pleasant. They were punctual.

He fixed everything fine. Very nice, he went into the master bath and fixed one of the faucets in there and went up in the attic because he had more time, he checked the water heater as well to fill time. He was nice enough to offer if there was anything else he could do.

It was fine. We had some extra work done. They did just fine and explained the charges. I didn't feel that I was taken for a ride.

It went fine. I just needed somebody that had the capability of doing a camera inspection on out main sewer line. The guy came out and diagnosed and I know what the issue is now so it worked out fine. They came in pretty quickly after I got the deal. It was easy and convenient.

They were very nice, quick, and professional.

We're not real happy with it. They came out and told us that our toilets were virtually on the verge of exploding. They pointed out a problem with one of our toilets but they also expressed concerned about its settings which are standard with two other toilets. They're trying to up sell additional services.

It was okay. They were on time and very courteous. They were good and cleaned up after themselves. I thought they did a fine job. I did not think they were the best price around, but with a broken line under my house I did not have time to shop for pricing. Their punctuality is always good.

It was great. It went very well and I would certainly use them again or recommend them. I used the deal within a few weeks after I purchased it. There were no additional charges beyond the big deal amount. I had a list of things to be done. My biggest concern was a blocked up kitchen sink. He took the P trap apart. He told me it wasn't up to code and he just fixed that. It was something my dad had done but he did clear it out and it did clear the clog. He also did the same thing in another bathroom sink. The price seems fair.

The provider was curtious, informative and well groomed. He explained everything and made estimates before hand. He went beyond the usual provider.

We had purchased a big deal for the service, and it was very nice. He was on time, he was clean and neat, he did the job exactly as was expected, and it still works. The big deal was for one drain, and I had them do 2 and so they charged me. Everything was very well done, and according to our agreement, and our need.

The tech assessed my slow drain by flushing the line and inserting his camera into the line. Found a crack where the house pipe meets the street line. Believed the problem was more with the roots that seemed impacted in the line than the crack. Recommended we replace that piece of pipe at a total cost of $2770, and included a refund on the charge for flushing of the line. Came back next morning with a crew who dug up the pipe, cut out the bad piece, replaced it and left my yard looking much like it looked before they dug. They also showed me the piece that had been removed and it was totally filled with large roots which never could have been simply cut out. Everyone was very pleasant and professional. Considering that another plumbing company quoted me $6,000 for replacement of my entire sewer line and tried to charge me over $300 to flush the lines, I am extremely grateful that I contacted Ben Franklin Plumbing.

It was a horrible experience. The guy they sent out turned up on time. That was the only good thing. After looking at the issue and checking through his price list he quoted me $500. $200 of that was to cut out a 1' x 1' piece of drywall. I asked if I did it myself would I save the 200. He said fine, but he's not waiting. "When can you get back?", I asked. "You have to call the office", he responded. The tone of his answer could not have suggested more that he couldn't give a rip what I do. He just wasn't going to wait five minutes while I cut out the drywall. This place is a property that I was renting out the day after, so I needed this stuff done quickly. I caved and let him do the job. I asked him how long the job would take, just to feel better about the exorbitant fee he was charging. "90 minutes to 2 hours", he responded. He finished in 25 minutes. Then he wanted his money with no comment whatsoever on how 'quick' he'd been or how the job was not as difficult as expected. I asked him if he could have a quick look at a problem faucet upstairs while he was here. "No sir, I'd need to charge for that". He gave me a quote of #380, if he had to fix anything. This was not even looking at what the problem was. This was an appalling experience. I feel sick with how much money I paid and I would NEVER recommend them to anyone. Interesting business model: they are punctual as h*** but surely they never get a repeat customer.