In the past years of our experience in the computer industry, we have found a really strange phenomenon. Computer companies neglect and even refuse to give their customers SIMPLE PREVENTIVE SOLUTIONS that would help to maintain the integrity of your computer system(s). This is done in hopes that the customer will return with the same problem so that more money would be made for the computer company. In our opinion, this just proves what a waste of money and emotional energy this is for the customer. Our company helps your company understand the “secrets” of maintaining your network and computer systems with patient and easy to understand training. We solve even the most complex technology issues and, we work together to prevent their return. The hardware our company sells is ONLY TOP RATED HARDWARE at WHOLESALE prices, with the research to back it!
Business highlights
22 years of trusted experience
Services we offer
All computers are serviced by our hands on technicians. We will take a personal approach in repairing and saving your data and pictures. Remote connection repairs fail 80% of the time so trust our personal touch 100% of the time.
I didn't know who to call when I began to have issues with my computer, but, after reading reviews from other customers on Angie's List, I gave Donald a call. I was very pleased with the work he did and the advice and suggestions he provided. My computer works great now!
Description of Work: Computer repair, clearing viruses, and other corruptions
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jeanine E.
08/2017
5.0
computer repair, computer training
 + 0 more
Donald is fantastic. Donald upgraded our software from Vista to Windows 10. He promised everything would be where it was before the upgrade and it was! He is efficient, knowledgeable, reasonably priced, and has the gift of being able to explain complex technology to someone who doesn't know it.
Description of Work: Operating system upgrade
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Carla C.
02/2017
5.0
computer repair
 + -1 more
Based on my description of what was going on, Donald said he would upgrade it to Win10 as there were some corruption errors going on with Win8 OS. He had me bring my desktop to his place of business so I wouldn't be charged for all the wait time to upgrade, but just his actual hands-on time. I was able to drop off my computer same day as making the call. He called me the very next day, a day ahead of what he promised. There were some hardware drivers that needed updated, something going on with Google that he corrected, and he installed Win10. I have had the computer back for a couple of days now with no issues. I appreciated his thoroughness and knowledge. His hourly fee was extremely reasonable and he will be my go-to-person in the future for my computer issues. He also builds custom rigs, so I will also be utilizing his service for when that time comes as his pricing is way better than what you can buy off-the-shelf.
Description of Work: Windows 8 not booting up all the time and disconnects from the Wi-Fi though it showed the Wi-Fi was connected.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Dewayne C.
12/2016
5.0
computer repair
 + -1 more
Very good. completed fast . Kept me informed on what was needed.
Description of Work: computer repair and tune-up.i
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Bob M.
03/2016
5.0
computer repair
 + -1 more
Great. He was very professional and completed job ahead of schedule.
Description of Work: Upgraded to Win10 and cleaned viruses and made much faster and efficient. Hooked up with all free security protection.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
FRED S.
12/2015
5.0
computer repair
 + -1 more
Mr. Bean arrived on time, was very friendly, knowledgeable, and easy to communicate with. He is a good listener and an expert at computers. Mr. Bean immediately went to work on our problems and repaired and explained what he did. Mr. Bean was excellent at keeping us informed of all the new ways to best navigate through our devices. After he completed the work he made sure all our questions were answered. Mr. Bean is the best referral from Angies list that I have used.
Description of Work: Clear desk top and laptop of viruses, install new spyware, hooked up second router, installed printer to laptop, increased speed on desk top, and made recommendations for a better router due to size of home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
PATRICIA R.
11/2015
5.0
computer repair
 + -1 more
It went very smoothly. Because of the initial problem, he determined that he would need to keep it for 24 hours. In less than 24 hours the job was complete. I picked it up and it's operating beautifully.
Description of Work: Donald established the reason that my laptop would not boot up, repaired it and cleaned it up. He updated drivers, installed Windows 10, a new anti-virus program and upgraded any software that needed to be upgraded. Also verified that the battery was operating OK.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Lisa W.
09/2015
5.0
computer repair
 + -1 more
Excellent job..running faster and virus removed.
Description of Work: Updated, cleaned and eliminated virus
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Joseph F.
09/2015
5.0
computer repair
 + -1 more
This guy was magnificent. He had an old-school work ethic and went the extra mile on many fronts without charge. He even offered to let me call for remote tech support if I need anything else small. He's my go-to computer guy now.
Description of Work: Cleaned a virus off my computer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
MARJORIE L.
07/2015
5.0
computer repair
 + -1 more
There nothing that I didn't like, the service was great, the gentle man was very helpful and he did a great job of cleaning up my computer. The price was outstanding.
Description of Work: I used that service last month. He cleaned up my computer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Jacqueline M.
07/2015
5.0
computer repair
 + -1 more
Mr. Bean is fantastic. We took the computer to his home where he has his business. He cleaned the whole thing, fixed the virus problem in less than 24 hours for less than $100... it's now running great. We would definitely use him in the future.
Description of Work: Our computer got the dreaded blue screen! Would not even start.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Barney D.
06/2015
5.0
computer repair
 + -1 more
The vendor took possession of the computer, cleaned up the programs and returned it within one day.
Description of Work: Cleaned up my computer and realigned the printer which had been problemactic.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Esther N.
05/2015
5.0
computer repair
 + -1 more
It's No Secret Computer Service is operated in his home by Donald Bean, who actually understands computer hardware, as well as having all the equipment for analyzing software problems. I needed a new major component because one of the capacitators had "exploded." It worked like a charm for a while, until I installed some new software which caused other problems and attacked my Word Perfect program, which I had used for many years. Since I was not eager to learn a new word processing system, I took the computer and the original disk back to Mr. Bean (lucky I had kept it) and he re-installed it and it works like a charm now. He is quick and charges exactly what he says it will cost, and the part that he installed he sold it to me for exactly what he paid for it, even though he had to spend some of his time going to buy it. I would give him an A+.
Description of Work: He repaired my computer, which had been misdiagnosed as having viruses and malware by the Office Depot team and by the Best Buy Geek squad.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Louise S.
07/2014
5.0
computer repair
 + -1 more
Great. Don took my tower, removed malware. He installed a different anti virus program. I was using McAffee and it was not doing a very good job. Don also installed a utilities cleaning program. Don was fast, efficient, and told me to call him anytime I had questions about the maintenance of my computer. I highly recommend this young man's service!
Description of Work: Cleaned up hard drive, was having problems with constant pop-ups.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Suzanne S.
06/2014
5.0
computer repair
 + -1 more
Everything so far is fine. Don will be @ my home next week to take care of my computer & phone issues.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$65
Manuela P.
05/2014
5.0
computer repair
 + -1 more
never had any problems, would also answer all questions when help was needed!
Description of Work: upgrade home computer, also built our computer 5 yrs ago. would definitely recommend to others!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$97.5
Lynn C H.
05/2014
5.0
computer repair
 + -1 more
CPU was built from the "ground up" with all the appropriate software/hardware. Transferred all data from old CPU to new one. Wonderful, professional, on-time and on-budget job. Would highly recommend It's No Secret Computer Services to anyone.
Description of Work: Built a CPU.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$495
Lisa W.
05/2014
5.0
computer repair, home theater design
 + 0 more
Awesome service and desktop. I have not had any problems with the system. the sound system is wonderful! Excellent service from someone who really knows his business.
Description of Work: Built a desktop CPU to preferences, installed a sound system for wall mounted TV
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$898
Sam S.
05/2014
5.0
computer repair
 + -1 more
I thought I needed a new sound card for my computer. Donald found it was another problem. He solved it and took care of some other issues and he charged me for one-hour' time.
Description of Work: Quickly and efficiently checked my speakers and soundcard and determined that there was no physical problem. Donald hooked up my sound system, found a Windows problem which he repaired, and resolved a network issue with my laptop. He charged me for 1 hour--kind of a minimum charge but he fixed all of the problems I told him about.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Catherine W.
04/2014
5.0
computer repair
 + -1 more
We like him quite a lot, and he was very fast. He offered to maintain our computers for us long distance, and the next time our computer went bad, we couldn't get online because of the internet, so we didn't go with him. We really liked him, he was very helpful, and very fast. His prices are very reasonable, always less than $200.
Description of Work: I used It's No Secret Computer Services. They fixed our computers. We had viruses, and one was running real slow. I had an external hard drive problem.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Debra D.
03/2014
5.0
computer repair
 + -1 more
We have used Donald for years and his service has always been above excellent! He solves computer issues easily that other techs can't find answers to. We could not give Donald a higher recommendation. In fact, we live in Austin now and still call upon his services in San Antonio when needed. Before you use anyone else check with It's No Secret Computers--otherwise you'll be doing yourself a disservice!
Description of Work: Rebuilt my older computer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
CECILY M.
03/2014
5.0
computer repair
 + -1 more
I have tried a couple of other computer repair people, but if I have any more problems I shall certainly call on Donald as he is extremely knowledgeable, and efficient
Description of Work: Fixed a problem with JAVA on my computer that no one else could fix. Corrected the set up on my Blue Ray, and recommended a new cable to enhance the picture, brought it over and installed it, definitely an improvement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Robert G.
01/2014
5.0
computer repair
 + -1 more
Great, not only did he retrieve old files from old computer he set up new laptop up as well, he made recommendation for new laptop based on our needs and not a generic setup. He appeared to have the customer well being in mind versus selling something we do not need. would highly recommend and will use again. I have already gave a family member his name and number for some repairs that is needed.
Description of Work: transferred files from old computer to new. set new laptop up
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Nicole T.
01/2014
5.0
computer repair
 + -1 more
Donald was knowledgeable, responsive and priced fairly. I would recommend him highly!
Description of Work: Set up systems for network, data recovery, set up email accounts and printers.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jennifer D.
05/2013
5.0
computer repair
 + -1 more
AWESOME! He came to my house, his prices are very reasonable for his work. I had a computer that was semi functional and he helped me order the correct parts i needed, then showed me how to put them in, and finally how to set up an operating system. Here is the best part, he let me film the repair so that I could learn how to do it! It was so great. I was interested in not only getting my computer fixed but learning how to fix it my self. He was sooo nice and helped me do that. I would recommend him to everyone. I can not tell you how many computer company's i called trying to get them to just let me watch them repair the computer. Oh and since I ordered all the parts myself and then just paid him for his time/travel, (3-4 hours total i think ) it was cheaper than if i had go any other repair/replacement route. I have had the re-vamped computer for 6 months now and not one issue! He is going to be my Go-to guy for all my future computer needs!
Description of Work: He helped me order, rebuild my computer and load an operating system.
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Service Categories
Computer Repair,
Computer Training,
Stereo and Home Theater Systems,
Phone Sales,
TV Sales,
Computer Sales,
Phone Wiring
FAQ
It's No Secret Computer Services is currently rated 5 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
It's No Secret Computer Services accepts the following forms of payment: Check
Yes, It's No Secret Computer Services offers free project estimates.
Yes, It's No Secret Computer Services offers eco-friendly accreditations.
No, It's No Secret Computer Services does not offer a senior discount.
No, It's No Secret Computer Services does not offer emergency services.
Yes, It's No Secret Computer Services offers warranties.
It's No Secret Computer Services offers the following services: All computers are serviced by our hands on technicians. We will take a personal approach in repairing and saving your data and pictures. Remote connection repairs fail 80% of the time so trust our personal touch 100% of the time.