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Igwt Plumbing Co

Plumbing, Water Heaters, Drain Cleaning,

About us

We are a familey owned co. Work is by the job not the hour. We are a full service plumbing co. We do not have a trip charge or any hidden fees. Your happiness and satisfaction are of the utmost importance. Angie's List members recieve 10% off all parts & labor! We Are licensed and insured. M22817

Business highlights

23 years of trusted experience
Emergency Services Offered

Services we offer

Water Heaters,faucets,slab leaks,drain cleaning,gas lines,gas repairs,new bath tubs & showers,dish washers,water softners,remodeling,sinks,etc.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check

Reviews

4.414 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
7%
3
0%
2
0%
1
14%


Rating CategoryRating out of 5
quality
4.9
value
4.4
professionalism
4.4
responsiveness
4.9
punctuality
4.9
Showing 1-14 of 14 reviews

jim C.
12/2023
5.0
plumbing
  + -1 more
On time and charged me the price he quoted. He installed a much higher quality PRV than many other plumbers do -- at about half the cost. And saved me alot by suggesting a do the digging and i just pay for an install (only took 90 mins and save me alot). And he was extremely honest, I mis-counted and handed him one $20 too much and he counted it and pointed it out and gave it back. I highly recommend this guy!
Description of Work: PRV (pressure regulator valve) and shutoff valve replacement. The old PRV had failed and the shutoff valve was stuck.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Derek W.
10/2023
1.0
water softeners
  + -1 more
I wanted to hire a local plumber to redo my water softener connections. Ed gave me a quote over the phone. The quote only included parts and 3 hours of labor. No hourly rate was given for the labor. Ed stated that he told me the labor rate on the phone, but he did not. Needless to say I was shocked when I heard the amount I owed. The amount was 150% of what I expected. Ed’s work was outstanding. I am very happy with his work but not with his communication. If you hire him make sure you have a complete estimate. I paid a few hundred dollars and didn’t even get an invoice. I will stick to plumbing companies who will stand by their estimate and provide an invoice for the work done. He did let me write a check for the work even though he told me that my bill was based on a cash estimate. That was another point that was not told to me when he gave me a quote.
Description of Work: Redo water softener connections to include soldering adapters and removing the push to connect fittings. Insulate all water lines.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

$730

Response from Igwt Plumbing Co
Dear Mr. [Member Name Removed], I'm very sorry that you were unhappy with the price, my level of professionalism, and the cash discount, even though you wrote a check. you contacted me on 10/23/23 with a request for a phone quote. After having reviewed the photos of your current water softener, and water filter plumbing I quoted you an estimate of $495 labor ($165per. hr. x 3hrs.), and $275 for parts. a total of $770. I said, "Your total will be $770. That's $275. for parts, and $495. for labor. The $495. is based on 3hrs. of labor. If I'm able to complete the job in less time the price will come down accordingly." I gave you a $40. discount, but my hourly rate is still $30 below the area average. "The amount was 150% of what I expected." Approx. $486.75 would have been the total you expected. After deducting for parts that only leaves $211.75 for labor, or 1.28 hrs of labor. What I don't understand is why you didn't ask me for my hourly rate when I got to your house, or while the work was being preformed. The total price was $40. below the estimated total of $770. I'm very sorry for having not written you an invoice. I'll get one to you ASAP. Please correct me if I'm wrong, but are you upset that I gave you a cash discount, even though you didn't pay cash, and that I should have informed you of this discount at the time of the phone quote? Please accept my most sincere apology. Sincerely, Ed Binkley

Charles S.
08/2023
5.0
plumbing
  + -1 more
If you’re looking for a top notched plumber then call IGWT . Ed is super friendly,knowledgeable and always a fair price. Go with IGWT they are the only plumber you’ll need .I am very impressed and satisfied with the irk they did for me
Description of Work: All kinds of things

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brian M.
11/2016
5.0
plumbing
  + -1 more
After getting about 6 quotes , we hired Ed to install new kitchen faucet, ro system, soap and modified plumbing to fit new sink and install dishwasher and gas stove. Ed was great and took his time to get things done just right and to our satisfaction. When an issue arose, he carefully explained and provided solutions. His price was good compared to most others but his quality was great.
Description of Work: After a kitchen remodel, we needed to find a good plumber to install new kitchen faucet, ro system, soap and modified plumbing to fit new sink and installed dishwasher and gas stove.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

David F.
07/2015
5.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: Repaired broken sewer drain line under foundation of house. Worked performed a master plumber. Did a good job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Gordon B.
06/2014
5.0
plumbing
  + -1 more
They're pricey but at least they do a job that I'm satisfied with.
Description of Work: Igwt Plumbing Co. reset a couple of toilets for me.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$370

Scott W.
04/2014
5.0
plumbing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Scott W.
08/2013
5.0
plumbing, drain cleaning
  + 0 more
First off, let me say that Ed has been a neighbor of mine for nearly 10 years. I have never questioned his integrity. He has done quite a bit of work around my place, some for free, saying that’s what neighbors do, but his prices were always fair. He is an expert at what he does and always takes the time to explain what’s the right way and what’s the wrong way. He does not compromise in his methods or materials. Nor does he recommend other tradespersons that he does not thoroughly trust. He has been honorable with the way he has dealt with us, his customers. Although, it is not my concern how he handles his business, I can only assume that it too is honorable. Ed is a great plumber to work with and I highly recommend him.
Description of Work: Replaced tub and double vanity sinks. Refurbished toilet. Fixed leak in the slab. Installed all new fixtures. Cleaned out all drains. Recommended tile and general contractors which we used and rate highly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Joan U.
08/2013
1.0
plumbing
  + -1 more
Let's just say that I had used IGWT Plumbing several times over several years at two of my houses. I was usually pretty satisfied. I don't know what Ed's problem was on this date. He went to my rental to find out what the leak in the kitchen ceiling was. He checked under the upstairs master vanities and couldn't find the source. He called me (my tenant was with him) to say he thought he needed to poke a small hole in the kitchen ceiling to pop a microscope light up to see if he could see a leak. I told him, yes, a small hole. Next thing I know my tenant calls to say Ed was cutting three large jagged holes in the ceiling large enough to put his head through to continue to search for the source of the leak. This was not approved. I called Ed to tell him to stop and leave. I asked him to mail me an invoice. He said the work performed cost $200 but if he mailed me an invoice he would charge an extra $50. We argued. I knew his professionalism was always a bit shady. He usually wanted cash and wanted to do the work with a and quot;handshakeand quot; no receipt. Because he was always doing work at my rental I always insisted upon a receipt. He seemed to reluctantly write me one when I asked. His prices seemed pretty fair at first and he was very responsive. I could not believe he was asking for an extra $50 to mail me an invoice on this occasion! Ridiculous. I think this guy is afraid of a paper trail. I would never use Ed again. and quot;In God We Trustand quot; Plumbing. Really? I didn't trust him anymore. The ceiling in my rental was a disaster! Estimates to repair it were $800. Thank God my tenant is handy and he repaired it for me. What a mess Ed made...and I specifically told him and quot;one small hole for the camera or microscope light he was usingand quot;. I should've taken a photo. It looked like a 9th grade shop student made the holes. And he never did find the source of the leak after all. It's hard to find a good plumber. Ed seemed like the right guy, but increasingly became the wrong guy over the years.
Description of Work: Check for source of leak in kitchen ceiling.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0

$200

Louise B.
08/2012
5.0
water heater repair
  + -1 more
fe
Description of Work: Our water heater died on a Friday night and needed to be replaced. We removed the old one, bought a new one from Lowe's. The existing pipes did not fit the new heater so we called IDWT Plumbing. It was a Saturday so I wasn't expecting same day service, but they came out and fitted the pipes. Couldn't be happier! They showed up when they said they would, were professional and did an excellent job! Will definetly hire again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Bonnie D.
03/2012
5.0
plumbing
  + -1 more
Called Ed, and he came out the next day to get started. Even though the plumbing from the builder was a mess, he quickly and professionally installed the valve. When he was finished, he put my sod back and cleaned up . He was very professional, i asked about using lower quality materials because we were selling our house. Because of his ethics, Ed wouldn't cut corners or do a cheap job. He does it right the first time. He is now my plumber.
Description of Work: Had to have a pressure reducing valve installed to sell our house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Melissa P.
02/2012
5.0
plumbing, water heater repair
  + 0 more
This was the fifth time I have used IGWT Plumbing since discovering Ed (recommendation from a neighbor) three years ago. I feel so lucky to have him to rely on for all my plumbing needs. At each call he has been prompt and professional and has done high quality work (unlike the original plumbers who worked on my home). Over the past three years he has replaced both of my water heaters, installed a faucet, fixed leaky toilets, installed a kitchen sink, cleaned out clogged piping, replaced a water pressure valve, and now located a mystery leak, I wouldn't trust my plumbing to anyone but Ed. At our first meeting he found the water pressure valve two other companies told me I didn't have (and they charged me a fee to tell me that - without digging for it). Ed found it within about 15-20 min with minimal digging. He replaced it with a high-quality fixture and charged me a very fair fee. He also has spent two entire days at my house replacing 2 attic water heaters that went bad and did a check on my other plumbing (sinks, toilets) and fixed some minor issues without additional fees. He even warned me about an issue he saw in my attic with my a/c unit that needed attention. He is incredibly honest and trustworthy. This is a plumber who you can tell takes pride in his work. You can't go wrong with this company!
Description of Work: On this visit Ed located a mystery leak that was coming through my ceiling from the shower upstairs. He was patient and thorough. To locate the leak he had to use a scope and cut through the bathroom wall.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Joe P.
01/2012
5.0
plumbing, water heater repair
  + 0 more
uled o
Description of Work: My 12 year old water heater ruptured on a Friday, I'm glad I was at home. I called around and Ed at IGWT quoted me a fair price, and could do replacement the next day which was a Saturday. I went to Lowes and purchased a water heater he showed up on time and did replacement and hauled off old heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

09/2007
4.0
plumbing
  + -1 more
This plumber is always prompt and arrives at the job when he says. He sticks to his estimates quite well. He is a good worker who cleans up after himself and is courteous and polite. He does good work.
Description of Work: He repaired my upstairs toilet and replaced the 40 gallon water heater. The work was completed in one day.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$300

    Contact information

    146 Sage Dr., Universal City, TX 78148


    Service hours

    Monday:
    8:00 AM - 8:00 PM
    Tuesday:
    8:00 AM - 8:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 8:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 6:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Water Heaters,
    Drain Cleaning,
    Water Filtration and Softening,
    Sewer Cleaning,
    Kitchen and Bath Remodeling,
    Drain Pipe Installation,
    Wells and Pumps,
    Water Coolers

    FAQ

    Igwt Plumbing Co is currently rated 4.4 overall out of 5.

    Monday: 8:00 AM - 8:00 PM

    Tuesday: 8:00 AM - 8:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 8:00 PM

    Friday: 8:00 AM - 6:00 PM

    Saturday: 8:00 AM - 6:00 PM

    Igwt Plumbing Co accepts the following forms of payment: Check
    Yes, Igwt Plumbing Co offers free project estimates.
    No, Igwt Plumbing Co does not offer eco-friendly accreditations.
    No, Igwt Plumbing Co does not offer a senior discount.
    Yes, Igwt Plumbing Co offers emergency services.
    Yes, Igwt Plumbing Co offers warranties.
    Igwt Plumbing Co offers the following services: Water Heaters,faucets,slab leaks,drain cleaning,gas lines,gas repairs,new bath tubs & showers,dish washers,water softners,remodeling,sinks,etc.

    Contact information

    146 Sage Dr., Universal City, TX 78148


    Service hours

    Monday:
    8:00 AM - 8:00 PM
    Tuesday:
    8:00 AM - 8:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 8:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 6:00 PM