Allstate Appliance Repair

I have been hiring this company for several years and never had an issue with them. Something serious must have happened because I have been calling for two weeks and no luck. This has never been an issue with any of the techs they are always very prompt and honest with their work for the last 5+ years. Last time they service my washer was maybe about 8 month ago and now my dryer went out. I suppose I need to hire someone else.

My experience with this company has been consistent with the other bad reviews they have online. You can read some good reviews, but all of us negative reviewers all say the same thing. My experience: I initially contacted them in early 2019 for a deep freezer that stopped working. I found them on Angie’s list, and when I posted my issue, they contacted me almost immediately and set up a time to come look at the freezer. They came out and diagnosed the problem. Very quick to respond initially and on the ball which I appreciated. My freezer is less than 5 years old but they said it needed a new compressor. They said it would take a few days to get the parts in and then they were going to return to install it. On Feb. 4th 2019, I paid $495 for a full compressor kit and install, on an invoice that was created by Mike. The freezer worked great for a couple of months, and then the same issue started happening again (it wasn’t cooling properly) in summer 2019. I have called the company dozens of times to this point and they have never returned my messages. They’ve only have answered the phone one time. I finally got a hold of someone and spoke with one of their techs on Thursday October 3, 2019. I set an appointment for the following Monday, October 7th to come look at the freezer again, sometime in the early afternoon. I took the afternoon off work and sat at my house all afternoon and evening. Nobody ever showed up and nobody ever called me. Tried calling them and of course, no answer. At this point I am out $495, my freezer doesn’t work (and hasn’t for months), and I’ve had to take time off work for an appointment that never showed up. I’ve tried calling dozens of times, I’ve left messages and have never been called back. Their voicemail says they will return calls within 15 minutes. I’ve never received a return call. Their invoice at the bottom says “One year warranty on parts and thirty day warranty on labor.” If the new compressor is bad, then it’s still under their warranty and the warranty should be honored. They don’t answer the phone, don’t return calls, don’t honor their warranty, and will scam you just to make a quick buck off the initial visit. Buyer beware.

Excellent customer service and efficient and prompt repair.

they were very helpful and corrected the problem when i called for the service i was given a time frame as to when they would arrive of about 4-5 hours - i was pleased that i did not have to stay home all day waiting because they said they would call when they knew approximately what time they would be able to be here. then they called again when they were on there way and about 20 minutes out...I appreciated this so that I did not have to stay home all day waiting. they were very professional and did a great job.

They repair refrigerators, ovens, dryers, etc. I did it over the phone and their price was pretty reasonable. One person from another company was about $250 or $275 but these people quoted me anywhere from $125 to $175. I was looking online to see if there is any bad write-ups or anything. They guarantee the products and their workmanship so they're the ones I'm going to use.

We have used this company twice in the past for refrigerator repair and didn't have too much problem, although one of the problems they fixed is now acting up again. So I called them last week and set an appointment for this past Friday with a three-hour "window" of 10a-1p. I took time off of work to be home and they never showed. I called at 11:30am to confirm the appointment and I got someone's cell phone voicemail. I left a message and never heard back. I finally get a call at around 3:30p and I told the person that they were over two hours late and I couldn't wait around any longer. He explained that they had to switch repair orders around or something, but I still felt that unacceptable. I asked to have his manager call me as soon as possible and I still haven't heard anything, three days later. It amazes me how people can have such a low regard for customer service and then wonder why there business is suffering. I understand that things happen, but by not even providing me the courtesy of a phone call and having a complete disregard for my time is totally unacceptable and I will never use them again.

Very nice people, professional and I would recommended.

Had Allstate Appliance Repair out here to diagnose a dishwasher. The repairman (and I use the term loosely) said the soap dispenser solenoid was bad and that replacing the soap dispenser unit would fix the problem. However, he said the part was unobtainable and recommended we buy a rebuilt dishwasher from them for $300. The one he was trying to sell us came with a 90 day warranty. I said "no thanks" and proceeded to find the soap dispenser assembly on the Internet and order it. It came factory sealed. We installed the part ourselves as it was really simple. It didn't fix the problem. We called them back out to explain why replacing the part THEY diagnosed as defective didn't fix the problem. The repairman again started pushing one of their "reconditioned" machines and which point we realized they were useless as far as repairing our dishwasher. Will not use them again.

Technician was very punctual, very clean and professional. Quickly diagnosed and fixed the problem.