A Perfect Pool

Lady was obsessed with semantics of filter vs. pump and kept insisting that my unit did not have a power cord, even though it clearly does. Overall, we both ended up frustrated and she hung up on me rather than trying to explain the differentiation, seeing as how to a layman it makes little difference (since one can't work without the other) She argued with me that there is no power cord instead of explaining that the "pump" has the cord, not the "filter". Bad overall service and would not recommend.

Did not use did not preform services needed

unknown

unknown

On more than one occasion, had to contact provider due to shoddy service and possible damage to pool equipment due to neglect by provider. On more than one occasion, found pool without adequate chemicals and slime growing on sides of pool. On more than one occasion, found unprimed pool pump running and had to call for return service call. On more than one occasion found pressure gauge on pool filter reading at an unsafe pressure and backwashed filter myself even though my pool had been serviced that day. Was told at one point the particular serviceman that was resposible had been terminated and a new employee would be visiting. Same problems occurred after this change. Last straw was 6/25/13 when I founf my pool pump running unprimed once again and upon contacting A Perfect Pool was told they would not be responsible for my equipment and would not be honoring the 12 month contract. I of course agreed with terminating contract but feel they are responsible if my pump is damaged. I am in the process of having the pump serviced by a different company so repair price unknown at this time. I entered into 12 month contract with A Perfect Pool in April 2013 and ended it June 25, 2013.

If I could rate them F-, I would. Please read the entire review for the nightmare that we endured. We contacted this company for service to our salt water pool. The first thing they told me when they arrived was their plan for us to convert our pool back to a chlorine pool! What??? Why would we do that? We just needed help getting the pool back in shape after our motor went out in December of 2012. They told us they could replace the motor which labor would be $95 an hour for up to 4 hours, or we could replace the pump and motor combo. They also told us they recommended some chemicals that we could use with our salt water pool and test strips. We asked them about cleaning out the pool and they told us to do it ourselves. We rented a sump pump the next day, drained and cleaned the pool to perfection, filled the pool back up and contacted them to let them know we were ready for them to install the new equipment. They told my husband to go a head and put 8 40lb bags of pool salt in the pool. The technician came out to replace the pump and motor, but did not bring any chemicals. He said it was not on the purchase order. My husband called the owner and he said he would send someone back out with the chemicals. He sent the technician back out and he put a couple of gallons of chemicals in our pool. He tested the water and said we are "Good to Go". The next day, we had algae and rust spots through out the pool. This was on Friday before Memorial Day. We called on Friday, Saturday and Sunday and left messages for them to contact us. We didn't hear back from them until Tuesday after Memorial Day, I received a call from the owner. He bluntly said. "So, what's the problem". I explained the issues and he said, I told your husband to put in 10-20 lbs of chlorine. No. He did not. He told us to put salt back in. When my husband called them back, he was upset. When he got through to the owner he was told, "You're too stupid to own a pool!" then, "F-you, F your wife and F your pool!" and he hung up on my husband. These "people" then sent us an email stating that they had filed a Police Report on my husband. And they would not be doing business with us. Our calls will be blocked and our emails will be blocked as well. We paid them over $1000 for service/equipment and now they won't even take our calls? STEER Clear!! They obviously are more about selling highpriced, low quality equipment than performing any service or providing a good customer experience. Update - Please do yourself a favor and read ALL of the reviews. These people have a history of aggressive behavior. They have no clue what it means to provide service. All we wanted was to get our pool in shape with the help of professionals. We really made a mistake by attempting to do business with them. My husband never said those things, she is making it up to try to make herself look better for hanging on my husband. Just don't risk the headache, there are much better pool service pool available. Just look at the reviews first. I wish I had.

They have done a wonderful job. If there are any repairs needed, they notify us and allow us to choose to do it ourselves or have them do it. Our pool has been crystal clear and worry free. I would definitely recommend them to others.

"Great"

unknown

They did a fantastic job. They will be out shortly to fix the filter.

They told me it would cost almost $3,000 to replace the unit. Before going ahead with their recommendation, I reached out to another company for a second opinion. They told me that the whole thing did not need to be replaced just a part. This was a $68 part.

The job was done well. There was no issue with the service- just the price. When the next contractor came to do the exact same job again (since the pump overheated again) the charge was $72.00. A Perfect Pool charged $500.00! When I discussed the issue with Doug he was very aggressive. He said that the difference in elevation between the pool and the pump was a problem, and what we really needed was to place the pump closer to the pool. This of course would be a major undertaking and cost a lot of money. I discussed this with several other pool repair people. They ALL said that the difference in elevation was not a problem as long as there were check-valves in place. Our system has check-valves in spades. On the positive side the weekly service was well-done although slightly overpriced in comparison to competitors. We did not go with the year-long contract. If you want full service chemicals and cleaning, the contract at $135/month would have been good. Spiro, our pool cleaner and chemical treated, was very nice. My final evaluation is the following: weekly servicing is probably a good deal if you get the yearly contract. However, they seem to make their big money on people who need servicing of pool problems and don't have the time to look for other bids. Never, never, never pay these guys to fix anything.

They are good and their price is average. I would use them in future.