Steve's Custom Upholstery

I contacted the business number of Steve's Upholstery from Angie's List and spoke with Toni. She suggested I send her a photo of the two club chairs I had to be recovered. I did so and she sent me a text stating the price and fabric yardage required and said if the price was okay I should order fabric. I did so and as soon as it arrived I called to request Steve to pick up my chairs. Upon arrival he advised me I was 4 yards short of fabric and he refused to honor the price quoted of $180 per chair and said his set price was $290 per chair. His only defense was that I should have never have believed the estimate given to me by Toni and should have only spoken with him. How the customer is to know this is a mystery and all he had to say over and over was that I should have spoken to no one but him even though Toni is the contact person who answers the company phone. He is sorry. I now own 14 yards of fabric which cost in excess of $300 that I am unable to use. I would NEVER recommend this company. It is at best totally inefficient, or at worst, a bait and switch operation.

Steve has done several pieces for me. He is moderately expensive but he does a fabulous job. I willingly recommend him and his work. Don't expect him to be quick because he stays very busy. If you have the time to wait, he is worth the wait. He picked up my pieces and returned them about 2months later.

Called and set time to meet at shop. Told Steve what we needed, he gave an immediate bid and said it would be done on Monday. Picked up the seat on Monday and very pleased with quality of replacement foam and quality of work.

He did a good job and we would use him again. His price was reasonable. Everything was great.