Ratliff Painting & Repair

He was very responsive and kept in close contact up to the appointment. |We could not meet on a price we could both live with.

Went very well. Timely. Crew was very professional and trustworthy. Very important since I could not be at home during the entire repair time frame.

First off, the finished results are great. We had a very small galley style kitchen and the additional storage, work, and cooking space are tremendous. The project started a little rocky because the electrical work had to be done first, and the electrical subcontractors were held up on another job, causing our job to be started almost a week late. We DON'T blame that on Tony, but it held everything else up. While we were waiting on the electricians, he did get one of his painters in to begin on the existing cabinets. Once the electricians were finished, the cabinet builder came in, and did the new cabinets. At that point, my wife and I left on a previously scheduled vacation. Our college age daughter was still at the house and she was the one meeting with the subcontractors that were coming and going. While we were gone, the prep and painting of the new cabinets started, the granite countertop was installed, and the stove and advantium oven were put in place, and the exhaust hood was mounted. After we returned, the painting was finished, and the backsplash was installed. As far as my ratings, I'm giving him a B in punctuality, not because of him directly, but because of the subcontractors. Because of the late project start, everything else got pushed back and it got done about 2 weeks later than planned. Tony tried to keep on them, but it wasn't meant to be. As far as price, I also gave them a B. I knew going in based on the estimates that Tony wasn't the cheapest guy out there for the job. In fact, he was about in the middle of the estimates we got. i usually don't get the cheapest person to do the job, and if you read my other reviews, you will see many times that I don't give an A for price.

We hired Tony for 2 reasons. We are new to the Tyler area and didn't know 'people' as we did in our other city, and the one person we found and had previously hired to do other upgrades/updates for us didn't like doing that type of work. So, we scoured Angie's List to see who had a plentiful number of recent positive reviews, and Tony's company fit the bill. We contacted him, and it took several days for him to get here for an estimate. After that it was about 3 weeks before he could begin the work. That was a bit irritating, as we were anxious to have it done. He assured us he?d get to it, but that he was VERY BUSY. I figured better to get someone busy than someone who is anxious for work (?cuz why is that person anxious for work?!). We had leaks in 2 sinks, so we ended up paying another plumber to do part of our plumbing work before Tony was ready to start our projects. Otherwise, he did everything on our extensive list and his crew did a FANTASTIC job. There was one issue with the garage paint job, but he took care of it quickly and to our COMPLETE SATISFACTION. Tony seemed totally committed to making sure we, the customers, were completely satisfied. We added a few other piddly jobs to the list, and he did this without extra adding cost to the original firm estimate (the only estimate that was not firm was for the electrical work (Tony said it was impossible to give a firm electrical bid due to not knowing what underlying issues may crop up). We had the electrician work until we ran out of what we had budgeted to spend on the electrical work. The workers always cleaned up any messes they made (turn-key jobs). In fact, the painter power washed our garage floors after he painted ? and got up this awful thick stuff that was spilled on the floor by the previous owners. We had tried to get it up ourselves when we moved in but couldn?t. The workers were VERY CORDIAL and concerned that we have the jobs meet our specifications. One said to us, ?Tony wants every job done TO PERFECTION, so we do that.? In fact, I had asked for the mail-slot job to be repaired one way, and the handyman who worked on it recommended a better way ? and even bought the wood so he could do it that way. We bought all the handyman and electrical supplies ahead of time, so the price listed was mostly for labor only (painting and plumbing jobs were ?all inclusive? though). I honestly do not know if we got the ?best deal? cost-wise, as we did not shop around. One reviewer is right, his contract is a list that the purchaser gives to him ? so make sure your list is specific for exactly what you want. We?ve already scheduled him to come and do a few more things for us.

Ratliff Painting and Repair is a lifesaver. After hiring two other companies to replace the exterior siding on a house, I called Tony. He sent out a crew to complete the siding job that another company had botched. In addition to finishing the job that had been left unfinished by another company, they painted the exterior of the house. They did an awesome job! The house looked beautiful when they were finished with it. They (unlike previous contractors) left absolutely no mess behind. The job was completely professional and met my very high expectations, which can sometimes be difficult to do. The cost for the job was very reasonable. After seeing the amazing transformation of the house, I intend to have them back to handle the projects I have for the interior as well. Great job guys!!!

Everything went great. No problems at all. Workers were friendly and very polite. The work was done properly and the end result was great I would absolutely use them again and would have no problem referring them to family and friends

It went great! He was very responsive and kept me informed on all day to day activities. Very professional and easy to deal with. Vert knowledgeable of the job being performed. Workers very professional and kept work area clean day to day. They did an awesome job and would recommend them to anyone looking for a professional job at a fair price.

Tony and his crew were great. They followed through with all we talked about and when recent rains delayed the project Tony kept me abreast to let me know when they would be out to resume work. I can't say enough good things about his crew, they were very courteous and meticulous in their work. You could tell they took pride in doing a good job and they cared and wanted to make sure that we were satisfied with their work too, such great guys! Tony is very knowledgable in the area of painting and repair and offered good suggestions in the use of hardy board to repair some rotten wood areas of the house. He was always easy to get in touch with and always replied promptly. In short I'm thrilled with the job they did and will definitly use them again.

We had a few glitches starting out. This is a lake house. We scheduled a Saturday to meet with Tony at 1pm and drove out the night before to meet him. Tony and I even confirmed the appointment the day before. He even texted me around noon asking for directions. He didn't show and called to advise that he was tied up preparing for his daughter's birthday slumber party that night. He tried to reschedule for during the week or another weekend. We weren't available and we had made this clear when we scheduled the estimate. Our house really needed painting and we made the trip because we wanted to meet with Tony after all the good reviews we read on Angie's List. Tony called back advising that the foreman of his paint crew would come out and give me an estimate. About an hour later, Richard (I believe that was the foreman's name called me and told me was unavailble due to family commitments and tried to reschedule me for a weekday.. LONG STORY SHORT..., Tony came out about 4:30pm that afternoon just before dusk and sent us an estimate a day or two later. Apparently he doesn't do email, but his wife relays the info, so even though I had emailed him about wanting an estimate on the house and dock and showed him both the house and the dock, his estimate was only for the dock. So it took five more days for him to go back out there and give me an estimate for both. His prices are fair. I had received several quotes and Tony was about even with them, but I wasn't impressed with the other vendors and I was with the reviews of Tony's company on Angie's List. He even offered a small discount if I did both jobs together, but he never mentioned the 10% discount coupon from Angie and I had forgotten about it. When I mentioned it prior to signing contract, he stated that it was only valid if mentioned/presented before the quote is presented. Other than that, my biggest gripe at this stage was why make an appointment, if you knew you wouldn't be available. That started us out on the wrong foot, but... Once the contract was signed, Richard and his crew wasted no time in getting started. They actaully started before had sent them the deposit and I wasn't aware they had started until the following day when my neighbor notified me and then Tony and I chatted. It would have been nice, if Tony had kept us more in the loop. Tony's paint crew was fabulous and they worked dawn until dusk. I was very impressed with the job they did and the time they did it in. OVERALL: I feel that we got a great stain job on the dock and the house, there were a few little things that got overlooked by the painter (like replacing some split top rails) but that was probably due to conveyance between the contractor and the crew. SPEED: FAST!!! This cre was super and even though it rained for several days , they were out there as soon as the wood dried to get restarted. QUALITY: SUPERB!!! We were very impressed with the job done on the house and the dock, even with the few minor glitches bentioned above. If this company would work on their communication with the customer, they would have received an A in every caategory. .After the rain, the crew started back up, but had a circuit breaker problem and had to use neighbors electricty. I had left a key for the crew, but was never advised of the issue until much later.

We bought a house in May 2013 that we wanted completely repainted inside before we moved in at the end of June 2013. Ceilings,walls,trim and cabinets inside and out. We wanted it to be fresh and new to us when we moved in. We also had a crack in our ceiling that needed to be repaired. We had a small window of time and needed the job to be completed by a certain date so we could move in. If the job was not completed by then we were just going to move in and they could finish up after we were moved. Tony was very personable and seemed to know his stuff and based on Angie's List reviews as well as some word of mouth we decided to go with Ratliff Painting and Repair. We still had to pick out colors but we knew we were going to want white cabinets and white ceiling. (The cabinets were already white but we wanted them freshened up with maybe a brighter white). Tony knew he had about 3 weeks to complete this job. He handed me a copy of a "contract" which was really just a list of what we wanted done. Paint the cabinets white. Paint the ceilings white. Paint walls color of choice. Etc. With a total price at the bottom. The prices were not broken down (paint, supplies, labor, etc.), just a total. But we felt confident that we had made the right choice. His painter was very nice and did a good job but was WAY overworked. He spent hours working early in the morning to late into the night. This type of job in that amount of time was way too much for one person. 4 bedrooms and 3 bathrooms, 2800 sq. feet. (Actually the painter occasionally had a helper here but for the most part he did the repair and painting himself.) They were very careful to tape and protect our windows and carpets. My ceiling repair looks great and can't even tell where it was cracked. The paint job for the most part was good. They did a great job repairing where nails and other holes were. His painters get an A but Tony gets an C. He should have had more guys on this job and should have been better about communicating with us. He seemed VERY frazzled and disorganized. He uses the "sticky note" method and frankly it was overwhelming even to us!! He was obviously handling too many jobs at one time. Upon inspection of the painted cabinets, built-ins and trim we discovered they had not painted them the color of white we had chosen. He said the contract only covered the color of white they already were. WHAT??!!!! I paid to have my cabinets painted. It doesn't matter if I wanted them purple!!! Apparently we should have been more specific than "white". Okay we let that slide. The color was wrong but they looked fresh. I didn't read the fine print.... Wording matters. The ceilings looked white before we painted but upon closer inspection Tony discovered they were actually more of a beige. He took a sample out of the ceiling in my laundry room over the cabinets to show us the color difference. He said they would repair and repaint the ceiling there and we would never know he had taken a sample from there. Well they painted the ceiling the correct color of white but did not fix it properly the first time. They did not paint inside the cabinets except in places it was specifically pointed out where they didn't paint. In October we were finally able to schedule a time to do a punch list (which should have been done in June) so we could show Tony what needed to be done and fixed. We also had his guy paint our front door and do some caulking around our countertop. I would think when you know there is work to be done you SCHEDULE them and not work them into the schedule. Especially since you were already paid a majority of the money. We had him paint our garage but we had to wait until the storage shed was completed and boxes moved out of the garage. That part of the time table was totally out of his hands so we give him some leeway for that . We had paid him everything but about $1200 as he said he needed money up front to buy supplies and pay his guys before he finally came out and had his painter finish the job in October. At one point we were about ready to just write him off and never use him again and tell everyone we know not to use him. We hired him to do a job and it didn't get done in a timely manner or to our expectations. We are HIGHLY disappointed and expected more from someone with such high ratings on Angie's List. We are also disappointed because we were looking for a handyman type of service to use in the future but now we will keep looking. We are not difficult people to work for we just want someone to do their job when we pay them to do said job and in a timely manner. And even if things come up a phone call or text would be nice. We understand that things happen in life beyond our control sometimes. We even hesitated to leave a review with negative connotations but realized that Angie's List is about the good and the bad. Tony made sure that everything that we pointed out was fixed, except for the cabinets and trim but we didn't ask him to correct it because it was just way more than we wanted to deal with and we are going to live with the color because it's not horrible, but it's just not what we originally picked out. Get a contract and read the fine print. Wording matters!! Make sure you are specific!! And make sure you do a thorough walk through after the job is "completed" so that things can be corrected.

Tony was fantastic to work with, The whole remodel went very well and we are very please with all the work that we had done. We are going to have Tony finish remodeling the rest of the house and paint the outside as well. Tony and his crew are great guys to work with and very good at what they do. I would highly recommend Tony Ratliff Painting and Repair for any remodeling or repair. Thank you so much Tony for a job well done.

Phoned Tony on 8/27/13 to see if he would look at replacing some rotted wood under a back door. He said he was on vacation but he would get back with me when he returned. He contacted me again on 9/2/13 and said he should be able to get over and look at it that week. 42 days later he finally contacts me again and said he might be able to come over and look at it next week. Of course by this time I had already had it repaired by another company.

He has a group of men that works for him, he assigned one man to our home who was very knowledgable and communicated very well with us. They worked slow enough to be careful and fast enough to be efficient. I have already recommended them to someone else.

The entire job went so incredibly smooth that I kept waiting for the other shoe to drop but it NEVER did. Tony took care of every detail for us and did all the worrying for us. Tony's crew itself was incredible. They were so thorough in the preparation of each room paying special attention to move my large heavy furniture without damage and without scratching the floors, to cover everything so as not to cause any damage, dust, or paint to any part of our things, and then swept and cleaned up each and every night before they left. Our large master (20x22) was done in stages, but Tony's crew made sure that we were able to remain in our bedroom and taped everything off and cut us pathways. We never did have to stay in the guest room. Tony stayed in constant contact with us every step of the way. His crew was prompt every morning. They were polite, kind, and completely trustworthy. The entire ceiling throughout the house is wonderful. Tony's crew even took the time to clean and repaint the vents for us. Each time I tried to move anything in the house to prepare the next room for the next day, Tony's crew would come to my rescue. His crew didn't allow me to move so much as a candle! I had a light fixture in the main bathroom that I was not crazy about and hated the location. Tony and his crew relocated the new fixture I had purchased. Now its perfect! Because our back deck was completely destroyed, Tony got us a great carpenter to rebuild and expand our deck. We had other things that needed to be tended to as well, and this carpenter was able to take care of it all. His work was impeccable. We had very large pine trees in the back yard and to the side of the house. I had gotten quotes for tree removal the year before; however, most of them were very high. We had one tree in particular that was very large and split into three different trees as it grew up. Tony obtained a crew to remove several trees for us and at a very reasonable price. Trees were removed in a very professional manner and all debris was removed as well. There was absolutely no damage to our house, yard, or other grounds during the process. When the deck was rebuild, it need new power. Tony arranged to have an electrician come out and re-wire the entire deck, put in a new panel for the hot tub, hung ceiling fans, installed recessed lighting and outdoor lighting in the backyard. Tony's guy again, was the most reasonable in price and very professional. There was one night that the electrician was working a little late so as to finish up. I changed my mind on some things and some materials were needed. Tony stayed with the job until it was done and even drove back into Tyler to grab the extra materials and new fixtures. Talk about service! We have other work that I would like to have done around the house. Without a doubt, Tony will be who I will call. If he and his crew can't do the job(s), he will be able to arrange for competent, reliable, trustworthy, and reasonably priced subs that can.

He ended up cancelling the night before, so I had to scramble and get someone else. I would not recommend them to anyone.

Second time I have used Tony, but still a great experience. Had a crack in my master bathroom tub. Sent Tony a pic, and he had a guy come out and repair the same day. I will continue to use Tony for all my home repair needs.

I manage a local furniture store and had an issue were our delivery guys damaged a customers home during delivery. I contacted Tony about repairing the damage, and he got our clients scheduled the same day. They treated our customers as their own and did an outstanding repair job.

The paint job and repairs were excellent quality. There were no problems with the workmanship. Tony had 2 men who worked for him at first and then one man finished the job alone. There were times I had to leave him at the house to work while I was not there and everything was very safe when I returned. They even cleaned up after themselves and were very personable.

They couldn't always come when they were supposed to but they did an excellent job and were very professional.

Always get a contract!!! Set a completion date!!! Know the price BEFORE the work is done. Lessons learned.

Based upon the reviews (even though there were some negative comments, the positive comments outweighed the negative) I scheduled an appointment on May 29th and Tony showed as promised. We discussed the different projects that I wanted an estimate for. He indicated he would be back with me in a few days. The same day I sent him an e-mail asking for the name of a house leveler that he recommended. Today is July 24th and I have yet to hear from Tony regarding our previous visit. I can only assume he had no interest and he had other projects he preferred.

They did a quick and efficient job! It was very satisfactory.

He is a general contractor and was not prompt at all. He did call me and seemed very nice, but he never did quite followed-through on anything. I was just waiting and waiting and waiting until he came. I am not normally a very patient person; I am trying to give him the benefit of the doubt, but, he just never would follow-through. Of course, he blamed it on everybody else. He is a personable person, but I would not ever call him again.

My experience with Tony was very positive overall. He is very professional and provided a written contract of work to be performed. He responded to all my calls and messages in a timely manner. He's a super nice guy and is genuinely concerned about doing an excellent job. The price may have been a bit on the high side - not sure since I didn't get other estimates, but it was definitely worth it to have everything coordinated and completed in a two-week period. Workers were thorough and cleanup was great. Because of my feelings of trust in Tony, I had no problem with leaving a key for workers to come and go. I highly recommend his services.

I wouldn't use them again or make a recommendation. If you do get everything in writing and be prepared to follow-up after them and make sure they do what they say they will.