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PRO CLEAN

Carpet Cleaning, Oriental Rug Cleaning, Air Duct Cleaning,

About us

Pro Clean Restoration is one of the largest independent restoration companies in East Texas. Since we are a small family business, we have made it our personal goal to not only outperform our national franchise competitors, but to offer a level of service and dependability unmatched in East Texas. We are commited to raising the standard of service needed in every day and emergency situations. Our goal is your total satisfaction. For more information, visit our website: www.procleanrestoration.net. We also offer free estimates over the phone! Mention our website and recieve 10% cleaning services!

Business highlights

33 years of trusted experience
Emergency Services Offered

Services we offer

Carpet Cleaning, Deoderization, Pet Stain Removal, Carpet Protector, Clean & Seal Ceramic Tile, Area Rug Cleaning (Pick-up & Delivery Available), Upholstery Cleaning, Air Duct Cleaning, and Specializing in Water, Sewage, Fire, & Smoke Restoration.

Amenities

Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

4.26 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
17%
3
0%
2
0%
1
17%


Rating CategoryRating out of 5
quality
4.2
value
3.7
professionalism
4.2
responsiveness
4.3
punctuality
4.2
Showing 1-6 of 6 reviews

Stacey E.
03/2015
4.0
carpet cleaners
  + -1 more
Around 9PM, our washing machine pump broke and flooded part of home (wood floors). We cleaned up the water before they got here (around midnight). They set up 2 humidifiers and 5 fans. They came out each day for 4 days to monitor/remove fans as areas dried out. Cleaned carpet in closet and master bedroom (water reached edges of carpet). We thought the costs was high, since we cleaned up the excess water before they arrived. However, our wood floors survived only needing a $200 repair to re-glue a small section (different provider). All in all, happy with the result.
Description of Work: Water restoration

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,548

Joan T.
07/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Have used this company 2 times in 2 years, different houses. The first house was recommended, and obviously I liked them enough to hire them again. So, there were 2 different crews (one per house). Each crew were prompt, courteous, quick and knowledgeable. I will use no one else in the future.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Diana T.
06/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: ProClean cleaned my living room and master bedroom carpeting. I had mentioned to my husband that this would probably be our last time to have carpet cleaned because I wanted new carpeting. However, the carpet came out looking so good, I can delay the purchasing of new carpet for quite a while.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Jean M.
04/2014
1.0
carpet cleaners
  + -1 more
Owners son came over just to give an estimate and said not to worry about the cost because the insurance would pay them direct but low and behold they billed me this enormous price after lying to get the job.I never signed papers nor agreed to pay more than I was quoted which was 1000 to 1500.
Description of Work: Dried a very small amount of water and lied about there services and who would pay for them so they could get the job.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,622.28

Response from PRO CLEAN
(Member name removed), I am very sorry to hear you were unhappy with our services. Customer satisfaction is very important to us. We would love to speak to you over the phone to see if this matter could be resolved. However, I do have a signed work authorization on file giving permission for services and accepting financial responsibility, regardless of your insurance coverage and/or policy. Our technicians met with your adjuster and worked with him every step of the way. We also made sure you were present every day we went to monitor your job. 100% of our services were covered by your insurance company. However, many people have a deductible they must meet when a catastrophic event occurs. This is standard, and has nothing to do with our services or company. To address your dissatisfaction with a quote you recieved, we also state that restoration costs may change due to the severity and time involved with the process to complete the job. This explanation is also included in the work authorization you signed. Some water damage may take one day to dry, while others take 4 or 5. That is something out of our control as well. The quote you were given also did not account for cutting drywall, etc, that we were instructed to do by you and your insurance adjuster. That quote covered extraction and drying only. I hope this was helpful in addressing some of your concerns. We are always available for any questions you may have if you would like to further discuss this matter. Have a great day. -Pro Clean Restoration Admin

Leah Y.
04/2013
5.0
carpet cleaners
  + -1 more
Great!!!!!! Very profession and friendly. Arrived on time and my carpet looks great. Price was perfect. And I was charged less than the estimate I received from the office..
Description of Work: Cleaned my carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Carrie R.
02/2012
5.0
carpet cleaners
  + -1 more
They were pretty good. I don't think they were late. I would use them again.
Description of Work: I used Pro Clean to clean and scotchguard my carpets.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

    Contact information

    3710 Westway St, Tyler, TX 75703

    www.procleanrestoration.net

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:30 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning,
    Oriental Rug Cleaning,
    Air Duct Cleaning,
    Water & Smoke Damage,
    Upholstery Cleaning,
    Ceramic Tile

    FAQ

    PRO CLEAN is currently rated 4.2 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 4:30 PM

    Tuesday: 8:00 AM - 4:30 PM

    Wednesday: 8:00 AM - 4:30 PM

    Thursday: 8:00 AM - 4:30 PM

    Friday: 8:00 AM - 4:30 PM

    Saturday: Closed

    PRO CLEAN accepts the following forms of payment: Check,MasterCard,Visa
    No, PRO CLEAN does not offer free project estimates.
    No, PRO CLEAN does not offer eco-friendly accreditations.
    No, PRO CLEAN does not offer a senior discount.
    Yes, PRO CLEAN offers emergency services.
    No, PRO CLEAN does not offer warranties.
    PRO CLEAN offers the following services: Carpet Cleaning, Deoderization, Pet Stain Removal, Carpet Protector, Clean & Seal Ceramic Tile, Area Rug Cleaning (Pick-up & Delivery Available), Upholstery Cleaning, Air Duct Cleaning, and Specializing in Water, Sewage, Fire, & Smoke Restoration.

    Contact information

    3710 Westway St, Tyler, TX 75703

    www.procleanrestoration.net

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:30 PM
    Saturday:
    Closed