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PC Warehouse

2.0(
1
)

Computer Repair

About us

PC Warehouse has been in business since 1999. We have supported PC sales and service since then. We also support outside business client and medical facilities with their system needs.In 2007 we added Apple Mac service and became an (AASP) Apple Authorized Service Provider. Since then we have serviced Apple Mac computers in all of the East Texas area, we are the only Apple Authorized Service Provider in the East Texas area for Dallas to Shrevesport, and Texarkana to Houston.

Business highlights

26 years of trusted experience

Services we offer

PC Warehouse's in-store technicians are Apple Certified Macintosh Technicians, meaning we offer the same superior support you would get directly from Apple. Bring in your Mac and a technician will deliver results on most repairs within 2-4 business days. Bring in a Mac under warranty and this service is offered at no charge to the customer! For the out of warranty Macs we try and offer both reasonable and competitive pricing. If your first year AppleCare is about to expire, come see us today and

Services we don't offer

We do not service Apple iPhones.

Amenities

Warranties
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

2.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
100%
1
0%
Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
Write a review
Showing 1-1 of 1 reviews
Todd C.
04/2013
2.0
computer repair
  + -1 more
The services rendered sucked.
Description of Work: They kept my computer for a week and all they did was clean it. When I got it back first thing it froze up, pop ups were still on there. Had to take it back about 1 week later for the same problems and it still is not all the way right, plus as you can see, they charged over $100.00.....never again will I use them, I would rather buy a new computer.
Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$117
Response from PC Warehouse
[removed member name] brought in his Microsoft Windows Vista PC on 3/22/2013. He expressed that it was running very slowly and would not complete the windows updates. After determining that his computer was indeed infected with mutiple cases of malware/spyware/junkware and virus's. We removed all of the infections and tested his system on many websites and installed all of the MS Windows updates that were needed. We also restarted his PC many times to confirm that his system was clear of infections and that all of the updates were installed. [removed member name] picked up his PC on 3/28/2013 ( 6 days ) later. And we started the PC in front of him to show him that the work was completed. The total charge was $55.00. [removed member name] brought his PC back to our shop on 4/11/2013 ( 14 days ) later and he had again infected his PC with more instances of malware/spyware/junkware and virus's. We again removed the infections and installed new Microsoft Vista updates and made sure that everything was working properely. [removed member name] picked up his computer on 4/16/2013 ( 5 days ) later and he was not charged for the second round of infections, his total charge for both instances of malware/virus removal was $55.00. Our normal charge is 109.00. We always advise our customers that there is not a 100% way to prevent an infection or reinfection of malware or virus’s, and that it is the customers responsibility to be careful where they go on the internet and what song, programs, browser add ons and videos that they install. We cannot be held responsible for a customers knowledge or skills if we remove malware and virus’s from a customers PC and then they insist on going back to the website and download the program or song or video that caused the original issue.

    Contact information

    713 WSW Loop 323 Ste C, Tyler, TX 75701

    http://www.pcwarehouse.biz

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 7:00 PM
    Tuesday:
    8:00 AM - 7:00 PM
    Wednesday:
    8:00 AM - 7:00 PM
    Thursday:
    8:00 AM - 7:00 PM
    Friday:
    8:00 AM - 7:00 PM
    Saturday:
    Closed

    Licensing

    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Computer Repair

    FAQ

    PC Warehouse is currently rated 2 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 7:00 PM

    Tuesday: 8:00 AM - 7:00 PM

    Wednesday: 8:00 AM - 7:00 PM

    Thursday: 8:00 AM - 7:00 PM

    Friday: 8:00 AM - 7:00 PM

    Saturday: Closed

    PC Warehouse accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, PC Warehouse does not offer free project estimates.
    Yes, PC Warehouse offers eco-friendly accreditations.
    No, PC Warehouse does not offer a senior discount.
    No, PC Warehouse does not offer emergency services.
    Yes, PC Warehouse offers warranties.
    PC Warehouse offers the following services: PC Warehouse's in-store technicians are Apple Certified Macintosh Technicians, meaning we offer the same superior support you would get directly from Apple. Bring in your Mac and a technician will deliver results on most repairs within 2-4 business days. Bring in a Mac under warranty and this service is offered at no charge to the customer! For the out of warranty Macs we try and offer both reasonable and competitive pricing. If your first year AppleCare is about to expire, come see us today and
    We do not service Apple iPhones.

    Contact information

    713 WSW Loop 323 Ste C, Tyler, TX 75701

    http://www.pcwarehouse.biz

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 7:00 PM
    Tuesday:
    8:00 AM - 7:00 PM
    Wednesday:
    8:00 AM - 7:00 PM
    Thursday:
    8:00 AM - 7:00 PM
    Friday:
    8:00 AM - 7:00 PM
    Saturday:
    Closed