Mr. T's Moving and Hauling
About us
We have been in business for 17 years, we are family owned and locally operated We take pride in our work and strive for complete customer service.
Business highlights
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 69% | ||
| 9% | ||
| 3% | ||
| 6% | ||
| 13% |
At the new home when unloading they took my beds up and over the banister on the upper level. When they did the first one, I saw them leverage it against the banister can loosen it. I called their attention to it and they shook the banister, it was visibily loose and said "it should have that leway, it's fine". I repeated that it was not that way, and no it wasn't fine.
When the work was completed, they gave me the rate. Again I brought up the issue with the banister. They said I would have to work with the owner on that. I also brought up the number of hours it took, since I was down one person. They didn't make any adjustments to the price based on that and told me I could talk to the owner on that too.
I contacted the owner the following week. He said he'd send someone out to look at the banister. The person he sent said he had not experience with banisters and didn't want to attempt to fix it. He said he'd report that back to the owner.
It has been six months and after repeated calls to the owner, my issue is still unresolved and I have never been reimbursed for being down one person on the job.
They also neglected to get all my belongings into one 28 foot trailer so I had to order another one which cost even more for my move.
I have tried contacting and working with Carlos, the owner. It took at least 3 tries to get in touch with him. At first he was listening and seemed to be willing to do the right thing and cover the cost to replace and repair everything. The damages come to well over $600 but I was willing to work with him for a lower price. Which was also a mistake. After a couple of heated conversations, we agreed on a price and Carlos promised to get a check in the mail to me by July 18, 2014. As of August 4, 2014, I still do not have a check. I spoke with Carlos again and he promised to get a check int the mail by the end of day August 4, 2014.
I have to say, I did receive my check in the mail on 8/9/14. At least he followed through on that. I still would not recommend them to anyone.
"Anytime a potential customer calls me and ask for a next day move shes ABSOLUTELLY correct that it was iffy because I have 6 crews with 4 men on each truck and I have customers that schedule 6 weeks in advance to hold that spot.I cant guarantee a (struggler)last minute caller a specific time on a next day move.So Sorry if I Cater to my customers that actually plan there move and for those who gets the eviction notice and have to move the next day im glad to know that there was some part time mover who could make it happen!"
"First of all as the owner I DONT WANT to start by making any excuses and when a customer is allready Mad when we show up there is Nothing that we can do to make them happy.There had to be some type of miscommunication between me and the Customer about packing so thats why we asked the customer to please purchase some materials so we could RESUME!Im sure that in the event that since we was late that something had happened and if so we had called and not just showed up late.As a result we do aim to please all customers and if a customer felt as if they was treated unfair for what service they received I WOULD be more than glad to adjust their bill.That being said Im not God and all things are possible and since there was a Red flag in the Beginning there was a Red flag @ the end!When a customer call numerous companies and get Quotes they also forget what was said to whom they talked to allthough this couldnt have been the situation but as i stated earlier once your mad @ the beginning there is nothing we can do @ the end to make you happy especially if I DONT know!"
I was moving to a new location, but also had things that were going into storage for a time. I was very specific that I wanted the items for my new place to be closest to the truck door, because they needed to be unloaded first. This did not happen, and therefore made the unloading at the new location more complicated and cost me more money in fuel. Though that did not bother me as much as the damage to several of my items due to poor handling.
I have moved many times, and as far as furniture damage, this was the worst. The leg on one of my antique dressers was broken into several bits. A bookshelf had a chunk that broke off. My SS kitchen trashcan was smashed. The front of my fridge was dented and scratched severely. I packed my boxes, so any damage to box contents is my own fault, so I will not comment there. However they did tilt a lot of the boxes, and place them in very precarious places, rather than keep them upright and stable, which is concerning. I have not yet unpacked all of my boxes, to know if that caused damage or not, but it did make me nervous. (I will say that we had a lot of space available in the trucks, so it was not needed to cram things in.)
It seems to me that the furniture damage was very poor handling on the moving team's part and they knew they were handling antiques. I provided a TON of furniture pads and asked them to use them generously, but they mostly wanted to use the plastic wrap. The plastic wrap does help some, but if they added a pad under it, that would have prevented more problems.
There is no way I could repair the damage for what I paid to hire these men. I am very sad and disappointed. These men are fast and strong. If you don't have things that are of high value and you want an inexpensive team, this is it, but you get what you pay for.
"When you say things like you you get what you pay for is so so true!That being said if you wanted things of value to be protected why be CHEAP and RENT A RENTAL truck and not just let a Professional Mover do the job.So @ the end when you have damages your covered.90% of my moves are high end moves and I do have a great reputation !When we load anything on any of my trucks we have everything to secure and protect my Customers belongings!At the same time everything is insured and properly secured,blanked,wrapped,and bolted or tied in to prevent shifting.This is the Luxury of doing a you get what you pay for job!When you rent a Rental truck and not sure what the terrain on the travel is like,your taking a chance do to items shifting because there is no extra equipment thats leased to prevent this.Then when you get to the destination Mr.T is the bad one.As I always say all my teams are GREAT and hard workers and when a customer tries to cut corners always remember the cheap way always is more expensive in the end!"
"This is a situation where if you ask any of my men to dissassemble the furniture or appliances we will be glad to.Then if you worry about storage issues like mold,dust,or insects that's when a climate controlled unit should have been purchased.Our Goal is customer satisfaction and when you go to say you will have another mover move you in your house that's when all I can say is GoodLuck because it's not by Luck were so Blessed to be so busy!We have a very good Reputation in East Texas that's why we come Highly Recommended!"
Licensing
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Contact Information
9649 US HWY 69 N, Tyler, TX 75706
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