Very poorly. Nice selection. Nice people. Can't count on what they say. And they don't seem to car much about how long you are left waiting.
Description of Work: They took my order, gave me a three-week estimate, took a deposit, then failed to get the measurement done – or even scheduled. It's a little more complicated than that. They called last minute about sending over some fill ins who could've done the job, but the fill ins suggested waiting another day so the painters could finish first. Then they never showed back up – not when promised; not later. When I called to find out why, they put me off another week. By this time their three week estimate had grown to five weeks. Five weeks of lost rent. And I couldn't even count on that because they'd already proven I couldn't count on what they said. To their credit, they agreed to a full refund. Fingers crossed on that. But I'm still upset about the over promising, no showing, and no calling. And now I have to start all over.
Rating Category
Rating out of 5
value
4.0
professionalism
4.0
responsiveness
1.0
punctuality
1.0
Michael C.
11/2015
5.0
countertops, marble & granite
+ 0 more
unknown
Description of Work: Fabricated and installed granite and marble countertops in my new home. Great people, beautiful work, very professional. Highly recommend.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,900
Clarence H.
06/2015
5.0
countertops, marble & granite
+ 0 more
unknown
Description of Work: Measured, cut and installed granite countertops for kitchen, to include island.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,100
Lisa F.
06/2015
5.0
marble & granite
+ -1 more
unknown
Description of Work: Superior. The one thing that stands out about them is the selection that they have, that you cannot find anywhere else.
Rating Category
Rating out of 5
Yes, I recommend this pro
vickie M.
07/2014
5.0
countertops, marble & granite
+ 0 more
unknown
Description of Work: Put in two bathroom vanity tops. It all went very smooth and as planned.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,600
sandra H.
04/2014
3.0
marble & granite
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
LeAnne M.
02/2013
5.0
countertops, marble & granite
+ 0 more
We had a great experience with this company. Byars was a great person to work with as she led us through each step of the process,. She gave thoughtful recommendations based on questioning and really listened to my somewhat rambling description of my vision for the kitchen. Everyone who has seen the kitchen has commented on the beauty of the granite countertops and tile backsplash. I would highly recommend this company.
Description of Work: Beyond beautiful!
Rating Category
Rating out of 5
Yes, I recommend this pro
$5,000
Terry T.
12/2012
5.0
countertops, marble & granite
+ 0 more
Wonderful, professional job! And friendly expert advice. We were very pleased with the quality and value of their work plus the flexibility and cooperation they gave us in deciding what built-in cook top to install. We've definitely recommended them to friends and family. Three years later, our counter tops have held up well and still look beautiful.
Description of Work: Replaced old kitchen counter tops with granite. Helped us design a unique look that works perfectly with the whole house decor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Gerald (Garry) H.
08/2011
5.0
marble & granite, countertops
+ 0 more
They do all kinds of granite work. They did everything from the design to spending an inordinate amount of time with me explaining who, what, where, when and why. They were awesome. I spent a lot with them. They actually care about whether they are doing a good job. The people there are just astounding from A-Z from the owner who is out there covering granite dirt and doing the work himself, to the guys loading it up on the loaders and putting it out in the sunlight so I could actually see what it was going to look like, to matching this great big slab to that great big slab, to laying it out so that I got what I wanted, to installing it and finishing it. It was impeccable. Their price was better than most. Their professionalism was above and beyond. We had some serious cold weather here last year right in the middle of the installation. They were fixing to put up this high priced backsplash stuff and they had to have water to put the grout in. We lost the water and these guys loaded up 5 gallon buckets of water and brought out a truckload of 5 gallon buckets of water so they could finish the job. They didn't have to and they didn't need to do it but they knew my mother-in-law was coming in a week so they understood the stress. They did the job and went way above and beyond. It is gorgeous. They even told me how to take care of it and what not to do. I love to cook and make a mess in the kitchen. My granite and backsplash look as good as the day they brought it in. It is a very convoluted looking kitchen and they had to lay out designs and they were patient with me. I asked a lot of questions and they explained why they were doing things. It was a very lengthy process because I didn't know what I wanted. It is done and it is gorgeous. It was what I wanted and it is done right. Had the house been properly done right in the first place they wouldn't have had near as many problems. They took the time to educate me. I would use them again and will probably go back to do a bathroom.
Description of Work: I used GDI to do all my kitchen countertops
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Marble and Granite,
Countertops and Backsplashes,
Ceramic Tile
FAQ
Granite Division Inc/GDI is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 8:30 AM - 5:30 PM
Tuesday: 8:30 AM - 5:30 PM
Wednesday: 8:30 AM - 5:30 PM
Thursday: 8:30 AM - 5:30 PM
Friday: 8:30 AM - 5:30 PM
Saturday: 9:00 AM - 1:00 PM
Granite Division Inc/GDI accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Granite Division Inc/GDI does not offer free project estimates.
No, Granite Division Inc/GDI does not offer eco-friendly accreditations.
No, Granite Division Inc/GDI does not offer a senior discount.
No, Granite Division Inc/GDI does not offer emergency services.
No, Granite Division Inc/GDI does not offer warranties.
Granite Division Inc/GDI offers the following services: Granite/Marble Countertops/GraniteLoc/Handset Tile Showers, flooring and countertops